Online Order Processing- Agra

Oswaal Books

Job Role- Online Order Processing

Job Type- Full-time

Job Location- M.G. Road, Agra.

Exp.- 3- 5 Years (6 Days)

Order Management:

• Process and verify online orders received through various platforms (e.g., company website, e-commerce partners).
• Ensure order details, including quantities, shipping addresses, and payment statuses, are accurate.

Inventory Coordination:

• Collaborate with the inventory team to check stock availability and maintain accurate records.
• Update inventory levels on online platforms as required.

Shipping and Fulfilment:

• Coordinate with logistics partners for timely dispatch and delivery of orders.
• Track shipments and resolve any delivery issues promptly.

Customer Support:

• Respond to customer queries related to orders, payments, and delivery via email, chat, or phone.
• Address complaints or concerns, ensuring a positive resolution.

Data Maintenance:

• Maintain accurate records of order processing, returns, and refunds.
• Generate regular reports on order trends, fulfilment performance, and customer feedback.

Platform Management:

• Ensure product listings, descriptions, and pricing are up-to-date on all online platforms.
• Monitor online reviews and ratings, taking necessary actions to address issues.