Manager, Site Reliability Engineering

Cvent is a global leader in meeting, event, travel, and hospitality technology, with a workforce of over 4000 employees worldwide. Our cloud-based solutions cater to more than 28,000 customers in over 100 countries, including 80% of the Fortune 100 companies. As a Lead - Site Reliability Engineer at Cvent, you will leverage your expertise in development and operations to identify and address issues, develop universal solutions, and provide guidance to junior staff. Your responsibilities will also include enabling and supporting multi-disciplinary teams, resolving complex development and automation challenges, promoting Cvent's standards and best practices, ensuring the scalability and performance of our product suite, and collaborating with various teams to establish effective monitoring and alerting strategies. Key Responsibilities: - Utilize advanced knowledge in development and operations to prioritize and resolve issues - Mentor and support junior staff members - Empower and collaborate with multi-disciplinary teams across different applications and locations - Address complex development, automation, and business process challenges - Advocate for Cvent standards and best practices - Ensure product scalability, performance, and resilience - Establish monitoring and alerting strategies for new applications - Share best practices with acquisition's DevOps team - Develop automation solutions for deployment targeting multiple environments - Assist in achieving zero-down-time deployments for legacy code base - Contribute to Open Source projects - Automate tasks to streamline operations Requirements: - Knowledge of SDLC methodologies, preferably Agile - Proficiency in Java, Python, or Ruby - Experience with managing AWS services - Familiarity with configuration management tools like Chef, Puppet, or Ansible - Strong Windows and Linux administration skills - Working knowledge of APM, monitoring, and logging tools - Experience with 3-tier application stacks and incident response - Familiarity with build tools such as Jenkins, CircleCI, etc. - Exposure to containerization concepts like docker, ECS, EKS, Kubernetes - Experience with NoSQL databases like MongoDB, couchbase, postgres, etc. - Self-motivated with the ability to work independently Preferred Skills: - Understanding of F5 load balancing concepts - Basic knowledge of observability, SLIs/SLOs, and message queues - Familiarity with basic networking concepts - Experience with package managers like Nexus, Artifactory, etc. - Strong communication and people management skills Join us at Cvent to be part of a dynamic team that is driving innovation and excellence in the world of event management technology.,