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BNP Paribas
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OFS NEO NS 1 Support

OFS NEO NS 1 Support

BNP Paribas

4 - 6 years

4 - 7 Lacs

Mumbai

Posted:2 weeks ago| Platform:

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Skills Required

project management software development project scheduling servicenow tool system migration change management sql excel system administration servicenow pmo active directory incident management writing integration sap hana communication skills itil

Work Mode

Work from Office

Job Type

Full Time

Job Description

As a part of F&RS, SoFRESH (Support On F&RS) team provides a worldwide support as first point of contact for Finance application Stakeholders. Thanks to its multiple locations around the Globe, we provide steady support across time zones.

We define the Support level 1 rules to provide the most efficient user experience for current and new systems (Integrity control, Jurisdiction and incident management). We communicate and coordinate Finance Production topics.

We participate in the industrialization of the Group Finance departments promoting best practices and knowledge sharing and aligning tools, norms & methodologies. We rationalize finance production processes and reinforce controls within regional processing centers complying with the group policies.

Responsibilities

Main functions

The SoFRESH Fronting team acts as the Single Point of Contact for OFS & CIB finance end users from Account Payable tools to Reporting applications. Its activities mainly deal with the Jurisdiction, the Incident Management and the Data Integrity controls.

This is full night shift role which will start from 9.30 PM India time till 6/7 AM India time. From Sunday night to Friday morning or from Monday night to Saturday morning.

Main functions:

- Pillar 1 - Control Integrity and Data availability

- Pillar 2 - Administrate Finance Systems

- Pillar 3 - First level of Support for Incident and Request linked to Finance Systems

- Pillar 4 - Proactivity in the communication

Other functions:

- Ensure the high team standard are respected performing recurrent controls

- Training in support tasks

REQUIREMENTS
Qualification and occupational experience

Graduate, Engineer in Information Technology / Computer science.

4-6 years of experience in Support (ServiceNow tool exp)

Proficiency level of English speaking is mandatory, French will be appreciated

IT Skills MS Excel & Mainframe IBM 30XX is a plus.

Essential specific requirements

Client Care

Hands-on experience of systems, interfaces and IT processes investigation

Problem solving and action / change management oriented.

Ability to work in team mode and support other colleagues in a changing perimeter.

Knowledge of BNPP organization and business lines will also be appreciated

Strong analytical skills and ability getting a general overview of situations and issues.

Good organization skills and commitment to deliver.

Ability to manage multiple responsibilities and duties (support on wide system scope)

Excellent communication skills (written and verbal) and capability to work and interact with various people of different expertise.

Experience in working in project mode, hands-on experience of systems migrations and management of PMO (project management office) would be a plus.

Knowledge of financial accounting and management accounting processes, standards, controls and systems.

Candidate must have to work in full Night Shift i.e. from 9.30 PM to 6/7AM India time from Sunday night to Friday morning or from Monday night to Saturday morning.

Also must work on weekend & Indian holidays depending on requirement.

Other Contributions

Excellent communication skills in English (written and verbal) are mandatory. French will be an added advantage.

Effective communication with all stakeholders, End-users & Technical team

Other Preferred Competencies (not mandatory):

Not applicable

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OFS NEO NS 1 Support