[{"Salary":null , "Remote_Job":false , "Posting_Title":"Senior Manager HR Operations (ITC Integrated Business Services)" , "ITC_Business":"Corporate" , "Is_Locked":false , "City":"Kolkata" , "Industry":"FMCG / Foods / Beverage" , "Function":"Human Resource","Job_Description":"

Leadthe Service Delivery Operations of HR processes like Onboarding, Employee datamanagement, Offboarding, Transfers, Promotions, Confirmations, Reporting etc.for all divisions of ITC.
Ensureadherence to customers primary requirements on timeliness i.e. meeting definedCustomer SLAs (Turnaround Time) and Accuracy of transactions.
Playthe role of a process SME for pan-India HR Operations at ITC and exhibit end toend ownership and accountability for delivery of the above processes.
Develop,guide and support the team of agents to execute HR operations activities inonboarding, employee data management, offboarding, transfers, promotions,confirmations, reporting etc. for all divisions of ITC.
Review,monitor closure of customer tickets by agents as per the defined SLAs.
Responsiblefor stakeholder management with the customer divisions and interface withcustomers regarding specific job tickets, issues, escalations etc.
Identifyand lead Continuous Process Improvement initiatives to improve efficiencies ofHR processes, thereby delivering employee productivity at Shared Services.
Responsiblefor ensuring customer and management reporting, proactive projection ofchallenges and probable solutions.
Organizeand ensure implementation of knowledge management both within the team andcross teams.
Ensureavailability and updating of all required documentation i.e. SOPs/ DTPs to befollowed by the process agents
Requirements
- Rich experienceof 10+ years in HR Operations domain
- Leading deliveryteams in HR Operations
- MBA (HR)preferred
- Experience in HR technology like Success Factors

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