Posted:1 day ago|
Platform:
Remote
Full Time
Provide Level 2 support for clinical systems, resolving incidents, service requests, and escalations from L1 teams. Troubleshoot application issues, perform root cause analysis, and ensure resolution within agreed SLAs. Support users (clinical and administrative) with application usage, configurations, and minor enhancements. Coordinate with vendors and technical teams for complex problem resolution. Document solutions, contribute to knowledge base articles, and provide training where needed. Support system updates, patches, and validation activities under IT governance. Ensure compliance with healthcare regulations and data privacy standards. Desired Knowledge (Hands-on experience with some of the following): Insignia / Intellirad PACS (Picture Archiving and Communication System) IMS Maxims (Electronic Diagnosis Orders & Patient Administration Systems) Magentus RIS (Radiology Information System) Medilogik EMS (Clinical & Cardiology Reporting Solutions) CIMAR (Cloud-based Medical Image Exchange Platform) iQemo (Oncology Treatment Workflow Solution) IEP (Image Exchange Portal) eRS (Electronic Referral System)Role & responsibilities Preferred candidate profile
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