Operations Associate

Infiflex Technologies Pvt. Ltd.

0 years

0 Lacs

Greater Kolkata Area

Posted:5 days ago| Platform:

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Skills Required

communication resolve billing service

Work Mode

On-site

Job Type

Full Time

Job Description

We are seeking a proactive Operations Associate to manage client communication, recover overdue invoices, and ensure smooth payment processes—while maintaining positive client relationships.

Key Responsibilities:

Identify and follow up on overdue payments.
Contact clients via email/calls and negotiate payment terms.
Maintain accurate records of collection activity.
Resolve billing issues and process refunds/payments.
Update/revise invoices and track service renewals.
Coordinate with internal teams to ensure timely resolution.
Upsell services where applicable.

Requirements:

Proficient in Google Docs, Sheets, and databases.
Strong communication and problem-solving skills.
Comfortable with targets, extended hours, and weekend shifts.
Minimum: Higher Secondary | Preferred: Bachelor’s degree.

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