Mydbops - IT Security Operation Engineer - Incident/Change Management

Job Description

Key Responsibilities Security Infrastructure Monitoring & Management : Configure, monitor, and troubleshoot NGFW Firewalls, firewall management servers, remote VPN, IPsec and GRE VPNs, DNS security, cloud proxies, EDR/AV systems, and other security solutions. Perform regular health checks of supported security solutions and ensure optimal performance. Incident & Service Management Monitor and update the Service Desk tool (RFC/SR/IM) and promptly respond to email queries. Participate in and support incident resolution calls. Raise cases with OEMs for escalated or complex support issues. Documentation & Reporting Maintain and update Standard Operating Procedures (SOPs), device inventory (CMDB), and network diagrams. Take regular backups of all security-related solutions and configurations. Requirements 4 to 5 years of hands-on experience in IT Security Operations / Administration. Strong technical knowledge and experience with firewalls, VPNs, cloud security, EDR/AV, and DNS security. Familiarity with service management tools and incident/change request processes. Strong analytical and troubleshooting skills. Excellent communication skills and ability to work under pressure. Ability to coordinate with OEMs and internal stakeholders effectively (ref:hirist.tech) Show more Show less