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Shift Manager

Shift Manager

CtrlS

6 - 7 years

11 - 13 Lacs

Kolkata Mumbai New Delhi Hyderabad Pune Chennai Bengaluru

Posted:13 hours ago| Platform:

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Skills Required

Change management Team management Incident management Customer support Customer service Manager Quality Control Asset management Troubleshooting Risk management Auditing

Work Mode

Work from Office

Job Type

Full Time

Job Description

A Key Responsibilities The Data Center Facility Engineer with be responsible for Data Center Engineering Operations within a Data Center including risk management and mitigation, corrective and preventative maintenance of critical infrastructure, vendor management and metric reporting. Responsibilities: Responsible for the on-site management of COLO/DC contractors, sub-contractors and vendors, ensuring that all work performed is in accordance with established practices, procedures & local legislation. Establish performance benchmarks, conduct analyses, and prepare reports on all aspects of the critical facility infrastructure operations and maintenance. Generate change management requests & incident management tickets for Data Center facility. Work with DCO managers (IT) and other business leaders to coordinate projects, manage capacity, and optimize plant safety, performance, reliability, sustainability and efficiency. Establish documentation relevant to business & facility operations. Responsible for the installation of the racks and the provision of power/cooling. Manage routine maintenance and emergency services on a variety of critical systems such as: switchgear, generators, UPS systems, power distribution equipment, chillers, cooling towers, computer room air handlers, building monitoring systems, etc. Assist in the design, implementation, commissioning and build out of new facilities. Drive & implement projects to increase current facility capacity, efficiency, sustainability & reliability. Management of the DC, in the provision of infrastructure & inventory asset management. Conduct monthly operational meetings with vender management. Review COLO/DC contract compliance & ensure all SLA s are achieved. Business interface with COLO/DC Management for day to day operational requirements. Assist in recruiting efforts. Manage COLO/DC to resolve of any infrastructure engineering issues. Delivery of exceptional customer service and satisfaction. Supervision and quality control of ongoing HVAC maintenance support for all service lines to meet pre-defined SLAs. Single point of contact for incidents at their datacenters that impact HVAC service to cloud services and the proactive and timely resolution of such incidents. Implementing and overseeing all security and compliance policies for datacenters to ensure all local systems meet the requirements set down by Customers. Implementing and overseeing all security and compliance policies for datacenters to ensure all local systems meet the requirements set down by Customers. . Build & maintain professional relationship with the Landlords, Critical Facility Management Partners, DC Construction Team, Technical Program Managers and Security Team . Liaising with cross functional teams & business leaders to manage capacity and optimize DC Operations safety, performance, reliability and efficiency and also handle large customers visits and queries. . Managing relationships with internal & external stakeholders / partners to constantly improve all our processes and procedures and focus on improving the processes, quality and service delivery standards . Manage and coordinate audit and inspection of Shared infrastruture wth Builder / developer appointed Facility management services . Manage adequate critical spares, AMCs to maintain uptime of DCs and customer support. Fundamental knowledge of network design and layout as well as low voltage (copper/fiber) cabling. High/Low Voltage electrician s license Team management skill and experience. . In depth and hands on experience and knowledge of Data Centres facilities such as generators, chillers, cooling towers, air handling units, UPS and DRUPS, electrical sub distribution systems, H.T. and L.T. Panels, fire detection and suppression systems, Bus-Duct System, cable reticulation system. . Well versed with internal auditing processes and monitoring methodology. . Excellent communications, decision making, conflict management, coaching skills. . Good logical reasoning and reasonable analytical skill . Eye for partner penetration to get more partners on board . Follow all relevant guidelines issued by Management from time to time B Primary IT Skills Copper cabling (Laying and crimping) Fiber cabling (Laying and Splicing) Link Testing and Troubleshooting Cross Connect Patching Hardware Stacking in Racks & Asset Tagging Console/KVM Access Hardware Reboot Rack Provisioning Media Handling(Tapes/EHDD) Connection/Removal Knowledge about Server part replacement or troubleshooting as per OEM stranded 2 Preferred Qualifications Bachelor s Degree in Electrical Engineering, Mechanical Engineering or relevant discipline. or . Diploma in in Electrical Engineering, Mechanical Engineering or relevant discipline with Min.6-7 yrs in relevant field. High/Low Voltage electrician s license Team management skill and experience.

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