Onboarding Specialist-Saas

As an Onboarding Specialist at RunLoyal, a leading SaaS platform in the pet care industry based in Salem, you will play a pivotal role in guiding new clients through a seamless transition onto our platform. Your responsibilities will include training clients through calls, webinars, and email support on best practices for using our software, providing top-tier customer support by addressing queries and troubleshooting issues, and collaborating with internal teams to ensure smooth data migration and system setup. Your attention to detail and ability to manage multiple client progress points will be key in maintaining detailed documentation of onboarding progress and client interactions. By identifying workflow improvements to enhance efficiency and user experience, you will contribute to the continuous enhancement of our services. Your proactive follow-through will be essential in keeping clients engaged and successful throughout their onboarding journey. To excel in this role, you must have professional experience in the pet industry, excellent written and verbal communication skills, and proficiency in Excel, Word, CRM software, and customer support platforms such as Zendesk and Freshdesk. Sales experience will be an added advantage. While experience as an Onboarding Specialist or working at a SaaS company is desirable, a passion for pets and customer success is paramount. At RunLoyal, we value customer commitment, attention to detail, passion for pets, collaboration, trust, fearlessness, and ownership. If you are enthusiastic about transforming the pet care industry, we encourage you to apply even if you do not meet every single requirement. We are looking for individuals who are eager to learn, embrace challenges, and contribute to our dynamic work environment. Joining us offers a competitive salary and benefits package, the opportunity to work with cutting-edge technology, and a chance for career growth in a team dedicated to revolutionizing the pet care industry. If you are interested in this exciting opportunity, please contact 6385599102. This is a full-time, permanent position with a US shift schedule. Candidates must be willing to commute or relocate to Salem, Tamil Nadu. Experience with Zendesk, Freshdesk, and CRM tools is required, with night shift availability preferred. The work location is in person. We look forward to hearing from passionate candidates who are committed to customer success and eager to contribute to our innovative solutions in the pet care industry.,