Head Operations

Finance

• Copy documents sent to buyer within 5 working days:

  Ensure all export documents are sent to buyers within the specified timeframe. Monitor daily TAT and report any potential delays to the line manager in advance.

• Strong follow-up for OBL collections:

  Guide and monitor subordinates to ensure timely follow-ups for Original Bill of Lading (OBL) collections, avoiding financial losses.

• Avoiding demurrage, detention, or additional costs:

  Implement proactive strategies to prevent extra charges like demurrage or detention fees.

• Timely shipment and document issuance from suppliers:

  Ensure timely document issuance by suppliers. All drafts must be checked and approved within one working day and monitored closely.

• Avoid reissuing or duplication of certificates:

  Verify accuracy and obtain buyer approvals in a timely manner. Establish a standard shipping instruction (SI) process to avoid duplication or reissuance.

Customers

• Customer and vendor coordination:

  Build and maintain strong relationships with customers, vendors, and traders to ensure seamless operations.

• Ability to get the work done with all parties:

  Exhibit effective problem-solving and coordination skills to ensure tasks are completed efficiently. Maintain a collaborative and approachable work environment.

• Follow-up with banks for import/export transactions:

  Supervise subordinates in coordinating with banks for import bills, export negotiations, LCs, and other trade finance requirements.

Process

• Timely SAP entries and payment processing:

  Ensure subordinates maintain timely and accurate SAP entries for documents, reports, and payments. Regular checks to be performed.

• Adapting to new processes and continuous learning:

  Encourage the team to embrace process changes and adopt a mindset of continuous improvement and simplification.

• MIS reporting and review calls:

  Ensure timely submission of reports and live updates in MIS. Participate actively in review calls with complete operational updates.

• Process improvement implementation:

  Gather feedback from the team and implement constructive suggestions to simplify and improve workflows.

Organization & People Development

• Supporting new joiners:

  Help new team members understand the basic functions and processes of the organization with clear guidance and support.

• Sharing experience and skills:

  Share knowledge and personal experiences to help colleagues and new joiners integrate and adapt smoothly.

Teamwork

• Promoting collaboration:

  Foster a collaborative and team-oriented work environment, encouraging subordinates to work effectively together.