Posted:1 month ago|
Platform:
Remote
Full Time
Job Title: Zoom Contact Center Implementation Specialist Location: "Remote" Job Type: Contract Experience: 3–7 years Job Summary: We are seeking a skilled and experienced Zoom Contact Center Implementation Specialist to lead and support the end-to-end implementation of Zoom Contact Center solutions. The ideal candidate will have hands-on experience with Zoom's CCaaS platform, including configuration, integration, testing, deployment, and user training. This role requires strong technical expertise, project management skills, and a deep understanding of customer service workflows and technologies. Key Responsibilities: Lead the end-to-end implementation of Zoom Contact Center solutions, including system configuration, call flow design, and IVR setup. Collaborate with cross-functional teams (IT, Customer Support, Operations) to define business requirements and implement solutions. Integrate Zoom Contact Center with CRM platforms, ticketing systems, and third-party applications as needed. Manage testing, troubleshooting, and validation of features and integrations prior to go-live. Show more Show less
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