Manager, Technical Support

Powerschool India

5 - 8 years

25 - 30 Lacs

Bengaluru

Posted:4 days ago| Platform:

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Skills Required

Public relations Customer satisfaction Customer service Customer complaints Customer experience Troubleshooting Technical support Recruitment

Work Mode

Work from Office

Job Type

Full Time

Job Description

The Technical Support team provides solutions-oriented technical support with a strong focus on customer service that is designed to maximum customer satisfaction while reaching our organizational goals.

Your day-to-day job will consist of:

Develops and implements Technical Support policies and procedures that support company-wide strategic goals.
Ensures that information and technical assistance is provided to customers in a timely and accurate manner.
Ensures that customer cases are received, triaged and dealt with accurately and in a timely fashion.
Oversees all Services Handovers processing functions, testing and related documentation.
Oversees and directs the resolution of routine customer complaints and problems.
Gathers and summarizes critical customer feedback to Senior Management.
Monitors Technical Support functions and policies and procedures to ensure superior Technical Support. Provides recommendations to senior management.

Minimum Qualifications

Minimum of 5 to 8 years of relevant and related work experience.
bachelors degree or equivalent, or equivalent years of relevant work experience.
Experience managing small to midsized teams or functional areas.
Excellent communication and public relations abilities.
Strong trouble-shooting and problem-solving skills.
Ability to train and supervise others.
Service orientation and sincere willingness to assist others.

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