Monitoring Operator III

GSOC Operator III

What you will do:
Provide alarm, incident monitoring and dispatching, emergency and non-emergency security
messaging, and incident escalation, globally 24 hours a day, 7 days a week for an organization
that covers hundreds of locations, and over 100,000 people in more than 100 countries.
How you will do it:

• Respond to all access controls alarms, events and answer incoming calls regarding

the customer alarms quickly and efficiently

• Action / respond to both internal / external customer emails
• Answer all incoming calls promptly and effectively in an efficient and professional

manner

• Follow through and take ownership on all inquiries where possible
• Work unsupervised and maintain professionalism
• Contribute to well-staff and a safe and healthy workplace through:

o Ensuring awareness and understanding of and compliance with standard
operating procedures in respect of emergency and evacuation procedures,
security, accident and incident reporting, hazard reporting and ‘self-reporting’.
o Take all practical steps to ensure your own health and safety at work, and the
safety of others in the workplace e.g. micro pausing, stretching, exercising.
o Role model our Transformation Code of Conduct (CoC)

What we look for:

• Knowledge of the security industry.
• You will be energetic, enthusiastic yet considered and calm under pressure.
• You are able to speak up and be heard, you are driven, and ready to really make your

mark on a global scale, thriving on success.

• You are able to work well in a team environment.
• Computer skills; Microsoft Office 365 (Teams, Outlook, SharePoint, Excel, Word)
• You get things done - you are analytical, organized, and manage competing priorities

with ease.

• Experience within the GSOC environment. (preferred)
• Security, military, law enforcement, or emergency services experience. (optional)

Other Requirements:

• Must be able to work in shifts
• Must be able and willing to work in person at the GSOC – located in Hyderabad.
• Where legally permissible, if hired, candidate is required to be fully vaccinated

against Covid-19 no later than his / her start date, unless candidate has a valid
medical condition or sincerely held religious belief precluding him / her from
receiving the vaccine.