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M8840: Manager Operations

M8840: Manager Operations

FedEx

3 - 5 years

12 - 13 Lacs

Kolkata

Posted:13 hours ago| Platform:

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Skills Required

Outbound Operational excellence Service assurance Contract management Process improvement Scheduling Customer service Risk management Continuous improvement Service quality

Work Mode

Work from Office

Job Type

Full Time

Job Description

Ramp/ Air Operations (P&P and Audits); Ramp & Gateway Operations; Air Feeder Linehaul; Air Network Support; Linehaul (Cross-Border, In-Country); Hub Operations; Operations Support; Air Operations; Hub & Gateway Operations; Ramp Operations; Cross Border Linehaul; On Road; Handling; Property & Facilities; Dispatch; Service Assurance; Network Control; Transport Scheduling; Customer Service; Contract Management/ Sourcing; Domestic Special Services; Weight & Balance; Commercial Airline Management, Spot Management; Lift; Hub Control Centre; Clearance & Brokerage Operations; Clearance Admin Inbound/ Outbound; Export Controls; Customer Services; Dangerous Goods; Cross-border Linehaul; Vendor Management; Weight & Balance (Ramp Operations); Cross Border Trucking Operations Control; Admin & Support; Manifesting; Dispatch (Heavy Weight); Flight Operations; Feeder Operations; Reporting & Analysis; Quality & Process Improvement; Contract Management; Supplemental Aircraft Operations; Aircraft Handling; Pick Up & Delivery; Quality Management; Road Linehaul (Transport Scheduling, Fleet Management); GSP Management (Domestic & International); Customer Services/ Support Group; Ground Linehaul/ Road Linehaul; Insurance & Claims Management (Brazil); Commercial Airline Management, Spot Management, Lift; Hub & Gateway Control Centre; Clearance Regulatory; Cross-Border Road Linehaul; Domestic Air Linehaul; Road Network; Linehaul & PUD Risk Management (Brazil); Manages Ground/ Road Hub; Gateway or Ramp Operation (Excludes Station Operations); Air Hub; Manages Ground Hub

Grade-12

Position Summary

Responsible to drive operational excellence by managing and controlling input, movement, process/sort, and output of various functions of operations whilst developing and influencing positive team outcomes. Responsible for the strategic management of assigned resources, departments, or locations, ensuring the achievement of operational goals while maintaining compliance with company objectives and regulatory standards. Implements effective processes and procedures to drive consistency and efficiency in operations, aligning all activities with organizational goals and regulatory mandates.

Key Responsibilities

Lead, motivate and empower employees through effective & open communication, excellent leadership, regular performance feedback and team building in order to maximise customer satisfaction, employee satisfaction and team productivity.
Analyse day-to-day results in the location operations and take action to meet the location targets for service quality, loss and damage reduction, at optimum costs.
Establish a customer focused culture by implementing and managing initiatives and tools that aim to achieve customer satisfaction, loyalty and retention
Use of standard tools and methods to ensure daily/weekly/monthly reporting, measuring and control of resources, activity service performance and cost
Ensure continuous improvement and share best practices implementation
Initiate and Implement optimisation programs to achieve efficient activities and targeting continuous improvement on incurred unit cost
Explore opportunities to improve service level in the most cost-efficient way
Ensure all resources are focused to achieve high quality service performance
Ensure staff are trained identifying training needs and implementing programs and people development strategies
Manage departmental budgets effectively, optimizing costs while staying within agreed parameters.
Build effective network relationships within the team and with key stakeholders (including Health & Safety and Regulatory Compliances) to achieve optimal business outcomes.
Manage vendors and facilities effectively to run operations.

Qualifications:

Minimum Graduate. Master s degree in business administration, or a related field preferred
For Individual Contributors (FedEx employees) AiM certification is mandatory

Experience:

Min 3 to 5 years of experience of managing teams
Industry experiences preferred

Skills:

Leadership Skills
Planning & Organizing Skills
Judgement & Decision-Making Skills
Presentation Skills
Analytical Skills

Competencies:

Accountability and Adaptability
Business and Customer Focused
Communication and Collaboration
Innovation and Critical Thinking
Leadership and Influence
Confidentiality and Integrity

Leadership Skills;Planning & Organizing Skills;Judgement & Decision Making Skills;Presentation Skills;Analytical Skills

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M8840: Manager Operations