67 Mortgage Servicing Jobs

Job Summary We are seeking a dedicated professional for the role of TL-Performing Servicing with 6 to 8 years of experience. The ideal candidate will have expertise in MS Excel and a background in mortgage-related domains such as foreclosure claim file servicing and escrow administration. This role requires working from the office during night shifts with no travel obligations. Responsibilities The Team Leaders objective is to actively lead and motivate a team in accordance with laid down procedures to achieve and maintain requisite standards of quality and productivity. He she will report to the Team Manager Delivery Manager Operations who will be the first point of contact for any issues questions or concerns. Key Result Areas KRAs Leadership The Team Leader is expected to actively lead and motivate the team for whom he she is the primary point of contact. The Team Leader is expected to be close to the team and be aware of issues including potential issues within the team and appropriately resolve escalate the same. The Team Leader should be aware of the strengths and weaknesses of his her team members and provide them with appropriate guidance and direction. The Team Leader is expected to actively promote the company ethos and create and maintain an environment which encourages retention. The Team Leader is expected to identify and implement feasible solutions to issues which could lead to attrition. Operations Experience of working in US Mortgage Escrow experience Understand escrow lines or products Knowledge of core logic lareta proctor or assurant activities Understood Tax amount reporting pre boarding loans comprehension of HUD and Initial escrow statement working in Escrow set up Analysis and Cancellations. Knowledge of mobile homes good to have Mortgage Insurance cancellations Hazard Insurance Must have knowledge on loss drafts flood zones hazard claim filing etc The Team Leader is expected to ensure that all team members meet or exceed the productivity and quality targets and recommend corrective action necessary for underperformers. The Team Leader is expected to ensure smooth operations on a daily basis by ensuring all service level agreements are met in terms of quality productivity and turnaround time by active interaction with the business area. The Team Leader is expected to take ownership of identification and resolution of daily operational admin and technical issues. The Team Leader should ensure timely and accurate submission of all reports sought by the management or by the business area and ensure high levels of internal and external customer service. The Team Leader is expected to periodically review and suggest possible revision of the quality and productivity targets based on the teams performance in order to improve overall process efficiency and deliver excellent customer service. The Team Leader is expected to Initiate Training and Updates to the team members The Team Leader is expected to keep the Manager appraised of members needs staffing issues technical and performance issues The Team Leader is expected to interact with the BA in order to be transparent on the business front Teamwork The Team Leader is expected to create and maintain an environment that fosters teamwork in which each member is an eager contributor. The Team Leader is expected each team member is a functional unit of a very cohesive team and share a close bond with their peers. The Team Leader is expected to actively participate and encourage participation in team events. Continuous Improvement The Team Leader is expected to constantly improve upon current performances and raise the bar of expectations and standards. The Team Leader is also expected to contribute ideas suggestions which improve the process efficiency or enhance the way we work. The Team Leader should constantly strive to invite suggestions from the team and implement them if found feasible. Appraisals The Team Leader is expected to conduct and document appraisal reviews of the team members on at least a monthly basis. The Team Leader should give feedback to individual team members in a manner not offensive to the team member focusing on the performance rather than the personality of the individual in an unbiased and unprejudiced way. The Team Leader should be objective and specific while delivering feedback and avoid being general. The Team Leader is expected to be open and receptive to feedback. Qualification Graduate 6 plus years of experience in U.S Mortgage Servicing Default Servicing Escrow Good understanding of U.S. Mortgage Banking Loan Servicing cycle Minimum of two years in the team handling role Skill Sets Good interpersonal skills Prioritizing and Time Management Planning and Organizing Skills Good Knowledge of MS office Flexibility to work in different shifts Acceptability by the team Good written and verbal communication US Mortgage Industry knowledge Certifications Required Microsoft Office Specialist: Excel Certification

Job Description Job Title : SME/SPE Reporting to : Team Manager/Team leader, Operations Objectives The SMEs objective is to actively assist a team in accordance with laid down procedures to achieve and maintain requisite standards of quality and productivity. He / she will report to the Team leader/Team Manager, Operations, who will be the first point of contact for any issues, questions, or concerns. Key Result Areas (KRAs) Operations: SME needs to be an expert in US Mortgage Loss Mitigation process (End to End) especially in Loan Document Intake, Trial Payment Plan Monitoring, Mod Fulfilment and identifying all kinds of Loss Mitigation documents. 4+ years experience working with US Mortgage Loss Mitigation in a servicing/collections environment. 1+ years of experience working with Fannie Mae, Freddie Mac, and Government guidelines required. The SME is responsible for maintaining constant Loss Mitigation end to end process knowledge in the team. Maintaining and documenting all process and investor updates received from the business area. Will be a part of clients calls as required and will be responsible to update the teams alongside the Supervisors. Regular cascading / providing training/ refreshers sessions on updates latest updates received from business and investors to all team members. Conduct the regular knowledge checks with the teams. Actively involved in suggesting and driving process improvements. Should have multi-tasking skills as a Trainer / QC / Processor and conduct refresher trainings / handle Quality sessions as per process requirement. Monitor and coach underperformers to improve their quality and efficiency. Be a part of the regular production and produce agreed numbers. Address and ensure resolution on all process related queries of the team members. Qualification: Graduate any discipline. 4 - 5 years of experience in BPO, US Mortgage/ Data Processing background. Minimum of 2 years in the Sr. Loss Mitigation/ Default Servicing / escrow Skill Sets Experience in Loss Mitigation, foreclosure, bankruptcy, and mortgage servicing life cycle. Should have knowledge of banking industry rules and regulations, and government regulations regarding Loss Mitigation/ Default Servicing / escrow The ability to multitask and follow mortgage-servicing guidelines accurately is imperative. Need to be well-versed with US Regulatory and investor guidelines. Good interpersonal skills Good written and verbal Communication skills Analytical and good judging skills Ability to grasp and learn quickly. Ability to coach Self-motivated MS Office Knowledge Ability to plan. Should be able to prioritize the daily work. Flexibility to work in different shifts. Open to work in night shifts If interested, please share your resume to priyadarshini.narayanan@cognizant.com

As a Mortgage Origination & Servicing Analyst/Sr Analyst/Team Lead, you will play a crucial role in ensuring the smooth processing of UK/US mortgage applications. Your responsibilities will include reviewing residential and buy-to-let mortgage applications, validating various documents such as income proofs, ID/address, credit reports, and Companies House records. Your keen eye for detail will be essential in ensuring compliance with UK mortgage regulations, AML, and fraud checks. Handling high volumes of applications within specified SLAs and KPIs will be a key part of your daily tasks. Collaboration with onshore teams for complex cases or escalations will also be necessary. Utilizing tools like Quest, Lender Hub, and KAMA will aid you in your day-to-day activities. Supporting origination, servicing, and quality audits from end-to-end will further contribute to the efficiency of the mortgage processing workflow. To excel in this role, you are expected to have at least 2-10 years of experience in Mortgage Origination/Servicing in the UK or US market. Quality check experience is a mandatory requirement, while exposure to Lean/Six Sigma methodologies is preferred. Strong English communication skills, both written and verbal, are essential. A typing speed of 45+ words per minute is desired. Deep knowledge of AML, CDD, and Risk Checks will be beneficial in performing your duties effectively. Being proactive, detail-oriented, and flexible with shifts are qualities that will help you succeed in this position. If you possess the required skills and experience, we encourage you to apply by sending your CV to the provided email address or by directly messaging the recruiter. Immediate joiners or candidates with short notice periods are preferred. Join us in our mission to not just close houses but also close deals successfully.,

We are looking for a highly skilled and experienced Customer Service Officer to join our team at Equitas Small Finance Bank in the BFSI industry. The ideal candidate will have 2 years of experience in customer service, preferably in retail banking or mortgage operations. Roles and Responsibility Manage customer relationships and provide excellent customer service. Handle customer inquiries and resolve issues professionally. Work closely with the operations team to ensure seamless execution of customer transactions. Maintain accurate records of customer interactions and transactions. Collaborate with internal teams to improve overall customer satisfaction. Identify opportunities to upsell and cross-sell products and services to customers. Job Requirements Minimum 2 years of experience in customer service, preferably in retail banking or mortgage operations. Strong knowledge of inclusive banking principles and practices. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and manage multiple tasks simultaneously. Strong problem-solving and analytical skills. Experience working with SBL mortgages and other financial products is an added advantage.

SUMMARY Job Title:SPE/SME/TL- (Loss Mitigation and Escrow) Location: Hyderabad Experience: 1.5 - 8 Years Shift: US Shifts Work From Office Notice Period: 30 to 45 days Job Summary: We are seeking Loss Mitigation and Escrow Professionals with in-depth knowledge of loss mitigation and escrow operations within the US mortgage domain. The ideal candidate will have experience in managing teams, driving performance, and ensuring process compliance. Roles and Responsibilities: Lead and supervise a team of mortgage professionals handling escrow and loss mitigation processes. Monitor daily operations, ensure workload distribution, and track individual performance. Manage client communications and handle process escalations. Conduct regular coaching sessions and performance appraisals. Ensure compliance with investor guidelines and US mortgage regulations. Analyze reports and implement process improvements to enhance quality and efficiency. Collaborate with cross-functional teams and support business continuity plans. Requirements: Minimum 1.5+ years of experience in US mortgage Strong understanding of escrow servicing and loss mitigation processes. Proven ability to lead, mentor, and manage team performance. Excellent communication and stakeholder management skills. Experience in working with clients from the US mortgage servicing domain. Comfortable with night shift operations and work-from-office requirement.

Job Title: US Mortgage Servicing Loss Mitigation / Bankruptcy / Foreclosure Location: Bangalore (Work from Office) Shift: US Shifts (Night Shifts) Salary: Up to 4.5 LPA Working Days: Monday to Friday (Saturday & Sunday fixed off) Joining: Immediate Joiners Only Key Responsibilities: Loss Mitigation: Review and process loss mitigation applications in accordance with investor/insurer guidelines. Evaluate borrower eligibility for various assistance programs (loan modifications, forbearance, repayment plans, etc.). Communicate and coordinate with internal departments for file progression and resolution. Bankruptcy: Monitor and process borrower bankruptcy cases (Chapters 7, 11, and 13). Ensure compliance with legal timelines, court orders, and investor guidelines. Work closely with legal teams and bankruptcy attorneys to ensure accurate updates and filings. Foreclosure: Track and process loans in various stages of foreclosure. Coordinate with attorneys, vendors, and internal teams for timely completion of milestones. Ensure all documentation and reporting requirements are met within SLA. Requirements: Minimum 13 years of experience in US mortgage servicing (preferably in Loss Mitigation, Bankruptcy, or Foreclosure). Strong understanding of US mortgage lifecycle and investor/insurer guidelines (FHA, VA, Fannie Mae, Freddie Mac). Excellent verbal and written communication skills. Attention to detail and ability to manage time effectively. Comfortable working in night shifts (US time zones). Perks & Benefits: Fixed weekend offs (Saturday & Sunday) Competitive salary up to 4.5 LPA Exposure to the US mortgage domain Work from office modern infrastructure Note: Only immediate joiners will be considered for this role. Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.

The Tax Calling Associate plays a critical role in supporting mortgage servicing and origination by obtaining accurate property tax information from government agencies and county tax authorities across the United States. This position involves direct phone and online communication with tax offices, researching tax assessment and payment details, and analyzing how taxes are calculated for residential and commercial properties. Key Responsibilities: Contact county tax offices, municipal agencies, and local authorities to obtain property tax information via phone, email, or online portals. Request, verify, and document property tax amounts, due dates, delinquency statuses, and payment histories. Research and interpret various tax calculation methods, including millage rates, assessed values, exemptions, and special assessments. Record and update tax data accurately in internal systems for use in mortgage servicing, escrow analysis, or loan origination. Coordinate with internal departments such as Escrow, Loan Servicing, and Title to ensure timely procurement and verification of tax data. Identify and escalate issues such as discrepancies in tax records or inaccessible tax offices. Maintain a high level of compliance with state and federal regulations regarding tax information handling. Manage multiple tax inquiries simultaneously while maintaining accuracy and timeliness. Stay informed about changing tax regulations, deadlines, and procedures across various U.S. jurisdictions. Qualifications: bachelors degree preferred. Experience in mortgage, real estate, tax research, or related fields is a plus. Strong verbal and written communication skills, especially phone etiquette. Proficiency in Microsoft Office (Excel, Word) and tax software platforms. Ability to work independently and meet strict deadlines. Detail-oriented with strong analytical and problem-solving skills. Familiarity with U.S. property tax systems, terminology, and documentation.

Job Title - Team Leader / Assistant Manager - Mortgage Servicing - Bangalore/Mumbai Candidate Expectations & Responsibilities: 8-14 Years Work Experience in mortgage servicing, banking or financial services is preferred Providing Customer Service through daily interactions to create a relationship of mutual trust and confidence with customers. Understanding the customers circumstances and matching appropriate solutions through sound knowledge of practices, policies and procedures. Addressing and resolving customer concerns, inquiries, issues, or complaints which have been escalated by the team Understanding of the different process requirements and ensure the team delivers as per below: Preparing correspondence including payoff letters in a manner that reflects Bank policies and guidelines while protecting integrity of the customer Lead a team of 10 to 20 team members Maintain monthly reports to track and monitor production, Quality, efficiency. Periodic Inflow Tracking and Quality monitoring Maintaining Daily, Weekly, Monthly reports Customer focused and Excellent Team Player Strong Interpersonal skills Maintaining Daily, Weekly, monthly reports Be well versed with risk assessment and audit documentation Maintain quality and production standards as defined by business. Perform other job-related duties and special projects as required. Flexible with night shifts Contact Person - Saravanan P Email - saravanan@gojobs.biz

A RP Sanjiv Goenka Group company. Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term partners to 100+ leading brands with a presence in the US, the UK, India, and Philippines. Our rightshore delivery model offers solutions covering the complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services and Insurance Verticals. Our clientele includes Fortune 500 & FTSE 100 companies Job Summary : A Team Lead should be a subject matter expert evidenced by currently working in live production and exceeding all productivity and quality goals. Ability to train and facilitate new recruits into live production anytime during their tenure. Prior experience in the sub process will be an added advantage Knowledge, Skills & Ability: Knowledge of the US Mortgage Industry with Mortgage Servicing experience Working knowledge on Foreclosure /Bankruptcy/ Loss mitigation Knowledge of different types of mortgage and its functioning and ability to read various servicing documents Good communication skills (Written and Verbal) are required to understand and communicate with the vendors/clients Strong Customer Service Skills, Negotiations Skills and Leadership skills required Detail Oriented with good analytical skills and the ability to make decisions based on the situation Ability to analyze the numbers and reconcile the data if required as per requirements. Experience with reporting and analysis Good email etiquette Ability to handle and accomplish multiple tasks and resolve Experience working in a team-oriented, collaborative environment Should be able to effectively use a computer and be competent with MS office applications Responsibilities : Supervise and lead a group associate to meet all SLAs relative to any and all functions in the Mortgage Servicing area (Supervision of workflows and work queues) Maintain daily, weekly and monthly production reports Coordinate activities of the department with the manager to include work flow monitoring, process improvement, training, reporting and special projects Provide recommendations for strategies and process improvements to add value to teams and clients Coordinate with other internal support teams to ensure seamless production by the operations team Provide resolutions to complex escalated queries and complaints from external and internal customers Must lead, coach, motivate and develop associates to deliver high quality reports to the clients to achieve or exceed set operational targets Monitor and evaluate staff performance, attendance, also generate reports as necessary Education Qualifications: Graduation (Any graduation (Bachelor’s Degree preferred) Additional Requirements: Minimum 5 – 7 year Mortgage experience preferably in Servicing (Foreclosure /Bankruptcy & Loss mitigation) Should be flexible working in night shifts Has to be open to working extended periods/weekends when necessary Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.

SUMMARY Job Title:SPE/SME/TL- (Loss Mitigation and Escrow) Location: Hyderabad Experience: 1.5 - 8 Years Shift: US Shifts Work From Office Notice Period: 30 to 45 days Job Summary: We are seeking Loss Mitigation and Escrow Professionals with in-depth knowledge of loss mitigation and escrow operations within the US mortgage domain. The ideal candidate will have experience in managing teams, driving performance, and ensuring process compliance. Roles and Responsibilities: Lead and supervise a team of mortgage professionals handling escrow and loss mitigation processes. Monitor daily operations, ensure workload distribution, and track individual performance. Manage client communications and handle process escalations. Conduct regular coaching sessions and performance appraisals. Ensure compliance with investor guidelines and US mortgage regulations. Analyze reports and implement process improvements to enhance quality and efficiency. Collaborate with cross-functional teams and support business continuity plans. Requirements: Minimum 1.5+ years of experience in US mortgage Strong understanding of escrow servicing and loss mitigation processes. Proven ability to lead, mentor, and manage team performance. Excellent communication and stakeholder management skills. Experience in working with clients from the US mortgage servicing domain. Comfortable with night shift operations and work-from-office requirement.

SUMMARY Job Title:SPE/SME/TL- (Loss Mitigation and Escrow) Location: Mumbai Experience: 1.5 - 8 Years Shift: US Shifts Work From Office Notice Period: 30 to 45 days Job Summary: We are seeking Loss Mitigation and Escrow Professionals with in-depth knowledge of loss mitigation and escrow operations within the US mortgage domain. The ideal candidate will have experience in managing teams, driving performance, and ensuring process compliance. Roles and Responsibilities: Lead and supervise a team of mortgage professionals handling escrow and loss mitigation processes. Monitor daily operations, ensure workload distribution, and track individual performance. Manage client communications and handle process escalations. Conduct regular coaching sessions and performance appraisals. Ensure compliance with investor guidelines and US mortgage regulations. Analyze reports and implement process improvements to enhance quality and efficiency. Collaborate with cross-functional teams and support business continuity plans. Requirements: Minimum 1.5+ years of experience in US mortgage Strong understanding of escrow servicing and loss mitigation processes. Proven ability to lead, mentor, and manage team performance. Excellent communication and stakeholder management skills. Experience in working with clients from the US mortgage servicing domain. Comfortable with night shift operations and work-from-office requirement.

Hiring for Team leader Process - Escrow / Loss mitigation Location - Hyderabad Timings - US Night shift Mode - Work From Office Notice Period - Immediate to 30 Days CTC - 10 to 13 Lpa TL - 5+yr exp in loss mitigation / Escrow & Us mortgage Interested Candidates contact HR Dinesh@ 8655512320 dinesh@careerguideline.com

Job Description Job Title : SME Reporting to : Team Manager/Team leader, Operations Objectives The SMEs objective is to actively assist a team in accordance with laid down procedures to achieve and maintain requisite standards of quality and productivity. He / she will report to the Team leader/Team Manager, Operations, who will be the first point of contact for any issues, questions, or concerns. Key Result Areas (KRAs) Operations: SME needs to be an expert in US Mortgage Loss Mitigation process (End to End) especially in Loan Document Intake, Trial Payment Plan Monitoring, Mod Fulfilment and identifying all kinds of Loss Mitigation documents. 4+ years experience working with US Mortgage Loss Mitigation in a servicing/collections environment. 1+ years of experience working with Fannie Mae, Freddie Mac, and Government guidelines required. The SME is responsible for maintaining constant Loss Mitigation end to end process knowledge in the team. Maintaining and documenting all process and investor updates received from the business area. Will be a part of clients calls as required and will be responsible to update the teams alongside the Supervisors. Regular cascading / providing training/ refreshers sessions on updates latest updates received from business and investors to all team members. Conduct the regular knowledge checks with the teams. Actively involved in suggesting and driving process improvements. Should have multi-tasking skills as a Trainer / QC / Processor and conduct refresher trainings / handle Quality sessions as per process requirement. Monitor and coach underperformers to improve their quality and efficiency. Be a part of the regular production and produce agreed numbers. Address and ensure resolution on all process related queries of the team members. Qualification: Graduate any discipline. 4 - 5 years of experience in BPO, US Mortgage/ Data Processing background. Minimum of 2 years in the Sr. Loss Mitigation/ Default Servicing / escrow Skill Sets Experience in Loss Mitigation, foreclosure, bankruptcy, and mortgage servicing life cycle. Should have knowledge of banking industry rules and regulations, and government regulations regarding Loss Mitigation/ Default Servicing / escrow The ability to multitask and follow mortgage-servicing guidelines accurately is imperative. Need to be well-versed with US Regulatory and investor guidelines. Good interpersonal skills Good written and verbal Communication skills Analytical and good judging skills Ability to grasp and learn quickly. Ability to coach Self-motivated MS Office Knowledge Ability to plan. Should be able to prioritize the daily work. Flexibility to work in different shifts. Open to work in night shifts If interested, please share your resume to priyadarshini.narayanan@cognizant.com

*Underwriter reviews, conditions & underwrites mortgage loans as per the policies & procedures, appropriate guidelines *Examines documentation accuracy &completeness *Provides final approval underwriting of mortgage loans *4 C's guidelines Required Candidate profile • Graduate • Min 2.5yrs.exp. in conventional/govt end-to-end underwriting. • Well-versed with all 4C’s of Underwriting (Asset, Income, Credit and Collateral

*02 Year of exp. in US Residential Mortgage preferably in Pre UW/ File Set up with sound knowledge of Income & Asset Guidelines *Verify loan quality & set up the loan for UW *Review & analyze necessary documents *Credit underwriting guidelines Required Candidate profile •Excellent customer service, written & verbal communication skills •Adaptability in fast paced US mortgage industry •Computer proficiency •Flexible to work in 24/7 process For Future :9500996913

*01 Year of exp. in US Residential Mortgage preferably in Pre UW/ File Set up with sound knowledge of Income & Asset Guidelines *Verify loan quality & set up the loan for UW *Review & analyze necessary documents *Credit underwriting guidelines Required Candidate profile •Excellent customer service, written & verbal communication skills •Adaptability in fast paced US mortgage industry •Computer proficiency •Flexible to work in 24/7 process

10+2+3 full-time graduate 5 Years to 10 Years Total Exp with 2 - 8 years of experience in Mortgage Servicing Aus Shifts Timing 01:30 AM or 02:30 AM For Details, connect on- Roshan-9899078782 Rukhsar- 9899875055 Suhani-9911988552

10+ years of experience in a Manager role, in BPM, IT & ITES industry. - Operations/People/Stakeholder Management - "Mortgage/BFSI US International Experience in BPO/BPM Mandatory" Watsapp (Anuj - 8249759636) for further details.

Job Opening: Mortgage Process Executive Location: Hyderabad Vacancies: 25 Positions Interview Mode: Walk-in (Monday) Experience Required: 6 months to 2 years in Mortgage Process (Mandatory) Compensation: 2030% hike on current CTC Max CTC up to 3 LPA Allowances included Shift & Perks: Day Shift One-way cab provided Immediate joiners preferred Key Responsibilities: Handling end-to-end mortgage processing tasks Ensuring compliance with regulatory guidelines Verifying applicant documentation and loan eligibility Coordinating with internal teams for smooth processing Maintaining accuracy and turnaround time Skills Required: Strong communication skills Attention to detail Ability to work in a team Familiarity with US mortgage process preferred Relevant experience is mandatory. Apply Now Limited Positions Available! share your CV phone No :6300089578 Email id : Sriram.preethi@winborn.in

Direct Walk-In interview opportunity TCS Bangalore on Saturday, 28th June, 2025 Note: Candidates with relevant experience in Mortgage Servicing can directly attend Walk-in interview. Please go through Norms and Eligibility criteria. Job Role: Process Associate / Senior Process Associate Process: Mortgage Servicing Walk in Drive Date: Saturday, 28th June 2025 Location: Tata Consultancy Services Ltd, Think Campus, Electronic City Phase 2, Bengaluru - 560100 Timing: 09:00 AM 12:00 PM Candidate to Carry: Original Photo ID Proof (PAN / Aadhar), All education /employment documents, Updated CV. Job Requirement: Excellent communication skills Candidates should be ok with Australian shift timings (Shift will start from 01:30 AM or 02:30 AM) Candidate should have at least 2+ years of experience in Mortgage Servicing OR Mortgage Fulfilment OR Mortgage Origination OR Mortgage Default Strong understanding of Mortgage Products, Loan Processes and Financial Regulations in Australia Candidates with Immediate to 45 days notice period will be preferred Candidates should have relevant experience in mentioned roles Minimum 15 years of regular, full-time education (10+2+3) Must have all educational & employment documents Mode of salary credit should have been from bank from all the previous employers (No cash in hand) PFB the norms to be followed during the Interview process. We will not hold responsible for any loss of original certificates viz, (X / XII / Graduation, PG, any other certificates etc.). It is the sole responsibility of the candidates. Two/four-wheelers can be parked in the parking area. Candidates must wait in the lounge. Water dispensers are available. Rest rooms are located near the wash area of cafeteria. TCS does not charge any fee at any stage of the recruitment & selection process. TCS has not authorized any person/agency/partner to collect any fee for recruitment from candidates. If at all you notice the above, please bring it to our attention immediately". *** Kindly share this information with your friends and bring them along with you ****

Job Description of Subject Matter Expert (SME) Job Title : SME Reporting to : Team Manager/Team leader, Operations Objectives The SMEs objective is to actively assist a team in accordance with laid down procedures to achieve and maintain requisite standards of quality and productivity. He / she will report to the Team leader/Team Manager, Operations, who will be the first point of contact for any issues, questions, or concerns. Key Result Areas (KRAs) Operations: SME needs to be an expert in US Mortgage loan servicing especially in Loan Document Intake, Trial Payment Plan Monitoring, Mod Fulfilment and identifying all kinds of Loss Mitigation documents. • 4+ years experience working with US Mortgage in a servicing/collections environment. 1+ years of experience working with Fannie Mae, Freddie Mac, and Government guidelines required. The SME is responsible for maintaining constant Loss Mitigation end to end process knowledge in the team. Maintaining and documenting all process and investor updates received from the business area. Will be a part of clients calls as required and will be responsible to update the teams alongside the Supervisors. Regular cascading / providing training/ refreshers sessions on updates latest updates received from business and investors to all team members. Conduct the regular knowledge checks with the teams. Actively involved in suggesting and driving process improvements. Should have multi-tasking skills as a Trainer / QC / Processor and conduct refresher trainings / handle Quality sessions as per process requirement. Monitor and coach underperformers to improve their quality and efficiency. Be a part of the regular production and produce agreed numbers. Address and ensure resolution on all process related queries of the team members. Qualification: Diploma / Graduate any discipline. 4 - 5 years of experience in BPO, US Mortgage loan servicing . Skill Sets Experience in Loss Mitigation, foreclosure, bankruptcy, and mortgage servicing life cycle. Should have knowledge of banking industry rules and regulations, and government regulations regarding Loss Mitigation. The ability to multitask and follow mortgage-servicing guidelines accurately is imperative. Need to be well-versed with US Regulatory and investor guidelines. Good interpersonal skills Good written and verbal Communication skills Analytical and good judging skills Ability to grasp and learn quickly. Ability to coach Self-motivated MS Office Knowledge Ability to plan. Should be able to prioritize the daily work. Flexibility to work in different shifts. US -Mortgage Certification will be a value add. Should be willing to work from office and in night shifts If interested, please share your resume to priyadarshini.narayanan@cognizant.com

We are looking for a highly skilled and experienced Technical Manager to join our team at Equitas Small Finance Bank. The ideal candidate will have 0-4 years of experience in the field. Roles and Responsibility Manage and oversee technical aspects of mortgage operations, ensuring compliance with regulatory requirements. Develop and implement process improvements to enhance efficiency and productivity. Collaborate with cross-functional teams to achieve business objectives. Analyze data and metrics to identify areas for improvement and optimize processes. Provide technical support and guidance to junior team members. Ensure adherence to industry standards and best practices in technical management. Job Requirements Strong understanding of inclusive banking principles and practices. Experience in managing assets and mortgages is desirable. Excellent technical skills and knowledge of relevant software applications. Ability to work in a fast-paced environment and meet deadlines. Strong analytical and problem-solving skills. Effective communication and interpersonal skills.

SUMMARY Job Opening: US Mortgage Escrow SME Navi Mumbai (Airoli) Work Mode: Work from Office Shift: US Shift (6:30 PM IST 4:30 AM IST) Salary: Up to 7 LPA Location: Navi Mumbai, Airoli Experience Required: Minimum 3 Yrs or above in US Mortgage Escrow domain Key Responsibilities: Meet or exceed productivity and quality benchmarks as per team guidelines Conduct audits on processed items, provide constructive feedback Maintain dashboards, SOPs, and MIS reports Support processing associates with domain expertise Requirements 3-6 years of experience in US Mortgage Escrow processes Strong understanding of: Escrow analysis, set-up, and cancellations Initial escrow statements, HUD comprehension, tax amount reporting Pre - boarding loans, hazard insurance, MI cancellations Escrow tools like CoreLogic, LERETA, Proctor, Assurant Good to have: knowledge of mobile homes Proficiency in MS Office and typing (30+ WPM) Excellent communication, analytical, and team collaboration skills Willingness to work in night shifts and from office location Educational Qualification: Graduate/Diploma (4 years) in any discipline Preferred: Bachelor’s in Accounting , Finance , or relevant field Benefits Internal Job Promotion (IJP) opportunities Medical insurance coverage One-way cab facility

Having the ability to review and asses key documents and mortgage information, such as: Income evidence; payslips, P60’s, SA302’s, financial accounts and business plans etc Credit reference reports, EPC reports, Companies House searches

Position SPE/SME Location – Mumbai / Hyderabad Process – Escrow Description – Looking for candidates with good experience in US mortgage worked in escrow/default servicing process Shifts – US shifts / WFO Notice period – Immediate/ 1 month only