Nexthink Architect

Job Summary:

Nexthink Architect

Key Responsibilities:

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  Lead the architectural design and end-to-end implementation of Nexthink platform across the enterprise.



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  Define best practices for Nexthink deployment, configuration, and integration with ITSM and monitoring tools.



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  Develop and maintain dashboards, campaigns, remote actions, and investigation queries to improve digital employee experience.



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  Collaborate with IT service desk, endpoint management, and infrastructure teams to drive proactive issue resolution using Nexthink insights.



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  Customize Nexthink content (e.g., metrics, services, remote actions) to meet specific organizational needs.



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  Provide governance and technical guidance on Nexthink upgrades, expansions, and security posture.



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  Work closely with stakeholders to translate business needs into technical requirements within the Nexthink platform.



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  Conduct training sessions and knowledge transfer to internal teams.



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  Ensure compliance with enterprise policies, data privacy, and security standards.

Required Skills and Qualifications:

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  Proven experience as a Nexthink Architect or Senior Nexthink Engineer.



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  Deep knowledge of Nexthink architecture, collector deployment, content creation (investigations, campaigns, remote actions).



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  Strong scripting skills (PowerShell, Python) for remote actions and automation.



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  Experience integrating Nexthink with platforms like ServiceNow, SCCM, Intune, Splunk, etc.



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  Understanding of enterprise endpoint architecture (Windows/Mac), IT operations, and monitoring best practices.



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  Knowledge of ITIL processes and service management frameworks.



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  Excellent communication and stakeholder management skills.



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  Nexthink certifications (e.g., Nexthink Professional or Advanced) are a strong plus.

Preferred Qualifications:

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  Experience in large-scale deployments (10,000+ endpoints).



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  Prior experience with user experience or digital workplace transformation projects.



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  Familiarity with Agile/Scrum methodologies.