Manager, Technical Support

As a Tech Support Manager at SOTI, you will be responsible for managing team leads and support engineers ranging from level 1 to level 3. Your role involves conducting one-on-one meetings with all reporting team members, ensuring that all SLAs are met for customer responses, and providing performance reporting to management on a monthly basis. You will play a crucial part in coaching and developing team members to help them perform and achieve their career goals. Moreover, you will be in charge of offering the necessary resources to team members for the smooth functioning of the department, working closely with other departments to streamline processes for management, and implementing required changes in processes and documentation to meet growing departmental requirements. To qualify for this position, you must hold a Degree or Diploma in Computer Networking, Information Technology, Computer Science, or a related technical field. Additionally, you should have a minimum of 3+ years of technical support management experience and 6+ years of experience as a technical support lead. Outstanding verbal and written communication skills in English are essential, along with strong problem-solving abilities and being a strong team player - flexible, hard-working, fast-learner, self-motivated, and results-oriented. It is also required that you possess knowledge of the mobile computing space, including Windows Mobile, iOS, Blackberry, and Android devices, as well as software technologies such as networking and databases. Any prior experience working with mobile device management solutions or Microsoft SQL will be considered an asset. If you are an educated professional at an early stage of your career with a great passion for modern technology, excellent customer service skills, and the drive to identify and resolve complex problems, this position offers numerous growth opportunities and a long-lasting career with SOTI. If you are eager to prove your understanding of computer networking principles, possess strong problem-solving abilities in a fast-paced environment, and are willing to learn and grow, SOTI welcomes you to apply today to bring your ideas to life.,