Operations Associate

Role & responsibilities

• Assist in planning, executing, and tracking operational workflows and projects.
• Provide operational support for course onboarding, mentorship programs, assessments, and

partner tie-ups.

• Cross-functional coordination across operations, market research, sales, marketing, product,

legal, partnerships, HR, finance and top management to ensure alignment and timely

delivery.

• Maintain operational dashboards, reports, and trackers (using Excel/Google Sheets, Zoho, or

Salesforce CRM).

• Support cross functional dependencies to smoothly streamline operations and efficiency.
• Support onboarding clients and managing end-to-end vendor communications.
• Ensure documentation, SOPs, and process workflows are up to date and follow by
• Identify process inefficiencies and propose actionable improvements.
• 1-3 years experience (preferred in EdTech, SaaS, HRTech, or Consulting domains)
• Strong communication and coordination skills.
• Proficiency in MS Office suite, Reporting & Dashboards tools, CRM tools (Zoho/Salesforce).
• Attention to detail, time management, and a problem-solving mindset.
• Ability to handle multiple tasks and support stakeholders in a fast-paced working

environment.

• Track and manage the deadlines
• Prior experience in EdTech, HRTech, SaaS, or AI based fast-paced startup environment

operations.

• Familiarity with recruitment workflows, LMS platforms, or assessment tools.
• Knowledge of operational tools (CRM, Project management, etc.)