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Vaidyaratnam Oushadhasala
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Operations Incharge

Operations Incharge

Vaidyaratnam Oushadhasala

3 - 5 years

5 - 7 Lacs

Mumbai

Posted:3 days ago| Platform:

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Skills Required

profitability administration operational risk operational efficiency sales process improvements regulatory requirements branch operations operations customer satisfaction compliance customer service management cash flow customer experience

Work Mode

Work from Office

Job Type

Full Time

Job Description

Administration: Manage the administrative functions of the branch, including staffing, scheduling, payroll, and employee relations. Ensure that branch operations comply with company policies, procedures, and regulatory requirements.
Customer Service Management: Ensure high levels of customer satisfaction by overseeing the delivery of exceptional service to clients. Address customer inquiries, complaints, and issues in a timely and professional manner, and implement measures to enhance the customer experience.Financial Management: Manage the branch budget, expenses, and financial performance to achieve revenue targets and profitability goals. Monitor key financial metrics such as revenue, expenses, profit margins, and cash flow, and take corrective actions as needed to optimize financial performance.Sales and Business Development: Drive sales and business development initiatives to grow revenue and expand the customer base. Develop and implement sales strategies, identify new business opportunities, and foster relationships with existing and potential clients to drive business growth.Operational Efficiency: Streamline branch operations to improve efficiency, productivity, and cost-effectiveness. Identify opportunities for process improvements, automation, and resource optimization to enhance operational efficiency and effectiveness.Compliance and Risk Management: Ensure compliance with regulatory requirements, industry standards, and internal policies related to branch operations. Implement risk management strategies to mitigate operational risks and ensure the safety and security of branch assets and personnel.

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Vaidyaratnam Oushadhasala

Health & Wellness / Ayurvedic Pharmaceutical

Thrissur

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Operations Incharge