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Operational Excellence Tower Lead (O2C/S2P/R2R/H2R)

10 - 15 years

17 - 22 Lacs

Posted:1 day ago| Platform: Naukri logo

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Job Type

Full Time

Job Description


 Work with Us. Change the World. 
At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the worlds most complex challenges and build legacies for future generations.There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.We're one global team driven by our common purpose to deliver a better world. Join us. Roles 
  • Oversees the identification, implementation, control, and sustainability of Continuous Improvement (CI), Digital, and Innovation initiatives within the respective Tower (O2C/S2P/R2R/H2R) at AECOM.
  • Collaborates closely with the GPO community and Service Delivery teams, while managing the ‘Ops Excellence’ Subject Matter Experts’ ecosystem to drive efficiency and operational excellence.
  • Requires flexibility in working hours, ensuring alignment with various time zones (US, India, Manila, Romania, UK) for effective global coordination.
  • Occasional travel to other GBS Centres is expected to facilitate collaboration and knowledge-sharing.

  •  Responsibilities 
     Lean & Six Sigma Methodologies Implementation 
  • Oversees the ongoing  training, testing, and certification  of AECOM employees in  Lean and Green Belt methodologies .
  • Leads the  integration of Lean Six Sigma  to optimize processes, reduce inefficiencies, and elevate quality in alignment with set efficiency targets.
  • Manages the  annual maturity assessment  for processes, ensuring  continuous framework improvements , guiding teams through the scoring phase, and delivering actionable  recommendations for implementation .

  •  Process Management & Governance 
  • Collaborates with the  GPO  to identify and drive  process improvement opportunities .
  • Leads initiatives to  enhance process management frameworks , ensuring  end-to-end ownership and accountability .
  • Oversees Governance with  ‘Ops Excellence’ SMEs  within Service Delivery teams, facilitating an ecosystem that prioritizes  improvement ideas  into  ‘Just do it’ actions, Lean projects, and Green Belt initiatives .

  •  Automation Ownership Across the designated Process 
  • Responsible for developing a  comprehensive Automation Roadmap  to enhance process efficiency.
  • Collaborates with  business analysts and developers  to ensure automation initiatives are aligned with  strategic business goals , driving measurable benefits.

  •  Outcome Delivery 
  • Guarantees the achievement of  measurable improvements  in quality, efficiency, and customer satisfaction.
  • Enhance  transparency in service delivery  through strong governance and reporting frameworks.
  • Partner with stakeholders to ensure operations align with  organizational objectives , driving value realization and seamless operational consistency across geographies.

  •  Domain Knowledge 
  • In addition to demonstrating prior use of Lean Six Sigma methodologies, candidates must also possess domain expertise relevant to the role they’re applying for. For instance, in an S2P role, this includes a solid understanding of sub-processes level, the ability to measure and track KPIs effectively, and proficiency in leveraging RPA and other process-specific tools.

  •  Qualifications 
  •  Bachelor’s degree  in  business, Operations Management, Engineering, or a related field .
  •  Lean Six Sigma certifications  Lean  (mandatory)  and Green Belt  (minimum).
  •  Black Belt certification  is an added advantage.
  •  8–10 years of professional experience , ideally within a  GBS or BPO organization .
  •  4–5 years of expertise  in  operational excellence, process improvement, or related functions,  preferably to have worked as a Lean Six Sigma Black Belt in the previous role.
  • Demonstrated contribution in  leading large-scale process improvement and automation initiatives  within a  global, matrixed environment and across O2C processes. 
  •  Demonstrated Project Management  skills with ability to handle multiple tasks; (Project management degree/diploma/certification would be an advantage).
  •  Proficiency  in systems like MS Projects, Minitab, Mural, would be a plus.
  •  Change Management. 
  • Preferred Digital Knowledge.

  •  Additional Information 
  • This role is open to multiple locations - India, Philippines, Romania, UK and US.
  • Previous expertise in mentoring lean, Green Belt projects would be appreciated. The candidate should have:
  • At least 5 lean ideas implemented
  • More than 20 lean ideas mentored
  • At least 1 Green Belt project completed
  • More than 10 Green Belt projects mentored
  • At least 1 Black Belt project completed or in the process of closing his Black Belt certification
  • For all the above, the candidate should be ready to show case examples while going through the interviewing process.

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