100 Nexthink Jobs - Page 4

Company Overview GiGa-Ops Global Solutions is a leading provider of innovative IT solutions that empower businesses to maximise their performance and efficiency. Our mission is to deliver high-quality services and products that cater to the ever-evolving needs of our clients. At GiGa-Ops, we value integrity, innovation, and excellence. Our culture fosters collaboration, professionalism, and continuous improvement, making us a great place to work and grow. Role Responsibilities Requirements gathering from Customer Responsible for overall Plan and design of Nexthink Architecture Prepare Nexthink Implementation & Deployment Project & Execution Plan Responsible for managing Nexthink Appliance via Linux command line. Creation of Nexthink process documentations Responsible for preparing Nexthink test cases and Test execution Coordinate with Client SME for Nexthink Implementation, Testing and Deployment sign off Coordinate with Network team, AD team, SCCM team, Datacenter Team and Wintel teams for addressing Project dependencies Envision, Plan & deploy Nexthink operational Configurations like Investigations, Alerts, Dashboards, Hierarchy, Services, categories etc.. Create scripts in powershell for Nexthink Act modules. Leading team of BAU consultants / engineers Provide technical guidance and coordination with onsite / offshore team Review Nexthink Engineering/Deployment project plan and progress Participate in program and project review meetings Coordination with BAU team for handover Responsible for overall reporting and technical documentation needs Qualifications Proven experience in desktop support roles, preferably in a corporate environment. Strong expertise with Nexthink and its functionalities. Proficient in troubleshooting hardware and software issues. Familiarity with Windows and Mac operating systems. Experience with ticketing systems and technical documentation. Excellent communication and interpersonal skills. Ability to work effectively in a fast-paced environment. Strong analytical and problem-solving skills. Basic knowledge of networking principles and configurations. Experience with software deployment and configuration management. Detail-oriented with a focus on accuracy and quality. Ability to work both independently and as part of a team. Technical certification (e.g., CompTIA A+, Microsoft Certification) is a plus. Willingness to learn new technologies and adapt to changing environments. Strong time management and organizational skills. Availability to work on-site in India. Skills: mac operating system,documentation,linux command line,customer support,powershell scripting,windows operating system,software deployment,it,operating systems,resolve,networking principles,software installation,nexthink,ticketing systems,configuration management,technical documentation,teams,problem-solving skills,time management,network configuration,team collaboration,desktop support,software,troubleshooting Show more Show less

Company Overview GiGa-Ops Global Solutions is a leading provider of innovative IT solutions that empower businesses to maximise their performance and efficiency. Our mission is to deliver high-quality services and products that cater to the ever-evolving needs of our clients. At GiGa-Ops, we value integrity, innovation, and excellence. Our culture fosters collaboration, professionalism, and continuous improvement, making us a great place to work and grow. Role Responsibilities Requirements gathering from Customer Responsible for overall Plan and design of Nexthink Architecture Prepare Nexthink Implementation & Deployment Project & Execution Plan Responsible for managing Nexthink Appliance via Linux command line. Creation of Nexthink process documentations Responsible for preparing Nexthink test cases and Test execution Coordinate with Client SME for Nexthink Implementation, Testing and Deployment sign off Coordinate with Network team, AD team, SCCM team, Datacenter Team and Wintel teams for addressing Project dependencies Envision, Plan & deploy Nexthink operational Configurations like Investigations, Alerts, Dashboards, Hierarchy, Services, categories etc.. Create scripts in powershell for Nexthink Act modules. Leading team of BAU consultants / engineers Provide technical guidance and coordination with onsite / offshore team Review Nexthink Engineering/Deployment project plan and progress Participate in program and project review meetings Coordination with BAU team for handover Responsible for overall reporting and technical documentation needs Qualifications Proven experience in desktop support roles, preferably in a corporate environment. Strong expertise with Nexthink and its functionalities. Proficient in troubleshooting hardware and software issues. Familiarity with Windows and Mac operating systems. Experience with ticketing systems and technical documentation. Excellent communication and interpersonal skills. Ability to work effectively in a fast-paced environment. Strong analytical and problem-solving skills. Basic knowledge of networking principles and configurations. Experience with software deployment and configuration management. Detail-oriented with a focus on accuracy and quality. Ability to work both independently and as part of a team. Technical certification (e.g., CompTIA A+, Microsoft Certification) is a plus. Willingness to learn new technologies and adapt to changing environments. Strong time management and organizational skills. Availability to work on-site in India. Skills: mac operating system,documentation,linux command line,customer support,powershell scripting,windows operating system,software deployment,it,operating systems,resolve,networking principles,software installation,nexthink,ticketing systems,configuration management,technical documentation,teams,problem-solving skills,time management,network configuration,team collaboration,desktop support,software,troubleshooting Show more Show less

> Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: UxM - NexThink. Experience: 3-5 Years.

Job Description Are You Ready to Make It Happen at Mondelēz International? Join our Mission to Lead the Future of Snacking. Make It Uniquely Yours. You provide software and applications expertise, and be responsible for implementation of the solutions. How You Will Contribute You will oversee the planning and execution of software and applications. To do so, you will manage an internal team and partner with external suppliers and use your deep technical and market knowledge and thorough understanding of our business goals find and deploy the right software and application solutions for the future. You will support programs to implement regional and global software and application strategies, offer input to financial planning and controls for software and applications on a regional and global level, collaborate with management and follow-up on requisitions, purchase orders, invoices, and payments, explores opportunities to leverage scale and drive savings, and ensure that support service level objectives and key performance indicators are accomplished. What You Will Bring A desire to drive your future and accelerate your career. You will bring experience and knowledge in : Managing staff and line responsibilities Managing large-scale software and application services Service delivery, support and excellence Program/Project management with experience managing multiple projects for budgets, resources, schedules and quality General technical background Understanding of integration and how different applications talk to each other Process and service orientation Business processes An End User Computing (EUC) Transformation Lead is responsible for guiding and executing the strategic transformation in the EUC space in digital workplace, ensuring it aligns with business goals and leverages technology effectively. This role involves developing and implementing digital strategies, managing projects, collaborating with stakeholders, and ensuring the successful adoption of new technologies and processes within Mondelez. The role has a strong engagement focus and is responsible for leading the development and management of digital working groups. This role requires a blend of technical expertise, business acumen, and a proven ability to lead change in complex, multinational environments. Role & Responsibilities Develop and maintain EUC strategic plans and roadmaps, aligning with business goals and emerging technologies, considering cost, security, and scalability. Develop and execute a multiyear EUC Strategy and roadmap in alignment with IT business goals. Lead the end-to-end transformation of EUC services, including virtual desktop infrastructure, modern device management, User Experience Platforms and solutions. Analyze Data and Trends and utilize data-driven insights and industry trends to recommend and prioritize digital transformation initiatives. Deploy cutting-edge technologies such as RPA, workflow automation, and data analytics to optimize operations. Integrate and optimize existing digital solutions for robust performance. Oversee the transformations to cloud enabled solutions and ensure Integration of various tools to achieve optimum benefit of solutions. Collaborate with IT Security, network and business stakeholder to ensure scalable and compliant EUC environments. Design, develop, and implement integrations between ServiceNow and Microsoft based technology on business requirements. Design, develop, and implement integrations leveraging the Microsoft Graph API to connect various systems with Microsoft 365 services. Define and track KPI for EUC transformations and End User satisfaction. Develop insightful dashboards and reports to communicate progress and results effectively. Develop and implement change management plans to support the successful adoption of new technologies and processes. Manage EUC transformation projects, ensuring they are delivered on time, within budget, and meet business requirements. Collaborate with cross-functional teams globally to drive transformation initiatives. Manage stakeholder expectations through effective communication and advanced presentation skills. Promote a culture of change readiness and continuous improvement. Actively participate in POC, UAT of solutions and provide valuable feedback to enhance productivity. Collaborate with IT leadership and other stakeholders to align EUC initiatives with business goals and objectives. Apply the project management methodologies, tools, and best practices for the EUC transformation projects. Report the status, progress, and outcomes of the EUC projects to Global EUC Lead, IT leadership and business stakeholders. Foster a culture of collaboration, innovation, and excellence within the EUC team, promoting a positive and inclusive work environment. Drive continuous improvement initiatives to enhance the quality, efficiency, and effectiveness of end-user support services, implementing best practices and industry standards. Qualifications Bachelor's degree in computer science, information systems, or related field. At least 10 years of experience in Digital Workplace management and support. At least 5 years of experience in large Transformation Projects, project management, preferably in the digital workplace domain. Strong knowledge and skills in EUC technologies, such as Windows, MacOS, iOS, Android, Application Packaging BigFix, MDM, Intune, JAMF, Citrix etc. Sound knowledge in Service Now, Azure AD, Nexthink. Proved track record in managing complex transformation projects, preferably in large enterprises. Excellent Spoken and written English communication skills. Knowing Spanish would also be preferred. Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and communicate complex technical concepts to non-technical stakeholders. Proven leadership experience, with a track record of successfully managing teams and delivering projects on time and within budget. Knowledge of ITIL framework and experience in service management. Proficient in process mapping, optimization software, and automation tools (e.g., RPA). Strong understanding of data analytics and visualization tools. Good analytical thinking. Familiarity with global business operations and standards. Within Country Relocation support available and for candidates voluntarily moving internationally some minimal support is offered through our Volunteer International Transfer Policy Business Unit Summary At Mondelēz International, our purpose is to empower people to snack right by offering the right snack, for the right moment, made the right way. That means delivering a broad range of delicious, high-quality snacks that nourish life's moments, made with sustainable ingredients and packaging that consumers can feel good about. We have a rich portfolio of strong brands globally and locally including many household names such as Oreo , belVita and LU biscuits; Cadbury Dairy Milk , Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. We are proud to hold the top position globally in biscuits, chocolate and candy and the second top position in gum. Our 80,000 makers and bakers are located in more than 80 countries and we sell our products in over 150 countries around the world. Our people are energized for growth and critical to us living our purpose and values. We are a diverse community that can make things happen—and happen fast. Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Job Type Regular Software & Applications Technology & Digital Show more Show less

Experience: 3 to 6 Years Location: Balewadi Highstreet, Pune Mode: Hybrid Skills and Requirements: Strong automation approach and continuous improvement Zero incident approach Must Have At least the following skills are required In depth knowledge of working with Nexthink and DEX Experience in the automated management and provision of workstation systems notebooks and VDIs based on MS Windows mobile devices and Macbooks Basic understanding of infrastructure In depth know how in the operation of the operating systems used and their implementation in the environment and the way of software packaging for workstation systems and their distribution Understanding of IT service management practices ITSM or ITIL Knowledge in data analysis and surveys Deep skills in developing and implementing automated solutions for identified deviations Excellent communication skills Willingness to work across the company and not stick to isolated structures Willingness to take responsibility for a problem and get to the bottom of it Fluent in English both written and verbal

Avanciers INC is Scouting dynamics Mobility- RF Program Manager for our Implementer Company in India Role: Mobility- RF Program Manager Location: Bangalore/ Chennai Band: C1/C2 Openings: 1 Job Description: We are looking for a Mobility and RF Subject matter expert with a strong desire to learn and innovate - you help challenge the status quo and you are very eager to develop new skills to help our customer stay on the leading edge of digital employee experience. The candidate should be heavily motivated by both the problem hunting and understand the Mobility and RF MDM tools to drive a better user experience in enterprise IT. This is a unique opportunity to improve User experience at scale by brining innovative thoughts and technology changes Responsibilities: Support the Design and Architecture of the SOTI mobile device management (MDM) platform Hands-on Working experience of Intune, Mobile Device Management Ivanti , Rf devices and Specialty printers , Workspace 1 & Digital Workplace Cloud management (Intune, Workspace 1) Good technical knowledge of Mobile Device Management Ivanti, Rf devices, ServiceNow Automation, Digital Workspace Orchestration and System Integration, Innovate and Improvise Mobility System Management, Workspace 1 and Patching for Rf devices/ specialty printers Maintain, manage, update, and support of MDM connected devices Maintain N-1 currency and compliance, including user acceptance testing Troubleshoot device related issues, end to end, including backend application & systems Maintenance & support of the middleware servers and applications such as Velocity Console, StayLinked Create and maintain master documentation repository, runbooks, operating manuals, end-user documentation including updates to disaster recovery and business continuity plans Maintain the physical asset inventory Proof of Concept evaluations, configure and onboard new devices Coordinate with the major incident management team for effective problem management and root cause analysis Identify and address system health and pain-points, provide remediation plan Recommend system enhancements, helping drive the future technology strategy and roadmap Should have excellent experience towards scripting and using the same to automate the workload. Self-motivated, multitasking, reliable to deliver on time, a quick-thinker, be able to work in a fast-paced work environment and highly passionate. Strong customer relationship management is required; handle various end point devices of ~20K Should be able to manage a team size of 10 Engineer. Good executive presence, ability to present and converse with senior leadership, C-Suite. Communicate and collaborate with several levels of both Wipro and the Customer Organization Ready to travel within India or International, if required. Strong interpersonal skills, with the ability to interact effectively at various social levels and across diverse cultures. Experience in SLM / KPI / SLA / XLA Management Expertise in Process definitions or review of existing processes and rework the process to enable smooth service delivery. Help improving the team architecture, design and development best practices. Have a natural curiosity for data and anomalies, be intrigued by the “why”. Participate actively in the technology roadmap planning, leveraging input from Nexthink and other DEX data sources. Work with the agile iterative/incremental mindset and best practices and participate actively to the different ceremonials. Strong interest in emerging technologies such as generative AI and how this can help drive better data outcomes. Requirements: Proven track record driving Mobile Device Management Ivanti , RF devices and Workspace1 team across an enterprise globally.. Strong understand of Enterprise IT, Mobility devices like Apple, Andriod , Workspace1 workloads. B. E. /B. Tech in Computer Science (or equivalent), MSc preferred Experience Data Analysis and Data Gathering Processes. Strong motivation for complex challenges and learning new technologies. Excellent communication and teamwork skills Mind-set oriented towards continuous improvement, lean thinking and high-quality work Experience with speaking at technical conferences is a plus Fluent in English (spoken and written) Experience with Zebra RF Devices Experience with Zebra specialty label printers Mobile Device Management (MDM) experience (preferably SOTI MDM) Certifications Experience with StayLinked terminal emulation, and Velocity Console, etc. Experience with Zebra’s Mobility DNA tools (LifeGuard, StageNow, Enterprise Home Screen, RxLogger, Worry-Free Wi-Fi) Experience with Pick2Voice and Pick2Light solutions Relevant vendor and industry training and certifications MS Intune, Data Analytics Project Management / Program Management certification preferred Show more Show less

Job Description: Position Summary As a Lead Collaboration Engineer at Guardian Life Insurance, you will be responsible for designing, building, testing, deploying, and supporting Microsoft 365 collaboration capabilities for 16,000 users globally. You are Excellent problem solver Strong collaborator with team members and other teams Strong communicator, documenter, and presenter Strong project ownership and execution skills, ensuring timely and quality delivery. Continuous self-learner, subject matter expert for Microsoft 365 You have Bachelor’s degree in computer science, Information Technology, or significant relevant experience 5+ years of experience, preferably in a large financial services enterprise Expert-level experience with Microsoft 365: Administration, Outlook/Exchange Online/Exchange Server, Teams, SharePoint Online/OneDrive, Power Automate, Viva Engage (Yammer), Stream, PowerShell scripting, advanced troubleshooting diagnostics, Copilot, Word, Excel, PowerPoint, OneNote, Visio, Project, Whiteboard, To Do, Planner, Lists, Viva Insights, Power Apps, Loop, Azure. Intermediate-level experience with Proofpoint E-mail Protection or a similar e-mail security service – Administration, Routing, Allow/Block List, Encryption, DLP, Send Securely, Secure Portal, SPF/DKIM/DMARC, delivery troubleshooting, incident response. Knowledge of other complimentary collaboration applications are desired: Zoom, BitTitan MigrationWiz, or ShareGate. Strong knowledge of IT Service Management and ITIL, preferably using Service Now – Incidents, Tasks, Problems, Knowledge, CMDB, Reporting, Dashboards. Proven ability to manage support and request tickets within SLAs, and drive Microsoft support cases to closure. Knowledge of Project Management using waterfall and agile frameworks. Proven ability to complete projects reliably and with quality. Knowledge of Networking and Security - DNS, Active Directory, Entra ID (Azure AD) including conditional access policies, certificates, firewalls, proxies, cloud access security brokers (CASB), single sign on (SSO), multi-factor authentication (MFA), data loss prevention (DLP) and identity and access management (IAM). Knowledge of Endpoints, Servers, and Cloud – Devices, operating systems, browsers, Intune, System Center, Nexthink, Amazon AWS, Azure. Microsoft certifications are desired, preferably MS-900, MS-700, MS-721, MS-102 You will Deliver excellent support for Collaboration capabilities to achieve service level agreements. Participation in the team on-call support rotation is required. Design, build, test, and deploy new Collaboration capabilities to achieve strategic goals and key deliverables reliably and with quality. Current goals are focused on Copilot, and Service Improvements. Reporting Relationships As our Collaboration Engineer, you will administratively report to our Delivery Manager/ Head of IT who reports to our Head of Infrastructure IT; and functionally to the Head of Collaboration Technology. Location: This position can be based in any of the following locations: Gurgaon Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday

What We Offer At Magna, you can expect an engaging and dynamic environment where you can help to develop industry-leading automotive technologies. We invest in our employees, providing them with the support and resources they need to succeed. As a member of our global team, you can expect exciting, varied responsibilities as well as a wide range of development prospects. Because we believe that your career path should be as unique as you are. Group Summary Magna is more than one of the world’s largest suppliers in the automotive space. We are a mobility technology company built to innovate, with a global, entrepreneurial-minded team. With 65+ years of expertise, our ecosystem of interconnected products combined with our complete vehicle expertise uniquely positions us to advance mobility in an expanded transportation landscape. Job Responsibilities The User Experience Analyst (ITAM) is responsible for the overall IT Assets Management (ITAM) and long-term strategic management of technology-related hardware within the organization. This includes the management and maintenance of records and databases containing information regarding complete details of IT assets with warranties and service agreements for the organization’s hardware. The User Experience Analyst (ITAM) will also develop and implement procedures for tracking company assets to oversee quality control throughout their life cycles. You are part of the RUN tower team and work side-by-side with our User Experience and other support team members. Major Responsibilities Manage the IT asset inventory and ensure accurate records for multiple divisions. Track and monitor the lifecycle of all IT assets from procurement to disposal. Conduct regular audits to verify asset accuracy and condition. Coordinate with the procurement team to acquire new hardware. Coordinate with the finance / mp&l team for asset tag generation and apply on assets. Collaborate with various departments to ensure their IT asset needs are met. Oversee stock management processes to maintain optimal inventory levels. Maintain documentation related to asset management processes and procedures. Ensure compliance with company policies regarding IT asset disposal and recycling procedures. Maintain e-waste logs and coordinate with the e-waste vendors for hardware disposal. Coordinate with service providers for any hardware maintenance and support. Exit clearance closing for all applicable users. Provide regular reports on asset status, usage, and compliance. Knowledge and Education Bachelor's degree in Management Information Systems or equivalent from a recognized University. Strong understanding of IT asset lifecycle management. 5S Ability to prepare for and manage internal and external audits related to IT assets. Knowledge of different IT hardware. Co-pilot would be an advantage. Work Experience 5 - 7 years of work-related experience Skills And Competencies IT Asset Management Software – Matrix 42 Microsoft Excel / Co-Pilot Inventory Management Procurement Processes Audit and Compliance Data Reporting and Analysis Offer support for hardware-related issues, including troubleshooting and repairs. Excellent written and oral communication skills Strong customer service orientation Extensive experience with core ITAM applications, knowledge of Matrix42 or ServiceNOW and Nexthink would be an advantage. Excellent understanding of the organization’s goals and objectives Highly self-motivated and directed Experience working in a team-oriented, collaborative environment Work Environment Occasional evening and weekend work to meet deadlines Sitting for extended periods of time Lifting and transporting of moderately heavy objects, such as computers and peripherals Awareness, Unity, Empowerment At Magna, we believe that a diverse workforce is critical to our success. That’s why we are proud to be an equal opportunity employer. We hire on the basis of experience and qualifications, and in consideration of job requirements, regardless of, in particular, color, ancestry, religion, gender, origin, sexual orientation, age, citizenship, marital status, disability or gender identity. Magna takes the privacy of your personal information seriously. We discourage you from sending applications via email to comply with GDPR requirements and your local Data Privacy Law. Worker Type Regular / Permanent Group Magna Corporate Show more Show less

Pre Sales cum Solution Architect - Digital Workplace Services Experience: 6-15 years. Location: Delhi-NCR, Mumbai Technical Proficiency : In-depth knowledge of IT Infrastructure technologies. Communication Skills : Strong client-facing skills and ability to write high-quality technical proposals. Technical skills : Deep understanding and solutioning capabilities on digital workplace tools like Nexthink, ServiceNow, Microsoft Copilot, 1E, SysTrack etc. Problem-Solving : Innovative thinker with a deep understanding of commercial models and financial acumen in pricing bids. Customer Engagement : Develop go-to-market strategies, interface with clients, and lead technical discussions to promote solutions that enhance business value. RFP & Proposal Writing : Expertly write technical proposals, respond to RFPs, RFIs, and create compelling client presentations. Vendor & Partner Coordination : Work with OEMs and partners to ensure competitive pricing and optimal solution development. Hands-on Knowledge : Demonstrate hands-on experience with traditional infrastructure (EUC, Service Desk, Server Management, Storage, Backup,). Collaboration : Work closely with Centers of Excellence (COEs) and delivery teams to develop and refine new service offerings and propositions. Infrastructure Solutions : Expert in infrastructure landscape Technical Proposals : Strong experience in end-to-end solution architecting, and independently compiling solution documents and proposals. ITIL Knowledge: Familiarity with ITIL and other process methodologies for delivering IT services. Qualifications IT graduate preferably with a Management degree If interested, kindly share your profile with nitasha.singh@nttdata.com Show more Show less

Role: ServiceNow Architect Experience Range: 13+ Years Location: Pune Must Have: Minimum 5 mandate details from following 8-10+ years of experience as a Solution consultant/architect in ServiceNow working with Enterprise and Strategic Customers Advanced analytical and problem-solving experience, ability to multi-task and effectively manage priorities. Ability to Develop a comprehensive thought leadership strategy with ServiceNow at the core and aligned with Business objectives and Industry trends Lead discovery workshops to determine customers' challenges and give product demonstrations to align our solution with customer needs. Conduct research to identify topics that resonate with the Customers and thereby develop opportunities Guide customers into deeper adoption of Professional and Enterprise Solutions, helping to reduce backlog and accelerating time to value Answer product feature and technical questions from customers, channel partners and ServiceNow colleagues Good to Have: Minimum 3 mandate details from following ServiceNow in-depth product knowledge is required Excellent communication skills, both written and verbal, ability to work effectively in virtual teams across multiple locations Create detailed technical designs that align with the client's short- and long-term needs and leverage the capabilities of the ServiceNow platform and integrations with third-party technologies effectively. Bring thought-leadership within the practice which can create certainty in the solution when there is client ambiguity, and lead the client to informed architectural sound solutions. Serve as the expert advisor to clients, partners, and project teams, leading solutioning sessions, shared understanding, and building a bridge between disparate organizations through your technical expertise and leadership Essential: Bring thought-leadership within the practice which can create certainty in the solution when there is client ambiguity, and lead the client to informed architectural sound solutions. Serve as the expert advisor to clients, partners, and project teams, leading solutioning sessions, shared understanding, and building a bridge between disparate organizations through your technical expertise and leadership

Req ID: 313766 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Business Sys. Analysis Specialist - Nexthink/ 1E Tachyon/ SysTrack to join our team in Bangalore, Karn?taka (IN-KA), India (IN). Position's Overview At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company's growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here. NTT DATA, Inc. currently seeks a Enterprise Architect Advisor to join our team in Bangalore & Noida About NTT DATA NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at NTT DATA endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click . If you'd like more information on your EEO rights under the law, please click . For Pay Transparency information, please click.

Proposed Grade B2 Experience Level 3-8 Years Desktop/Server support, System Administration 2 + years of experience in Nexthin CBR- 100K Role & Responsibilities Describe the Challenges, Key Result Areas, Decisions he can make, Team Size, Future growth in our organization. Give the Project/Account Description, wherever possible, else describe the activities scheduled in the Project/Account. Mandatorily specify the domain/technology areas the candidate will work on.] Role: KEY RESULT AREAS (Activities scheduled in the project) Proactively analyse the Nexthink environment for the issues/impediments Create a Case Study for the client presentation and Implementation later Ability to maintain the action tracker of the issues and provide an update to the internal management and with the customer Ability to create a category, investigation and perform Remote Actions using Nexthink Ability to review HLD, LLD, SOW, SOP, Process documents, KB articles, RACI Metric and KT Checklist Create SOPs and KB articles Coordinate with Network team, AD team, SCCM team, Datacenter Team and Wintel teams for addressing Project dependencies Create scripts in powershell for Nexthink Act modules (Optional). Review Nexthink Engineering/Deployment project plan and progress Required Candidate Profile (Job Requirements/Descriptions) [Mandatory to specify what Domains/technology areas/skills/projects the candidate should have worked on. What Knowledge of job, Market/Industry knowledge he must possess. Specify the required skill levels he must possess w.r.t Communication, Team Management, Business Development. Etc. Describe in detail what his current role should have been in his current organization. ] Profile: Strong Knowledge of Nexthink Finder, Portal and the mode of Nexthink deployment (Hybrid On Premise or Cloud -SaaS) Strong knowledge in Win 7 / Win 8 / windows 10 Operating System Good Knowledge of Desktop Support operations on L1 and L3 levels and incident management, Problem Management & Change Management Basic Knowledge of Intune and SCCM deployment Ability to read logs Good Customer orientation and coordination skills Good knowledge in deployment tools viz. SCCM, MDT, Altiris etc. Basic knowledge of Active Directory and Windows Servers Basic understanding of networking concepts Good Working knowledge in PowerShell scripting Strong communication & presentation skills Certifications: 1. Windows 7 and / or Windows 8 / windows 10 Certified 2. Nexthink IT Support Module Certification Mandatory 3. Nexthink IT Admin Module Certification - Mandatory Education: 1. B.Sc, B.Tech or any Graduate with relevant experience Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Deliver / No. / Performance Parameter / Measure - 1. Operations of the tower - SLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management. 2. New projects - Timely delivery Avoid unauthorised changes No formal escalations Mandatory Skills: UxM - NexThink. Experience: 5-8 Years.

Years of experience: 7-10 years Job Location:Pune Required Skills: Experience in configuring new instance and administering the same. Analyse the reported data and identify the potential ways to improve the device performance. Able to troubleshoot the issue with data reported. Knowledge in writing NQL queries. Create analytical reports as per customer need. Experience in integration with other tools like SNOW, external Database. Proficiency in creating custom dashboards, investigation, alerts, and monitor. Proficiency in using the OOB remote action and creating custom remote actions. Understanding of IT Infrastructure Operations Show more Show less

Desired Competencies (Technical/Behavioral Competency) Hiring Location - Chennai Exp Range - 4-8 yrs Must-Have • Serving as the first point of contact for customers seeking technical assistance over the Phone & Self-Service tickets / Chat • Willing to work in night shifts over prolonged period • Excellent written & spoken communication skills • Demonstrate effective soft skills, active listening skills and ability to empathize with customer’s situation • Effectively manage length of calls, handle time, and after call work • Walk the customer through the problem-solving process • Determining the best solution based on the issue and details provided by customers • Provide accurate information on IT products or services • Good troubleshooting skills involving: O Assisting users with password resets and account unlock for reported incidents and requests. • Performing remote troubleshooting through diagnostic techniques and pertinent questions • System boot issues and Microsoft Office related issues O Provide connectivity support for home users including network broadband, Virtual Technologies, and VPN o Providing support on technologies such as MFA, SCCM o Providing smartphone assistance for in home connectivity o Providing Apple, Android device support over the phone o Using specific tools to diagnose issues, make recommendations for resolution o Placing corporate phone orders through authorized vendor portals o Supporting hardware collection of terminated employees o Providing support through the technologies such as Nexthink, Controlup and App Volume Manager o Providing support to MacOs devices. O Good working knowledge and experience in Active Directory (Add/Remove & Edit Users), Office 365, Jamf. O Printer configuration and troubleshooting o Creating and updating the Knowledge base articles for the infrastructure support. Show more Show less

Active Directory Nutanix Nexthink

Company Description Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,200 customers to provide better digital experiences to more than 15 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide. Job Description Inside the Nexthink Engineering department, the team you will be joining participates in building what we call the Collectors: the endpoint agents that run on the system of the millions of employees mentioned above. In a nutshell, Collectors extract meaningful information about what's going on the OS, interpret it and feed it to our amazing data analytics systems. They also help to remediate detected issues and improve users experience of using their devices. Collectors are the complex and critical part of the Nexthink product. They require the highest level of reliability and performance on each of the platforms our Collectors currently runing: Windows, macOS and Linux. Challenge #1: create comprehensive and reliable solutions Challenge #2: do it for several platforms, using all the best from each platform Challenge #3: still, keep solutions cross-platform where possible Our engineers are excited to take on broad non-conventional problems and are able to narrow them down to a relevant shape and function. They constantly come up with ideas to improve our product, they prototype them, then see them through in production and measure their impact. All of this with the very high standards of quality, performance and security that are part of our DNA. Qualifications At least 7-10 years of experience in software development. Very good demonstrable understanding of operating systems internals. Experience in software development on Windows and/or macOS platform close to OS level. You are fluent in C++, preferably up to date with the latest iterations of the standard. Proven experience of leading or being important individual contributor for one or more significant projects. Consistently write concise and very well tested code. You can navigate and debug a complex code using the tools available and you have very strong attention to details. You can do OS-level research. Experience in kernel-mode software development is an advantage. Experience in multi-platform/cross-platform development, especially on Windows and macOS platforms, is an advantage as well. You enjoy working in a dynamic environment and you are result oriented. You are the problems solver and like challenging tasks. You communicate clearly and concisely in English. Additional Information We are the pioneers and trailblazers of a global IT Market Category (DEX) that is shaping the future of how the world works, giving our customers’ IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges, create ever more productive workplaces, and deliver happy, satisfied employees in the digital workplace. With over 1000 employees across 5 continents, Nexthink operates as One Team, connecting, collaborating and innovating to continuously grow. We call our employees ‘Nexthinkers’ and our commitment to diversity, inclusion, and equity is second to none. We currently have over 75 nationalities working with us, from all cultures and backgrounds, speaking many different languages. If you are looking for a change and like a nice atmosphere, lots of challenges, and having fun while working, this is a great opportunity for you! Check what we offer: 💼 Permanent Contract and a competitive compensation package (including stock options). 🏡 Hybrid work model balancing office and remote work, with a structured approach for new hires to foster connections and onboarding. 🏖️ Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 22 days of holidays we offer) plus 3 company-paid volunteer days. 🍉 Fresh fruit, cookies, and soft drinks as well. 🤝 Regular company and team events like Voluntary Days, Pizza talks, Team Building activities, hosting Meetups at the office and more! 📣 Bonuses for referring successful hires after three months of continuous employment. Please note that not all the benefits listed above are available for temporary, contract, and internship roles. To ensure you have the most up-to-date information, we recommend checking with your Recruitment Partner. Show more Show less

Company Overview GiGa-Ops Global Solutions is a forward-thinking technology company focused on delivering innovative solutions that drive efficiency and enhance user experience. Our mission is to empower businesses with cutting-edge technology and data-driven insights. We value collaboration, integrity, and continuous improvement in our pursuit of excellence. At GiGa-Ops, we foster a vibrant work culture where teamwork and creativity are encouraged, allowing us to push boundaries and achieve exceptional results. Position: Nexthink Specialist We are looking for a skilled Nexthink Specialist to join our team on-site in India. The ideal candidate will play a critical role in optimizing user experience and performance through data-driven insights provided by Nexthink. If you have a passion for technology and a proactive approach to problem-solving, we want to hear from you! Role Responsibilities Implement and manage the Nexthink platform to monitor user experience. Analyze data to identify trends and areas for improvement. Prepare detailed reports on user satisfaction and system performance. Collaborate with IT and other departments to resolve user issues. Educate teams on Nexthink capabilities and best practices. Perform troubleshooting for any Nexthink-related issues. Monitor application performance and user behavior. Provide insights to improve IT service delivery. Engage with stakeholders to understand their requirements. Facilitate training sessions for users on Nexthink tools. Maintain technical documentation related to Nexthink processes. Contribute to IT projects aimed at enhancing user experience. Ensure compliance with data protection regulations during data handling. Identify opportunities for process automation using Nexthink. Regularly review and optimize Nexthink configurations for performance. Qualifications Bachelor's degree in IT, Computer Science, or related field. Proven 6+ experience with Nexthink or similar monitoring tools. Strong analytical and problem-solving skills. Excellent verbal and written communication skills. Experience in performance monitoring and user experience analytics. Understanding of IT infrastructure and operations. Proficiency in data analysis and reporting tools. Cisco, Microsoft, or relevant IT certifications are a plus. Strong attention to detail and accuracy. Ability to manage multiple priorities and projects concurrently. Proficient in creating technical documentation. Experience in project management methodologies. Ability to work both independently and as part of a team. Strong customer service orientation. Familiarity with troubleshooting software and hardware issues. Willingness to continuously learn and adapt in a fast-paced environment. Skills: troubleshooting,nexthink,technology,skills,reporting tools,data analysis,user experience,performance monitoring,project management,data,user experience analytics,customer service,technical documentation,communication,ops,it Show more Show less

Company Overview GiGa-Ops Global Solutions is a forward-thinking technology company focused on delivering innovative solutions that drive efficiency and enhance user experience. Our mission is to empower businesses with cutting-edge technology and data-driven insights. We value collaboration, integrity, and continuous improvement in our pursuit of excellence. At GiGa-Ops, we foster a vibrant work culture where teamwork and creativity are encouraged, allowing us to push boundaries and achieve exceptional results. Position: Nexthink Specialist We are looking for a skilled Nexthink Specialist to join our team on-site in India. The ideal candidate will play a critical role in optimizing user experience and performance through data-driven insights provided by Nexthink. If you have a passion for technology and a proactive approach to problem-solving, we want to hear from you! Role Responsibilities Implement and manage the Nexthink platform to monitor user experience. Analyze data to identify trends and areas for improvement. Prepare detailed reports on user satisfaction and system performance. Collaborate with IT and other departments to resolve user issues. Educate teams on Nexthink capabilities and best practices. Perform troubleshooting for any Nexthink-related issues. Monitor application performance and user behavior. Provide insights to improve IT service delivery. Engage with stakeholders to understand their requirements. Facilitate training sessions for users on Nexthink tools. Maintain technical documentation related to Nexthink processes. Contribute to IT projects aimed at enhancing user experience. Ensure compliance with data protection regulations during data handling. Identify opportunities for process automation using Nexthink. Regularly review and optimize Nexthink configurations for performance. Qualifications Bachelor's degree in IT, Computer Science, or related field. Proven 6+ experience with Nexthink or similar monitoring tools. Strong analytical and problem-solving skills. Excellent verbal and written communication skills. Experience in performance monitoring and user experience analytics. Understanding of IT infrastructure and operations. Proficiency in data analysis and reporting tools. Cisco, Microsoft, or relevant IT certifications are a plus. Strong attention to detail and accuracy. Ability to manage multiple priorities and projects concurrently. Proficient in creating technical documentation. Experience in project management methodologies. Ability to work both independently and as part of a team. Strong customer service orientation. Familiarity with troubleshooting software and hardware issues. Willingness to continuously learn and adapt in a fast-paced environment. Skills: troubleshooting,nexthink,technology,skills,reporting tools,data analysis,user experience,performance monitoring,project management,data,user experience analytics,customer service,technical documentation,communication,ops,it Show more Show less

Company Overview GiGa-Ops Global Solutions is a forward-thinking technology company focused on delivering innovative solutions that drive efficiency and enhance user experience. Our mission is to empower businesses with cutting-edge technology and data-driven insights. We value collaboration, integrity, and continuous improvement in our pursuit of excellence. At GiGa-Ops, we foster a vibrant work culture where teamwork and creativity are encouraged, allowing us to push boundaries and achieve exceptional results. Position: Nexthink Specialist We are looking for a skilled Nexthink Specialist to join our team on-site in India. The ideal candidate will play a critical role in optimizing user experience and performance through data-driven insights provided by Nexthink. If you have a passion for technology and a proactive approach to problem-solving, we want to hear from you! Role Responsibilities Implement and manage the Nexthink platform to monitor user experience. Analyze data to identify trends and areas for improvement. Prepare detailed reports on user satisfaction and system performance. Collaborate with IT and other departments to resolve user issues. Educate teams on Nexthink capabilities and best practices. Perform troubleshooting for any Nexthink-related issues. Monitor application performance and user behavior. Provide insights to improve IT service delivery. Engage with stakeholders to understand their requirements. Facilitate training sessions for users on Nexthink tools. Maintain technical documentation related to Nexthink processes. Contribute to IT projects aimed at enhancing user experience. Ensure compliance with data protection regulations during data handling. Identify opportunities for process automation using Nexthink. Regularly review and optimize Nexthink configurations for performance. Qualifications Bachelor's degree in IT, Computer Science, or related field. Proven 6+ experience with Nexthink or similar monitoring tools. Strong analytical and problem-solving skills. Excellent verbal and written communication skills. Experience in performance monitoring and user experience analytics. Understanding of IT infrastructure and operations. Proficiency in data analysis and reporting tools. Cisco, Microsoft, or relevant IT certifications are a plus. Strong attention to detail and accuracy. Ability to manage multiple priorities and projects concurrently. Proficient in creating technical documentation. Experience in project management methodologies. Ability to work both independently and as part of a team. Strong customer service orientation. Familiarity with troubleshooting software and hardware issues. Willingness to continuously learn and adapt in a fast-paced environment. Skills: troubleshooting,nexthink,technology,skills,reporting tools,data analysis,user experience,performance monitoring,project management,data,user experience analytics,customer service,technical documentation,communication,ops,it Show more Show less

Company Description Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,200 customers to provide better digital experiences to more than 15 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide. Job Description We are looking for an enthusiastic Software Engineer to develop our in-memory time series database that is at the core of our technology stack. The position entails a high level of responsibility within the R&D team. Your contribution will significantly impact the satisfaction of hundreds of our customers. You are highly motivated and result-driven. You can work as part of a team, constantly learning and enhancing your skills, and are open to feedback. You like being accountable and have a high sense of product ownership. Your main duty will be developing new, exciting features for our time series database, which has to compute complex queries over the data collected from a hundred thousand endpoints over a months-long period in a matter of seconds. Many algorithms and optimizations still need improvement, so you can expect to work in a constantly challenging environment. We take the quality of our solution very seriously; therefore, the candidate should expect to write many units, functional, and performance tests. The component's core functionality is implemented in C++, and we use the most recent version of the C++ standard. Most of the functional testing is done in Python, so you will need to use Python daily. Responsibilities: Design, implement, and improve complex algorithms and functionality for our time-series database Ensure high quality of the product by writing unit, functional, and performance tests Perform code reviews Help QA teammates in their day-to-day jobs to solve the issues raised by our dear Level 3 support Participate in the product release delivery process Participate in agile activities (e.g., standups, sprint planning, grooming) Seniority level: Mid-Senior Level Function: Engineering Qualifications Mid to Senior profiles with experience in C++ development with minimum 5+ years of experience in the industry. Experience with Templates and STL Lambda - Functional programming in C++ Threading and UNIX signals Experience Debugging skills Understanding of most common data structures and algorithms High motivation for designing new algorithms and data structures Understanding of how to write performant and maintainable code Good understanding of the multi-threaded environment Excellent communication and teamwork skills Educational Qualification: B.E/B.Tech Would be a plus: Experience with Jenkins - CI/CD pipeline Git and Docker exposure. BOOST Libraries Idiomatic Python skills Excellent knowledge of programming in GNU/Linux environment Network Protocol knowledge: TCP, UDP, ZMQ, gRCP C++17 knowledge Additional Information We are the pioneers and trailblazers of a global IT Market Category (DEX) that is shaping the future of how the world works, giving our customers’ IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges, create ever more productive workplaces, and deliver happy, satisfied employees in the digital workplace. With over 1000 employees across 5 continents, Nexthink operates as One Team, connecting, collaborating and innovating to continuously grow. We call our employees ‘Nexthinkers’ and our commitment to diversity, inclusion, and equity is second to none. We currently have over 75 nationalities working with us, from all cultures and backgrounds, speaking many different languages. If you are looking for a change and like a nice atmosphere, lots of challenges, and having fun while working, this is a great opportunity for you! Check what we offer: 💼 Permanent Contract and a competitive compensation package (Stock Options also included). 🩺 Health insurance through our partnership with ACKO, including OPD coverage for dental, vision, health check-ups, consultations, and pharmacy expenses. 🏡 Hybrid work model balancing office and remote work, with a structured approach for new hires to foster connections and onboarding. 🏖️ Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 22 days of holidays we offer). Plus, company-paid bank holidays (12), sick days (10-30), bereavement leave (5), and 3 days per year for volunteering. 📚 Free access to professional training platforms to explore your interests and enhance your skills. 🛡️ Stay covered against accidents, bodily injuries, and disabilities with our personal accident insurance policy, providing assurance with coverage up to three times your annual CTC. 🍼 New mothers are entitled to up to 26 weeks of maternity leave, with the flexibility to use up to 8 weeks before the expected delivery and the remaining 18 weeks after. Birth fathers can take 4 weeks of paternity leave, while adoptive parents are eligible for 26 weeks of leave for mothers and 4 weeks for fathers. 💰 Under the Payment of Gratuity Act, receive gratuity at the rate of 15 days of basic pay for every completed year of service, provided you've been employed by the company for a minimum of 5 years. Gratuity is payable at retirement or resignation based on your last drawn basic pay. 📣 Bonuses for referring successful hires after three months of continuous employment. Please note that not all the benefits listed above are available for temporary, contract, and internship roles. To ensure you have the most up-to-date information, we recommend checking with your Recruitment Partner. Show more Show less

BAUER Aktiengesellschaft is the holding company of the BAUER Group and provides central administration and services within the Group. IT-Support Engineer (m/f/x) Job ID: req1981 For our subsidiary BAUER Corporate Services Private Limited in Mumbai, India we are searching for a new IT team member as IT-Support Engineer (m/f/x). Your Tasks Take ownership of 2nd and 3rd level front-end support for various software applications and client systems, ensuring efficient and solution-oriented troubleshooting Utilize tools such as Nexthink and Microsoft Intune (optional) to manage client environments and proactively resolve technical issues Provide remote support to ensure minimal disruption and optimal service quality for end users Collaborate within the team to solve complex technical challenges and maintain clear, structured documentation Communicate professionally with internal stakeholders and deliver excellent customer service in every interaction Your Profile Education in Information Technology or equivalent working experience over 5 years Strong proficiency in Windows Server 2016/2019/2022 and operating system internals, with solid experience in Group Policy implementation and troubleshooting Solid experience in Installation, Configuration, Migration, and Management of Active Directory, including Trust relationships, Replication troubleshooting, Performance issues, FSMO roles, and Restoration Strong expertise in managing DNS, DHCP, and DFS Infrastructure, with proficiency in PowerShell scripting for Active Directory management Validated expertise in VMware ESXi & vSphere with hands-on experience in overall storage configuration, including LUN provisioning, Storage Group management, optimization, masking, and zoning Ability to communicate fluently in English, both speaking and writing We Offer You Attractive remuneration package Medical Insurance Gratuity Payment for long service Annual Paid Leave – 30 days Festival Leave – 12 days Your Contact Person Marco Fischer, +49 (8252)97-3546 The BAUER Group is a leading provider of services, equipment and products for ground and groundwater and generates total Group revenues of EUR 1.7 billion with around 12,000 employees. The Group's business activities are divided into three future-oriented segments: Construction, Equipment and Resources. Show more Show less

Role - Nexthink Administrator Years of Experience - 7 to 10 years Location - Pune Nexthink Experience in configuring new instance and administering the same. Analyse the reported data and identify the potential ways to improve the device performance. Able to troubleshoot the issue with data reported. Knowledge in writing NQL queries. Create analytical reports as per customer need. Experience in integration with other tools like SNOW, external Database. Proficiency in creating custom dashboards, investigation, alerts, and monitor. Proficiency in using the OOB remote action and creating custom remote actions. Understanding of IT Infrastructure Operations Good knowledge in Powershell Configuration and Administration of the Nexthink platform. Review the current infrastructure to identify potential quality improvements Document the activities if not documented. Show more Show less

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description Role Purpose The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction ͏ Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner ͏ Deliver No Performance Parameter Measure 1. 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails ͏ ͏ Mandatory Skills: UxM - NexThink. Experience: 3-5 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Hiring for Nexthink Expert. Experience: 5+yrs Role: Nexthink Expert Location- Pune/Remote Job Type- Permanent Experience & Skills Required: 5+ years managing Digital End User Infrastructure, Systems, and Virtual Infrastructure in large production environments. Expertise in Nexthink—advanced monitoring, designing, implementation, patching, troubleshooting, and customization. Proven experience integrating Nexthink with platforms like ServiceNow, SolarWinds, Dynatrace, Azure, AWS, VMWare, and more. Strong skills in Windows PowerShell scripting, dynamic application design, and infrastructure monitoring. Comprehensive experience with End User Computing, Client Devices, Enterprise Systems, Databases, and cloud platforms (Azure, AWS). Experience in Nexthink HA/DR implementation and administration. Good knowledge of Digital & Cybersecurity service management processes. Certifications: ✅ Nexthink Professional Certification Those are interested share your cv on sujata.gore@aceiserv.com Job Type: Full-time Schedule: Day shift Monday to Friday Work Location: In person

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description Role Purpose The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction ͏ Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner ͏ Deliver No Performance Parameter Measure 1. 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails ͏ ͏ Mandatory Skills: UxM - NexThink. Experience: 3-5 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.