Posted:9 hours ago|
Platform:
Work from Office
Full Time
As an Online Reputation Management Executive at INNsight, you will be a key driver in maintaining and enhancing our online standing. Your role will center around vigilantly overseeing, curating, and enhancing our digital footprint across diverse platforms to guarantee a favorable perception of our brand. Responsibilities and Duties: Online Surveillance: Continuously track online references, reviews, and remarks regarding our brand, products, and services on various platforms, including social media, review sites, and online communities. Response Oversight: Craft thoughtful, timely responses to customer feedback, whether positive or negative, to foster transparent communication and address concerns effectively. Content Curation: Create and disseminate engaging, informative content that accentuates our brand's strengths and values, ensuring it adheres to our brand guidelines. SEO Enhancement: Implement SEO strategies to boost the visibility of positive content while mitigating the impact of negative information in search engine results. Review Cultivation: Encourage satisfied customers to share positive reviews and testimonials on relevant platforms. Competitor Analysis: Monitor competitors' online reputations, providing insights and recommendations to maintain a competitive edge. Crisis Response: Develop and execute crisis communication plans in the event of reputation-threatening incidents. Reporting: Generate routine reports and analytics on online reputation metrics, offering insights and suggestions to senior management
Innsight Ineteractive
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