Onboarding and Support Specialist

We are looking for a detail-oriented Onboarding and Support Specialist to join our team. The ideal candidate will be responsible for setting up the entire salon data into our software. Accuracy and efficiency are crucial, as the role requires customer-facing products and services data. This is a work from home role.

About the company

We are an early-stage software company based in Bangalore, India. We are building a first-of-its-kind tool to help beauty and wellness centres with their growth. We are on a mission to transform the business process of beauty and wellness centres worldwide!

What you will do

· You will own overall relationship with assigned clients, which includes managing on-boarding, implementation, training, increasing adoption, ensuring retention.

· Transcribe salon menus and enter them excel sheets and upload them into our software with minimal supervision.

· Ensure high levels of confidentiality while handling sensitive information.

· Very quick to respond to customer queries and resolve it to their satisfaction

· Review the customer journey, identifying how it’s supported, taking a consultative approach in helping clients overcome issues and achieve goals

· Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting them

Qualifications

• Bachelors with 6+ months of experience in data entry/support.
• Strong typing skills with a high level of accuracy (minimum 40 words per minute).
• Proficiency in using Microsoft Office Suite (Excel, Word, etc.) .
• Ability to work independently and manage time effectively.
• Strong communication skills, both written and verbal and interpersonal skills.

Hiring Process

• Screening over the phone as first round.
• Face to Face or online interview for the selected candidate.

Job Types: Full-time, Permanent, Fresher, Internship

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits:

• Flexible schedule

Schedule:

• Day shift

Ability to commute/relocate:

• Doddakallasandra, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Required)

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• total work: 1 year (Required)
• Microsoft Office: 1 year (Required)

Language:

• English/Hindi (Required)

Work Location: In person