4 - 9 years
3 - 7 Lacs
Posted:5 days ago|
Platform:
Work from Office
Full Time
Title : Major incident management (System Engineer/System Administrator/Consultant/Lead) 4+ years experience as Major incident manager Manage and coordinate the resolution of high-priority (P1/P2) incidents across multiple teams. Act as the primary point of contact during major incidents, ensuring timely communication to stakeholders. Drive incident bridge calls, ensuring technical teams are aligned and actions are tracked. Ensure accurate and timely incident documentation, including timelines and impact analysis. Collaborate with Problem Management for root cause analysis and post-incident reviews. Maintain incident logs and reports in ITSM tools (e.g., ServiceNow, BMC Remedy). Ensure adherence to SLAs and escalation procedures. Primary skills Strong understanding of ITIL Incident and Major Incident Management processes. Experience managing high-severity incidents in enterprise environments. Excellent communication, coordination, and crisis management skills. Familiarity with ITSM tools and monitoring platforms. Secondary skills ITIL v4 Foundation Incident Management or Crisis Management training
Capgemini
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