Manager (Project Communications)

Manager (Project Communications):

Job Purpose:

To serve as the primary customer point of contact during the Project Execution phase, ensuring effective project communication, technical coordination, and smooth execution. The role involves independently handling project-related communications and addressing technical matters within their expertise, while escalating complex issues appropriately.

Key Responsibilities:

• Act as the primary interface for customers during project execution, ensuring clear and consistent communication throughout the project lifecycle.
• Monitor and track project progress; regularly update customers and internal stakeholders.
• Address routine customer queries, technical clarifications, and basic system-related issues directly.
• Escalate complex technical issues to the appropriate internal experts while maintaining thorough documentation.
• Coordinate with Design ,Engineering, Production, Quality teams to ensure timely project deliverables.
• Manage project documentation including technical submissions, inspection reports, and customer communications.
• Prepare and circulate Minutes of Meetings (MoM) and follow up on action points with all stakeholders.
• Ensure smooth handling of customer inspections, acceptance tests, and commissioning-related activities.
• Provide periodic reports on project milestones, risks, and mitigation measures.
• Support the overall goal of customer satisfaction by ensuring transparent, proactive, and professional communication.

Qualifications & Skills:

• Education: B.E. / B.Tech in Electrical, Electronics, or relevant engineering disciplines preferred.
• Experience: Minimum 5-7 years in Project Coordination, Customer Relations, or related roles in Defence and Aviation sectors.
• Strong technical understanding to independently handle project discussions and technical clarifications.
• Effective written and verbal communication skills.
• Strong organizational and documentation abilities.
• Familiarity with Defence project protocols, documentation standards, and inspection processes.
• Ability to work independently under tight schedules and manage multiple projects simultaneously.
• Customer-centric approach with focus on timely resolution and proactive communication.

Job Type: Full-time

Pay: ₹800,000.00 - ₹1,150,000.00 per year

Benefits:

• Cell phone reimbursement
• Health insurance
• Leave encashment
• Life insurance
• Provident Fund

Schedule:

• Day shift

Supplemental Pay:

• Yearly bonus

Education:

• Bachelor's (Required)

Experience:

• Defense & Aviation: 10 years (Required)
• Project coordination: 10 years (Required)
• CRM: 10 years (Required)
• Customer handling: 10 years (Required)

Location:

• Coimbatore, Tamil Nadu (Required)