Manager - Quality Assurance

Key Responsibilities

• To ensure that the services provided by the department meet and exceed the defined quality and productivity standards while ensuring delivery on the service promise to the customer.
• Take ownership for the department's performance and ensure compliance with the quality objectives of the business.
• Work collaboratively, negotiate and engage with key stakeholders to facilitate delivery and compliance with the Quality strategy.
• Develop and maintain strong relationships with internal and external stakeholders to ensure optimal performance and to improve processes, products, services, customer experience and the culture of the department.
• Achieve quality assurance objectives by contributing information and analysis to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; identifying and resolving problems; determining system improvements; implementing change.
• Maintain and improve customer interaction quality; investigating customer complaints; collaborating with other.
  

Company Description