125 Operation Executive Jobs - Page 3

Bachelor/Master Degree with 1-3 years experience in Talent Acquisition Operations. Proficiency in MS office, excel and good written and verbal communication skills Ability to work in Teams, within deadlines and be process oriented End to end vendor management Experience-External vendor/Sourcing partners and Managing Employee benefits (Employee Referral payouts) Ensure compliance to all HR/TA operations processes from Internal Audit Perspective. Strong working knowledge and experience with an ATS. Ability to work in complex environment and deal with ambiguity, uncertainty and challenges.

Coordinate with Customs officials to secure CMFC permissions at the terminal. Schedule truck transfers for import containers from the terminal to the CFS (Container Freight Station). Oversee and arrange the scanning of containers selected by Customs authorities. Ensure timely container movement from the port to the terminal by coordinating with drivers. Supervise the arrival of import containers and ensure yard supervisors conduct timely inspections. Ensure containers are stacked according to Bill of Lading (BL) for efficient delivery and to minimize re-handling. Classify containers as FDS (Factory De-Stuffing) or CDS (CFS De-Stuffing) as per the delivery plan. Check and verify all documents upon completion of Customs clearance procedures. Organize required manpower and forklift trucks for Container Freight Station deliveries. Deploy reach stackers promptly to avoid delays in Factory De-Stuffing deliveries. Monitor and record the movement of destuffed empty containers. Maintain high service levels to meet customer expectations. Ensure all operations follow established safety guidelines and procedures. Compile and submit monthly Turnaround Time reports. Document and report daily operational activities. Record and prepare monthly reports on forklift truck operating hours. Ensure that drivers remain in their vehicles while within facility premises. Ensure laborers and drivers use designated pedestrian pathways. Prevent unauthorized individuals from entering operational zones with active equipment. Regularly update container movement and operational data in the designated system portal

Join the Operations team as Operation Executive (OE). As Operation Executive, you will be responsible for monitoring multiple SSD 3P Fulfillment centers from operations, performance, design and compliance point of view. You will be working with multiple internal and external stakeholders to manage operations performance and to drive program initiatives yielding improvement in quality, productivity, speed and cost. With customer obsession and a high sense of ownership, you will utilize your skills to identify patterns and any disruptions in it. You should be able to dive deep, scrutinize details and foresee data implications. You must be flexible to work weekends and/or overnight shifts regularly and to travel to stores to design, set up & monitor 3P operations. Monitor complete UTR operations FC+ LM of the assigned 3P SSD sites and suggest & deploy improvements Coordinate with 3P partners on S&OP plan, HC planning, Quality metrices and other parameters Serve as a liaison between the internal and external stakeholders keeping in mind the objectives, limits, conformance and information privacy Visit the sites for various operational conformance, restrictions and norms Conduct Monthly Audits of 3P sites Visit all assigned sites at least once in a month 1+ years of customer-facing environment, warehousing, logistics or manufacturing experience Bachelors degree Speak, write, and read fluently in English Experience with Microsoft Office products and applications Experience with Excel Experience in SSD Operations

Join the Operations team as Operation Executive (OE). As Operation Executive, you will be responsible for monitoring multiple SSD 3P Fulfillment centers from operations, performance, design and compliance point of view. You will be working with multiple internal and external stakeholders to manage operations performance and to drive program initiatives yielding improvement in quality, productivity, speed and cost. With customer obsession and a high sense of ownership, you will utilize your skills to identify patterns and any disruptions in it. You should be able to dive deep, scrutinize details and foresee data implications. You must be flexible to work weekends and/or overnight shifts regularly and to travel to stores to design, set up & monitor 3P operations. Monitor complete UTR operations FC+ LM of the assigned 3P SSD sites and suggest & deploy improvements Coordinate with 3P partners on S&OP plan, HC planning, Quality metrices and other parameters Serve as a liaison between the internal and external stakeholders keeping in mind the objectives, limits, conformance and information privacy Visit the sites for various operational conformance, restrictions and norms Conduct Monthly Audits of 3P sites Visit all assigned sites at least once in a month 1+ years of customer-facing environment, warehousing, logistics or manufacturing experience Bachelors degree Speak, write, and read fluently in English Experience with Microsoft Office products and applications Experience with Excel Experience in SSD Operations

STARTEK is looking for Executive - Operations to join our dynamic team and embark on a rewarding career journey. An Executive - Operations is responsible for overseeing the day- to- day operations of a company to ensure efficiency, profitability, and growth. Some of the key responsibilities for this role include : 1. Developing and implementing operational strategies. 2. Monitoring and analyzing operational metrics to identify areas for improvement and implementing continuous improvement initiatives. 3. Express their operations strategies & objectives to make sure that the company which they are working for reaches its target and operates effectively. 4. Strong leadership and problem- solving skills, as well as the ability to analyze data and make informed decisions, are essential for success in this role.

STARTEK is looking for Executive - Operations to join our dynamic team and embark on a rewarding career journey. An Executive - Operations is responsible for overseeing the day- to- day operations of a company to ensure efficiency, profitability, and growth. Some of the key responsibilities for this role include : 1. Developing and implementing operational strategies. 2. Monitoring and analyzing operational metrics to identify areas for improvement and implementing continuous improvement initiatives. 3. Express their operations strategies & objectives to make sure that the company which they are working for reaches its target and operates effectively. 4. Strong leadership and problem- solving skills, as well as the ability to analyze data and make informed decisions, are essential for success in this role.

Production Manager Qualification BE BANGALORE, BANASHANKARI Details To work as a Production Executive must be a team player and able to manage multiple teams and production staff. Details To work as a Machine Operator in cable assembly unit with relevant experience. Qualifications and Experience: BE background. Language Proficiency: Kannada or English Positive attitude and ability to work as part of a team. Attractive compensation package offered. 10+ years of relevant experience in Electronic Manufacturing Industry Machine Operator Qualification Diploma / ITI BANGALORE, BANASHANKARI Qualifications: Diploma or ITI background. Language Proficiency: Kannada or English or Hindi. Positive attitude and ability to work as part of a team. Attractive compensation package offered. Current Job Openings 07 (only for male candidates). 2+ years of relevant experience in Electronic Manufacturing Industry Follow us on Products Industry

Coordinate with vendors, logistics, and internal teams Track inventory, resources, and material dispatch Manage event setup and teardown operations Maintain cost and operation logs Assist in campaign execution on the ground when needed

PDA reconciliations Training & inductions. Co-ordinating Audits. Handling refund processing. Cover note Management. HO Requirement and Mail Reverts. Walk-in register maintenance. Deficiency Follow-up. QC and POZ Daily. Portal Issues Coordination. System Slowness Tracking. Agri Policy Servicing. Rights Management. Web ID creation. Temp Receipt. Agency Licensing. Pre Policy Follow-up. NCB Recovery Letter. Endorsements. PDA reconciliation. TR Approvals. IT Calls and Bugs Requirement. Ensure Timely Dispatch and Archivals. Daily premium balancing and verification. MSO co-ordination & visit. Reconciliation of Floats & Temporary receipts. Weekly meeting with marketing team/partners. Online Payments. BG Recovery. BASS Attendance. Archival. Inter department co-ordination and Stakeholder Engagement. PIS Generation. Maintaining & signing Daily Premium Cash register. Following with Proc. Mandatory Skills: Good interpersonal skills and communication skills; MIS Reports Desirable Skills: - 1.Good communication skills. 2.Flexible & adaptable to change. 3.Well versed with MS Office. 4.Should have good analytical and problem-solving skills. 5.Should be aware of the Local language. Education/Qualification: Graduate/ Post Graduate

In a world where customers consistently interact with your brand across multiple channels-including digital and social-we at Startek value our ability to effectively garner those interactions and CX insights, analysing, unlocking, and providing intelligence that drives digital transformation and further revenues for you, our client. Put simply: we break down the complexity of your customer lifecycle and help your customers build and sustain emotional connections with your brand. Our tech-enabled and Human assisted digital solutions build both on your CX requirements and our business transformation expertise and willingness to consistently pivot, innovate, and take advantage of new digital technologies. It s a robust approach. We ve partnered with global brands for over 3 decades now -working with them across their consumer value chain and providing new age customer experience solutions and insights that are helping them define and reach their target audiences with greater efficiency and better value for every dollar spent. Our partnerships have always been about more than building emotional connections with customers; they are about using artificial intelligence, omnichannel orchestration and providing CX insights & technologies, that has the power for digital transformation We do this across 46 locations in 13 countries, with over 40,000 employees managing almost half a billion customer interactions every year for over 150 clients in different industries. *** DISCLAIMER*** With the increase of remote positions since COVID, many companies have seen an increase in false representation recruiters and offering fraudulent positions/pay rates that do not exist. These messages are from anonymous sources and crafted to appear as they are being sent from Startek recruiters. All communication from Startek will have an email address from startek.com . Additionally, a scam message can request funds or other personal information prior to the offer letter being released. This is not a standard operating procedure for Startek to be employed with the organization. Startek is not responsible for any fraudulent representing the company. .

In a world where customers consistently interact with your brand across multiple channels-including digital and social-we at Startek value our ability to effectively garner those interactions and CX insights, analysing, unlocking, and providing intelligence that drives digital transformation and further revenues for you, our client. Put simply: we break down the complexity of your customer lifecycle and help your customers build and sustain emotional connections with your brand. Our tech-enabled and Human assisted digital solutions build both on your CX requirements and our business transformation expertise and willingness to consistently pivot, innovate, and take advantage of new digital technologies. It s a robust approach. We ve partnered with global brands for over 3 decades now -working with them across their consumer value chain and providing new age customer experience solutions and insights that are helping them define and reach their target audiences with greater efficiency and better value for every dollar spent. Our partnerships have always been about more than building emotional connections with customers; they are about using artificial intelligence, omnichannel orchestration and providing CX insights & technologies, that has the power for digital transformation We do this across 46 locations in 13 countries, with over 40,000 employees managing almost half a billion customer interactions every year for over 150 clients in different industries. *** DISCLAIMER*** With the increase of remote positions since COVID, many companies have seen an increase in false representation recruiters and offering fraudulent positions/pay rates that do not exist. These messages are from anonymous sources and crafted to appear as they are being sent from Startek recruiters. All communication from Startek will have an email address from startek.com . Additionally, a scam message can request funds or other personal information prior to the offer letter being released. This is not a standard operating procedure for Startek to be employed with the organization. Startek is not responsible for any fraudulent representing the company. .

Dr. Medcare is looking for Executive - Operations to join our dynamic team and embark on a rewarding career journey. Operations Executive express their operations strategies and objectives to make sure that the company which they are working for reaches its target and operates effectively. MS Excel and MS Office skillsExcellent organizational and leadership abilities. Good problem solving and decision- making skills. You should have strong communication skills.

About Times Internet Our portfolio features market-leading and iconic brands such as TOI, ET, NBT, Cricbuzz, Times Prime, Times Card, Indiatimes, Whatshot, Abound, Willow TV, Techgig and Times Mobile among many more. Each of these products is crafted to enrich your experiences and bring you closer to your interests and aspirations. As an equal opportunity employer, Times Internet strongly promotes inclusivity and diversity. We are proud to have achieved overall gender pay parity in 2018, verified by an independent audit conducted by Aon Hewitt. TOI is India s largest and most influential news publisher in English. We inform and actively engage you to drive progress at a local and national level. We bring you the latest news, analysis and videos across current affairs, business, entertainment, sports, lifestyle and culture everyday. About the Role The Senior Product Operations Executive plays a crucial role in ensuring the smooth and efficient operation of product management processes. This position focuses on optimizing product development, launch, and performance tracking to enhance overall product strategy and execution. The ideal candidate will possess a blend of operational skills, project management, analytical skills and experience. He or she must have a passion for product excellence. This role requires exceptional ownership, communication, and project management skills. Work Responsibilities- Work closely with Edit, Product, Technology, QC, UI and other cross-functional teams, and their leaders to ensure required resources, work plan, and deliveries of existing projects. Able to perform root cause identification, and process management. Strong coordination with Edit + Product to understand requirements and their implementations. Maintain CMS or dashboards for Stakeholders with expectations management. Independently oversee product hygiene and take ownership. Skills, Experience & Expertise- Product and Content Operations - Expertise in managing and optimizing product and content workflows. Stakeholder Communication - Skilled in maintaining clear and effective communication with stakeholders. Content Performance Analysis - Ability to analyze content performance metrics and implement necessary improvements. Strong Communication Skills - Proficient in verbal and written communication for effective collaboration. Multitasking and Attention to Detail - Adept at handling multiple tasks simultaneously without compromising on quality. Eligibility- 2+ years of experience in Content & Product Operations Bachelor s degree (any stream).

A day in the life About the team Internal job description Join the Operations team as SellerFlex Operations Executive (SFOE). As SFOE you will be responsible for monitoring multiple seller flex sites from operations and compliance point of view. You will be working with multiple internal and external stakeholders to achieve timely launches and operations metrics. With customer obsession and a high sense of ownership, you will utilize your skills to identify patterns and any disruptions in it. You should be able to dive deep, scrutinize details and foresee data implications. You must be flexible to work weekends and/or overnight shifts regularly and to travel to seller nodes to launch, set up monitor Flex operations - 1+ years of customer-facing environment, warehousing, logistics or manufacturing experience - Bachelors degree - Speak, write, and read fluently in English - Experience with Microsoft Office products and applications - Experience with Excel - Experience in customer-facing environment, warehousing, logistics or manufacturing

Join the Operations team as SellerFlex Operations Executive (SFOE). As SFOE you will be responsible for monitoring multiple seller flex sites from operations and compliance point of view. You will be working with multiple internal and external stakeholders to achieve timely launches and operations metrics. With customer obsession and a high sense of ownership, you will utilize your skills to identify patterns and any disruptions in it. You should be able to dive deep, scrutinize details and foresee data implications. You must be flexible to work weekends and/or overnight shifts regularly and to travel to seller nodes to launch, set up monitor Flex operations. This is a pure field role which requires candidate to travel to seller sites daily. Join the Operations team as SellerFlex Operations Executive (SFOE). As SFOE you will be responsible for monitoring multiple seller flex sites from operations and compliance point of view. You will be working with multiple internal and external stakeholders to achieve timely launches and operations metrics. With customer obsession and a high sense of ownership, you will utilize your skills to identify patterns and any disruptions in it. You should be able to dive deep, scrutinize details and foresee data implications. You must be flexible to work weekends and/or overnight shifts regularly and to travel to seller nodes to launch, set up monitor Flex operations. About the team Daily field visit (self) alongside managing regular operations. - Bachelors degree - Speak, write, and read fluently in English - Experience with Microsoft Office products and applications - Experience in an operational role

Amazon Worldwide Operations is the underlying fulfillment and customer service engine that ensures Amazon creates the same consistent, world-class customer experience every time. We are looking for high-potential, flexible, innovative, and forward-thinking professionals to join our India Operations team. Are you ready to drive high-visibility, strategic, revenue-generating projects as well as leverage Lean methodologies to lead Operational process improvement initiativesAre you equally comfortable digging into business requirements as you are drilling into architecture and design with development teams Join the Operations team as SellerFlex Operations Executive (SFOE) As SFOE you will be responsible for monitoring multiple seller flex sites from operations and compliance point of view You will be working with multiple internal and external stakeholders to achieve timely launches and operations metrics With customer obsession and a high sense of ownership, you will utilize your skills to identify patterns and any disruptions in it You should be able to dive deep, scrutinize details and foresee data implications You must be flexible to work weekends and/or overnight shifts regularly and to travel to seller nodes to launch, set up monitor Flex operations

Distribution & Operations Executive | Internship | Work from Office | Pune About Us: Atica is the fastest-growing hotel revenue success solution provider in the USA. With clients across the USA & across major brands (Marriott, Hilton, IHG, Hyatt, Choice, Wyndham, Best Western, Sonesta, G6, etc.), Atica has proven expertise in working with hotels helping them grow their annual revenues and stay competitive in a hyper- competitive market. Specifically, Atica offers three major services: sales management, revenue management, and digital channel management. Atica has clients across all major markets including: New York City, Los Angeles, Miami, Atlanta, Dallas, Orlando, St Petersburg, Chicago, Houston, and many more. Atica is headquartered in Pune and is funded by top investors in India. Company Website: www.aticaglobal.com Linkedin : https: / / www.linkedin.com / company / atica-global Please find the details below: Designation - Distribution & Operations Executive - Intern Job Location - Yerwada, Pune Work mode - Work from office Experience required - Fresher Work timings - US Shift (Monday to Friday) Notice Period - Immediate Key Responsibilities: Task Execution: Complete assigned tasks such as data entry, RFP answering, report generation, and process execution with a high degree of accuracy Support Functions: Assist Specialists and Managers with larger projects by performing specific tasks or gathering necessary information Process Adherence: Follow established Standard Operating Procedures (SOPs) to ensure consistency and reliability in operations Tool Usage: Utilize tools like CRM systems, reporting platforms (e.g., Metabase), and internal tools (e.g., Appsmith) to complete tasks efficiently Continuous Learning: Stay updated with new processes, tools, and best practices to improve performance and efficiency Example Tasks: Daily Data Entry: Input booking and revenue data into the relevant systems, ensuring accuracy and completeness. Answering RFPs, as per the sales team s instructions Report Generation: Generate and distribute daily, weekly, or monthly reports to the Revenue and Sales teams, ensuring they have the information they need to make informed decisions CRM Updates: Regularly update customer information and interactions in the CRM system, ensuring that data is current and accurate Routine Audits: Conduct audits of data or processes to identify and correct any discrepancies or errors Meeting Support: Prepare materials for meetings, such as gathering data or creating presentation slides KPIs: Task Accuracy: Low error rates in data entry and reporting Efficiency: Ability to complete tasks within set timeframes Adaptability: Quick learning and adoption of new tools and processes Collaboration: Positive feedback from team members and departments on support provided Proactivity: Identification and reporting of potential issues or areas for improvement Atica is an equal opportunity employer and welcomes candidates from diverse backgrounds to apply.

About Us: Mosaic Wellness is building digital first, health brands for elective health concerns. Man Matters, is a digital elective health platform for men, helping 2.5M+ men every year diagnose and solve for their hair loss, beard growth, fitness and nutrition concerns by offering personalized treatment plans and access to expert doctors and health coaches. Be Body Wise, is an online women s elective health platform, serving 4M+ women every year by providing personalized solutions and doctor consults across concerns for hair health, body care, Sleep and nutrition. Little Joys is an online health platform for kids, helping 2M+ parents every year solve for their child s physical, mental and emotional development by offering age-appropriate solutions for nutrition, immunity, brain health, bone health with access to expert doctors and nutritionists. About the Role: We are looking for an individual contributor, who is proficient in all aspects of inventory ,logistics planning and coordination. We are also looking for, in the candidate, an eagerness to learn on the go and improve upon, end to end processes suited to our unique organisation specifically in the context of new projects and initiatives. Responsibilities: Logistics and Inventory management for our D2C, Amazon and Tik Tok operations - Including coordination and planning with internal as well as external partners. Logistics and Inventory management for our market-place operations (Amazon, Noon and more). Shipment creation, tracking and documentation; working with internal and external teams to resolve issues and manage TAT around shipments. Create and maintain documentation and MIS around this end to end process. Works closely with the category team to plan and define inventory requirements on weekly, fortnightly, and monthly levels. Maintain constant check through detailed reporting and work closely on managing and maintaining inventory covers and fills. Work closely with internal teams for special initiatives including new category launch, channel launch as well as adjacent and related processes. Work with internal teams including finance in maintaining ongoing shipment related finance faced reporting; as well as daily / weekly and ad hoc requests on turn arounds. Requirements: Operations inclined candidate with hunger to learn and contribute. Basic Excel and Office suite skills are necessary. Experience working on Amazon, Tik Tok platform is desirable Experience working on operations and shipment logistics (especially India to international - first, mid mile) is desirable Candidates with prior similar experience are preferred. Fast learner, Self-starter, Problem Solver, Ability to plan well and execute efficiently, Adept at clear and effective communication.

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Diploma / BE BANGALORE, BANASHANKARI Details To work as a PPC Executive in Production Planning Control unit with relevant experience. Qualifications: Technical background (BE, DIPLOMA) Minimum 2 Years experience in Production Planning Control department operational executive Language Proficiency: Kannada or English. Positive attitude and ability to work as part of a team. Current Job Openings 02 (only for female candidates). Attractive compensation package offered.

We are looking for an experienced and highly organized Executive Assistant to support our CEO. This role requires a proactive and detail-oriented professional with strong communication, multitasking, and leadership coordination skills . The ideal candidate will have prior experience managing senior leadership schedules, handling confidential information, and ensuring seamless executive operations. Key Responsibilities: Manage CEO s calendar , scheduling meetings, and coordinating travel arrangements. Handle confidential documents and ensure high-level coordination. Liaise with clients, stakeholders, and internal teams to facilitate smooth communication. Prepare reports, presentations, and meeting briefs to assist decision-making. Oversee daily executive operations and optimize workflow efficiency. Support CEO in strategic initiatives, research, and task prioritization. Required Qualifications & Skills: Experience: Minimum 6 years as an Executive Assistant at a managerial level. Proven experience in supporting senior leadership in corporate environments. Excellent communication and client-handling skills . Strong organizational and multitasking abilities. Proficiency in Microsoft Office Suite, calendar management, and executive coordination . Discretion and integrity in handling sensitive information. Female candidates only.

Key Responsibilities: Ensure site maintenance, hygiene, and branding standards are consistently maintained across all project locations. Assist and drive marketing campaigns and launch events on-site, ensuring proper setup and execution. Manage and control banquet/event-related stock at project sites. Provide outdoor marketing execution support , including branding, hoardings, and direction boards. Oversee BTL (Below The Line) activities for assigned projects to ensure impactful on-ground visibility. Handle collateral stock control (brochures, flyers, standees) for all assigned sites. Coordinate with vendors for site-related and outdoor marketing works, ensuring timely execution. Track marketing spends and maintain billing records , ensuring compliance with allocated budgets. Manage salvage and asset recovery processes post events or campaigns. Regularly monitor project marketing performance and report key insights to the management. Take full ownership of manpower supervision at the site level (Security, Housekeeping, etc.). Conduct competitive analysis and market research periodically for insights on rival project activities and trends. Requirements Skills & Competencies: Strong knowledge of field-level marketing operations and campaign execution. Experience in BTL marketing, vendor handling, and stock management. Proficiency in MS Excel, PowerPoint, and basic reporting tools. Excellent organizational, multitasking, and team coordination skills. Ability to work independently and manage multiple sites simultaneously. Benefits Employee Benefits: Includes EPF, ESI, Mediclaim Insurance, Paid Leave, and Holidays as per company norms.

Roles and Responsibilities Responsible for verifying insurance benefits, assisting and performing case management for uninsured and insured patients. Coordinates appointments, referrals for all patients. Documentation of all patient and records action taken. Addresses and resolves complex financial questions and concerns which are diverse in nature. Pre treatment & Post Treatment Counselling of patients. Insure Patient Satisfaction. Collecting Feedback form and recognize and respond appropriately to negative feedback. Desired Candidate Profile Must have Good Communication skill. Must be soft spoken & Polite. Must have experience of Patient Counseling. Female Candidate will be considered Candidate should have relevant experience in Ophthalmic Perks and Benefits + Performance Based Incentives Interested candidates mail your resume along with the below details to Contact -88750 29935. Total Experience - Current CTC - Expected CTC - Notice Period - Current Location - Preferred Location -

Hello Jobseekers, Greetings from Shiningstars! We are excited to announce new opportunities at our Noida office. If you're looking to build your career with a dynamic and growing team, we would love to hear from you! 1. Non-Voice Process (Chat Process / Backend) Location: Noida Eligibility: Open to Freshers and Experienced candidates Undergraduates and Graduates can apply Excellent communication skills in English are essential Compensation: Salary: Up to 23,000 CTC Quarterly Bonus: Up to 3,000 2. Operations Executive Location: Noida Eligibility: Graduates only Minimum 6 months of experience in the insurance industry is mandatory Compensation: Salary Range: 24,000 32,000 (based on experience) Lucrative Incentives Excellent career growth opportunities within a supportive and energetic team 3. Part-Time Non-Voice Process Location: Noida Eligibility: Open to Freshers and Experienced candidates Undergraduates and Graduates may apply Flexible part-time work schedule Compensation: Salary: Up to 14,000 CTC How to Apply: If youre interested in either of these opportunities, please share your details with: Tamanna: +91 73550 13912 Fouzia: +91 95699 02470 We look forward to helping you take the next step in your career! Best regards, Tamanna Akhtar Senior Executive HR Shiningstars ITPL

About the Role: "Service Planner is an important anchor person in the branch who is accountable for planning, scheduling, assigning, managing technicians time to maximize profitability and productivity. The person will report to the AOM/OM / Assistant Branch Manager/Branch Manager. The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders." Job Responsibilities: To know and develop proficiency in handling internal company software platforms, ie. iCABS, SCP and any other systems that may be introduced. Must have a good knowledge of the branch territory. To ensure that the Service Companion usage is maximised for all the service deliveries & should be always above 95% Organisation of schedule and planning of all service (including contracts, jobbing, call outs, etc.) requirements on a daily, weekly and monthly basis for all technicians within the branch To ensure that all the service companion devices are active and in use. All the devices should be active 100% at any given point of time Priority-wise planning of all due for Renewals visits, enquiries, call outs and complaints. Pending visits should be negligible (Service backlogs). Emphasis on "On Time planning Liaise with the Sales and Service team to best accommodate urgent service visit appointments and communicate changes to affected customers timely. Ensure customer service-related complaints or termination notifications/STOP Services are attended to effectively and promptly. Manage service documentation and ensure all customer/technician s feedback are followed up with actions Enter correct (error free) consumption data and TOS in the SCP to ensure command centre account profitability reflects correct data customer wise. Ensure all service data from dockets, log cards, service orders and other sources is updated accurately into business systems in timely manner Coordinate with the IT team for new users, device issues etc. Supports business transition from paper-based to system and digital-based planning, visit documents, whilst upholding documentation integrity. Follow callout process so as to ensure that the complaints are delivered only after raising the ticket Review service reports with OM, OE and BM and highlight areas of concern - critical backlog and weekly trend to manager. Reviews and provides service compliance updates daily. Assist & help AOM / OM / Assistant Branch Manager / Branch Manager in monitoring Technician service productivity and efficiency related KPIs Maintain positive working relationship and effective communication with Sales & Service Colleagues, Supervisor, Technician, Operations staff for any service related issues. Coordinate with Sales for any available slots, time adjustment for new sales scheduling Work with branch management to correct service areas distributed across the business based on annual revenue from areas, time on site, travel time & routine requirements Utilise the Route technicians for jobbing only after the route technicians routine services are delivered Expected to be knowledgeable about company safety policies and safety (SRA) requirements on the job, be able to read and understand company policies Any unresolved issues should be quickly elevated to the next level of management for prompt resolution Any other similar duties as and when specified by the manager REPORTING Daily, weekly & monthly (SOS) State of Service for Branch. Residential GSS SOS should also be the priority Weekly reporting of pending jobs, ageing profiles to ABM/BM Monthly reporting of technician wise trends. Maintain State of Service and productivity data per technician Maintain visibility on complaints received and report on all call outs / critical incidents received from branch. Annual Leave planning of technicians Ensure that each technician service productivity is achieved as per set targets Key Result Areas: On time service planning with ZERO pending services every month Monitoring SCP active devices & Usage on weekly basis Minimum expectancy on SCP active device(100%) & usage >95% Achieving progressive improvement in State of Service (SOS) and meet SOS targets assigned by the branch Minimizing service backlog (meet our contractual obligations) Competencies (Skills essential to the role): Be decisive Attention to details and accuracy Planning & organizing Analytical skills Customer oriented Negotiation skills Ability to work patiently in a dynamic service environment Educational Qualification / Other Requirement: Minimum graduation with 1 to 3 years of relevant experience of managing team Basic computer skills - for reporting/work management (Advanced computer skills would be an added advantage) Communication - speaking on phone to external customers & internally with technicians, other Operations colleagues. Knowledge of territory which is handled for planning Occasional Travel required within the Division Liaise with the Operations Manager, Operations Executive, Service Supervisors to establish service requirements and provide information, assurance and advice as required Communicate all service issues in a timely manner to the ABM/BM, Operations Manager Role Type / Key working relationships: Individual contributor role External- Customers and customer representatives Internal - Sales, Operations, Business support functions What can you expect from RPCI? Our values lie at the core of our mission and vision. We believe that it s our people who make our company what it is. We believe in: Safety Integrity Innovation Learning & Development Open & Transparent Performance Orientation DEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds.