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Caterpillar Inc
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Manager Service Information & Technology

Manager Service Information & Technology

Caterpillar Inc

5 - 10 years

11 - 16 Lacs

Chennai

Posted:1 week ago| Platform:

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Skills Required

information system information technology customer service power bi vlookup project management data analysis data management mis reporting ms access information security pivot table business analysis networking it management filing mis

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Summary:

We have an exciting opportunity to join the Technical Information Solutions (TIS) team within Product Support & Logistics Division (PSLD) as a Parts Information Illustrations Manager . In this key leadership role, you will be responsible for overseeing the creation of 2D/3D graphics and 3D models within the Service Information System (SIS) a vital tool used in the repair and servicing of Cat products. The content produced by this team supports over 300,000 dealers and customers worldwide in accurately identifying and ordering Cat parts. You will lead and develop a team of four direct-report leaders, driving performance, innovation, and continuous improvement.

What Youll Do:

Manage resources and budget to deliver high-quality parts information graphics for both New Product Introduction (NPI) and Revision projects. Proactively monitor progress, address challenges, and mitigate potential delays.
Oversee team performance, providing coaching and support to leaders of technical staff. Identify development needs and implement strategies to foster growth and capability across the organization.
Apply Lean principles and the Caterpillar Production System (CPS) to drive operational excellence in People, Quality, Velocity, and Cost. Lead and sponsor continuous improvement initiatives to enhance the efficiency and accuracy of parts information creation.
Collaborate with Engineering partners and TIS innovation teams on strategic initiatives aimed at improving the dealer and customer service experience. Champion process and technology enhancements that streamline parts identification.
Foster a high-performing, innovative global team culture that values collaboration, engagement, accountability, and a shared sense of urgency in achieving business success.

What You Have (Core Skills):

Customer Focus: Fosters strong customer relationships via delivery on commitments, open communication, and on-going feedback/improvement. Communicates and models the criticality of customer focus as an organizational strategy.

Data Gathering & Analysis: Knowledge of data gathering and analysis tools, techniques, and processes; ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal, or judgment.

Service Excellence: Ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner. Anticipates customers' needs and satisfies them proactively. Resolves complex customer complaints or problems.

Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.

Relationship Management: Ability to establish and maintain healthy working relationships with clients, vendors, and peers. Empowers others to establish collaborative, healthy relationships.

Technical Excellence: Ability to develop and provide solutions to significant technical challenges. Coaches others in promoting, defining, analyzing, and providing superior technical solutions to business problems. Assumes accountability for personal technical performance and holds others responsible for theirs.

Basic Qualifications:

A Bachelor's Degree
Direct supervision experience
Demonstrated excellence working within a global team

Top Candidates Will Also Have:

Knowledge of New Product Introduction processes & engineering data systems
Excellent verbal and written communication skills
Demonstrated ability to lead complex projects and drive results with high autonomy
Working knowledge of Service Information System (SIS)
Working knowledge of Power BI

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