194 Lucidchart Jobs - Page 8

We are seeking a seasoned HR Consultant Transformation Subject Matter Expert (SME) to lead the design and implementation of globally consistent HR processes that align with business strategies and drive organizational success. This role is critical in shaping the future of HR through standardized processes, enhanced technology enablement, and strategic transformation across the Hire-to-Retire lifecycle. - Understand the business strategy and ensure transformation outcomes support organizational goals. - Engage with senior stakeholders across geographies to assess current HR processes across entities, businesses, and operations. - Identify process variations, gaps, and regional nuances, and develop standard processes to address them. - Serve as an individual contributor and primary contact for HR transformation and process re-engineering efforts within the Hire-to-Retire space. - Leverage industry best practices and emerging trends to craft a future-state HR process tailored to business needs. - Collaborate with Business HR teams to define KPIs and build robust business cases for transformation projects. - Produce high-quality documentation, including: - As-Is and To-Be process maps - Gap and variance analyses - Workflows - SWOT and FMEA assessments - COPIS diagrams - Develop comprehensive Business Requirement Documents (BRDs) with Level 5 process flows that guide technology evaluations and implementations. - Understand and define business needs related to HR reporting and dashboarding. - Partner with Technology SMEs to analyze current HR tech stacks, identify capability gaps, and evaluate new technology solutions. - Measure process effectiveness and technology adoption before and after transformation to demonstrate impact. - Bachelor's/Masters degree in Human Resources, Business Administration, or a related field. - 3+ years of experience in HR consulting, transformation, and process re-engineering. - Strong knowledge of Hire-to-Retire processes and global HR operations. - Proficiency in process mapping tools (e.g., Visio, ARIS, Lucidchart) and documentation methodologies. - Demonstrated success in driving end-to-end HR transformation initiatives. - Strong stakeholder management and consulting skills across cross-functional and global teams. - Familiarity with HR technology platforms and digital transformation frameworks. - Certifications such as Lean Six Sigma, BPM, or Change Management (preferred). - A strategic role with direct impact on shaping HRs contribution to business success. - Exposure to global HR operations, technologies, and leadership. - A collaborative, innovative work environment with growth and learning opportunities. Apply Save Save Pro Insights

LocationBangaluru TeamCustomer Experience (CX) Reporting ToSr. Manager CX Strategy About PhonePe PhonePe is India's leading digital payments platform, empowering over 400 million users and 32 million merchants with seamless and secure financial transactions. Since our inception in 2016, we have revolutionised digital payments, pioneering UPI-based transactions and expanding into financial services including digital gold, mutual funds, and insurance. Our mission is to deliver innovative and inclusive financial solutions that enhance the lives of our customers. Our Culture At PhonePe, we thrive on a culture of ownership, empowerment, and innovation. We believe in entrusting our people to take initiative, experiment > About the Customer Experience (CX) Team The CX team is at the forefront of creating delightful, friction-free customer journeys. We put customers first in every decision, relentlessly pursuing opportunities to simplify interactions, resolve pain points, and improve response times. Our goal is to design and deliver scalable experiences that exceed expectations and reinforce trust. Role Overview As an Associate Manager CX Process Design, you will take charge of defining and improving the end-to-end customer handling experience across touchpoints. This includes designing robust customer support flows, BOT workflows, and operational processes that directly influence business outcomes. In this role, you will own the process design charter for CX, working cross-functionally to drive automation, efficiency, and user satisfaction. Key Responsibilities Customer Journey Optimisation Analyse end-to-end customer journeys to identify friction points and improvement opportunities to Design intuitive, scalable workflows across app, chat, voice,self-serve channels & other channels. And Build SOPs and support playbooks to improve efficiency and performance. Automation Design (BOT / AI) : Design flows that address common customer queries with minimal human intervention.Define escalation protocols, fallback logic, and resolution paths to increase BOT efficiency.Continuously improve BOT performance through data analysis and user feedback. Continuous Improvement : Streamline existing processes to improve metrics like First Response Time (FRT), Average Handling Time (AHT), and resolution accuracy.Apply design thinking and first principles to challenge legacy workflows and develop innovative solutions.Drive continuous process improvement initiatives that scale with business growth. Data-Driven Execution : Conduct Voice of Customer (VOC) analysis, RCA, and feedback loop implementation.Track and influence L1 metrics, including NPS, customer satisfaction, and order completion rates.Leverage dashboards and data insights to validate hypotheses and measure success. Cross-Functional Stakeholder Collaboration : Partner with Product, Operations, Category, Sales, and internal CX teams to align process changes with broader business goals.Communicate clearly and persuasively with stakeholders across levels, including leadership. Ideal Candidate Profile BTech or MBA from a Tier 1/2 institution. 3+ years of experience in CX/operations/process design; experience in product-based startups, FinTechs or quick commerce Proven ability to understand customer journeys with hands-on experience in designing & implementing processes or automated workflows using process modeling, simulation, and optimization techniques. Strong analytical and problem-solving skills with a data-first mindset. Expertise in tools like Lucidchart, Miro, or similar for flow mapping; familiarity with BOT platforms is a plus. Exceptional communication, collaboration, and stakeholder management abilities. Demonstrated ownership and ability to thrive in a fast-paced, dynamic environment. Why Join PhonePe Join one of Indias most trusted and innovative fintech brands. Be part of building the future of quick commerce with Pincode. Work with passionate and talented peers who are customer-obsessed. Opportunity to own impactful projects and grow in a high-performance culture. Enjoy competitive compensation, benefits, and an empowering work environment. PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles) Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy

LocationBangaluru TeamCustomer Experience (CX) Reporting ToSr. Manager CX Strategy About PhonePe PhonePe is India's leading digital payments platform, empowering over 400 million users and 32 million merchants with seamless and secure financial transactions. Since our inception in 2016, we have revolutionised digital payments, pioneering UPI-based transactions and expanding into financial services including digital gold, mutual funds, and insurance. Our mission is to deliver innovative and inclusive financial solutions that enhance the lives of our customers. Our Culture At PhonePe, we thrive on a culture of ownership, empowerment, and innovation. We believe in entrusting our people to take initiative, experiment > About the Customer Experience (CX) Team The CX team is at the forefront of creating delightful, friction-free customer journeys. We put customers first in every decision, relentlessly pursuing opportunities to simplify interactions, resolve pain points, and improve response times. Our goal is to design and deliver scalable experiences that exceed expectations and reinforce trust. Role Overview As an Associate Manager CX Process Design, you will take charge of defining and improving the end-to-end customer handling experience across touchpoints. This includes designing robust customer support flows, BOT workflows, and operational processes that directly influence business outcomes. In this role, you will own the process design charter for CX, working cross-functionally to drive automation, efficiency, and user satisfaction. Key Responsibilities Customer Journey Optimisation Analyse end-to-end customer journeys to identify friction points and improvement opportunities to Design intuitive, scalable workflows across app, chat, voice,self-serve channels & other channels. And Build SOPs and support playbooks to improve efficiency and performance. Automation Design (BOT / AI) : Design flows that address common customer queries with minimal human intervention.Define escalation protocols, fallback logic, and resolution paths to increase BOT efficiency.Continuously improve BOT performance through data analysis and user feedback. Continuous Improvement : Streamline existing processes to improve metrics like First Response Time (FRT), Average Handling Time (AHT), and resolution accuracy.Apply design thinking and first principles to challenge legacy workflows and develop innovative solutions.Drive continuous process improvement initiatives that scale with business growth. Data-Driven Execution : Conduct Voice of Customer (VOC) analysis, RCA, and feedback loop implementation.Track and influence L1 metrics, including NPS, customer satisfaction, and order completion rates.Leverage dashboards and data insights to validate hypotheses and measure success. Cross-Functional Stakeholder Collaboration : Partner with Product, Operations, Category, Sales, and internal CX teams to align process changes with broader business goals.Communicate clearly and persuasively with stakeholders across levels, including leadership. Ideal Candidate Profile BTech or MBA from a Tier 1/2 institution. 3+ years of experience in CX/operations/process design; experience in product-based startups, FinTechs or quick commerce Proven ability to understand customer journeys with hands-on experience in designing & implementing processes or automated workflows using process modeling, simulation, and optimization techniques. Strong analytical and problem-solving skills with a data-first mindset. Expertise in tools like Lucidchart, Miro, or similar for flow mapping; familiarity with BOT platforms is a plus. Exceptional communication, collaboration, and stakeholder management abilities. Demonstrated ownership and ability to thrive in a fast-paced, dynamic environment. Why Join PhonePe Join one of Indias most trusted and innovative fintech brands. Be part of building the future of quick commerce with Pincode. Work with passionate and talented peers who are customer-obsessed. Opportunity to own impactful projects and grow in a high-performance culture. Enjoy competitive compensation, benefits, and an empowering work environment. PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles) Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy

Job Description Job Description: We’re seeking a proactive, detail-oriented Business Analyst with 1–3 years of experience to join our team. You’ll partner with stakeholders, translate business needs into clear requirements, and help drive solutions from concept through delivery. A strong analytical mindset, excellent communication skills, and a passion for learning are essential. Key Responsibilities Requirements Gathering: Elicit and document functional and non-functional requirements through workshops, interviews and reviews Analysis & Modeling: Create process flows, use cases, user stories, data models (UML/BPMN) and gap analyses Solution Design Support: Work closely with developers and QA to clarify requirements, review designs, and validate functionality Documentation: Produce clear, concise artifacts—requirements specification, user guides, release notes Stakeholder Management: Liaise with business users, product owners, technical teams, and external partners Agile Ceremonies: Participate in sprint planning, backlog grooming, demos and retrospectives Quality Assurance: Help define acceptance criteria, review test cases, and support UAT Continuous Improvement: Identify process improvements and suggest optimizations Must-Have Skills & Qualifications Analytical Thinking: Strong logical reasoning, problem-solving and data-driven decision-making Communication: Excellent verbal and written English; adept at presenting complex ideas simply Documentation: Hands-on with requirement specs, user manuals, and technical documentation Software Lifecycle: Familiarity with SDLC and release management practices Attitude & Learning: Quick learner with a growth mindset Self-starter who can adapt to evolving priorities Positive, collaborative team player Plus (Preferred) API Knowledge: Basic understanding of RESTful APIs, JSON and API testing tools (e.g. Postman) SQL: Ability to write simple queries for data validation and reporting Domain Exposure: Experience in e-commerce, finance, CRM or SaaS environments Tools & Methodologies: Agile/Scrum frameworks JIRA or similar issue-tracking tools Confluence, MS Visio or Lucidchart for process modeling Soft Skills & Behaviors Curiosity & Initiative: Eager to ask questions and dive into new domains Attention to Detail: Meticulous in requirement analysis and documentation Time Management: Able to balance multiple tasks and meet deadlines Stakeholder Empathy: Skilled at building rapport and managing expectations Critical Thinking: Willing to challenge assumptions and propose creative solutions Requirements Job Description: We’re seeking a proactive, detail-oriented Business Analyst with 1–3 years of experience to join our team. You’ll partner with stakeholders, translate business needs into clear requirements, and help drive solutions from concept through delivery. A strong analytical mindset, excellent communication skills, and a passion for learning are essential. Key Responsibilities Requirements Gathering: Elicit and document functional and non-functional requirements through workshops, interviews and reviews Analysis & Modeling: Create process flows, use cases, user stories, data models (UML/BPMN) and gap analyses Solution Design Support: Work closely with developers and QA to clarify requirements, review designs, and validate functionality Documentation: Produce clear, concise artifacts—requirements specification, user guides, release notes Stakeholder Management: Liaise with business users, product owners, technical teams, and external partners Agile Ceremonies: Participate in sprint planning, backlog grooming, demos and retrospectives Quality Assurance: Help define acceptance criteria, review test cases, and support UAT Continuous Improvement: Identify process improvements and suggest optimizations Must-Have Skills & Qualifications Analytical Thinking: Strong logical reasoning, problem-solving and data-driven decision-making Communication: Excellent verbal and written English; adept at presenting complex ideas simply Documentation: Hands-on with requirement specs, user manuals, and technical documentation Software Lifecycle: Familiarity with SDLC and release management practices Attitude & Learning: Quick learner with a growth mindset Self-starter who can adapt to evolving priorities Positive, collaborative team player Plus (Preferred) API Knowledge: Basic understanding of RESTful APIs, JSON and API testing tools (e.g. Postman) SQL: Ability to write simple queries for data validation and reporting Domain Exposure: Experience in e-commerce, finance, CRM or SaaS environments Tools & Methodologies: Agile/Scrum frameworks JIRA or similar issue-tracking tools Confluence, MS Visio or Lucidchart for process modeling Soft Skills & Behaviors Curiosity & Initiative: Eager to ask questions and dive into new domains Attention to Detail: Meticulous in requirement analysis and documentation Time Management: Able to balance multiple tasks and meet deadlines Stakeholder Empathy: Skilled at building rapport and managing expectations Critical Thinking: Willing to challenge assumptions and propose creative solutions Show more Show less

Job Title: Technical Writer Location: Gurgaon, India (Work From Office, US Shifts) Job Type: Full-Time Experience Level: 3+ Years About the Role We are seeking an experienced Technical Writer to join our team in Gurgaon. This is an exciting opportunity to create high-impact documentation that supports internal teams and external users in understanding and navigating our custom software systems. We’re looking for someone who thrives on breaking down complex concepts, loves collaborating with cross-functional teams, and is passionate about delivering clear, accurate, and user-friendly content. You’ll work closely with developers, business analysts, stakeholders, and training teams to document processes, systems, and applications. Key Responsibilities Collaborate with developers and stakeholders to gather technical information about Innovairre’s software applications and related systems. Create and maintain documentation such as: User manuals Technical guides FAQs API references Training materials Develop workflow diagrams, process documentation, and visual aids to support user comprehension. Standardize terminology, formatting, and structure across all documentation. Partner with the training team to produce onboarding and learning resources for internal teams and clients. Review and update existing documentation to ensure clarity, accuracy, and relevance. Stay informed about product updates, system changes, and user feedback. Continuously refine content based on end-user and stakeholder input. Leverage modern documentation tools to organize and distribute content efficiently. Required Qualifications Minimum 3 years of experience as a Technical Writer, preferably within a software or SaaS environment. Exceptional writing and editing skills, with the ability to translate complex technical concepts into clear, accessible content. Hands-on experience documenting CRM systems (experience with custom-built CRMs is a strong plus). Familiarity with documentation platforms such as Confluence , Notion , Markdown editors , or platforms like Read the Docs , Docusaurus . Ability to create and edit visuals using tools like Visio , Lucidchart , or similar. Basic understanding of API documentation (e.g., Swagger, Postman) and system integration workflows. Experience working in remote, multicultural teams with excellent collaboration and time management skills. Strong attention to detail and organizational abilities. Understanding of Agile development methodologies and the software development lifecycle (SDLC) . Show more Show less

About Lead India: Lead India is a fast-growing IT company delivering innovative digital solutions and IT consulting services. We empower startups and enterprises by combining cutting-edge technologies with business insight. As part of our growth, we’re inviting aspiring professionals to work on live projects and gain practical exposure through our internship program. Role Overview: We are looking for a curious, detail-oriented, and proactive Business Analyst Intern to join our remote team. You’ll work alongside project managers, developers, and clients to help bridge the gap between business needs and technical solutions. Key Responsibilities: Gather and analyze business requirements through meetings, research, and data analysis Document functional and technical requirements clearly Assist in preparing user stories, wireframes, and flow diagrams Participate in client meetings and contribute to solution design discussions Support project planning, tracking, and reporting Help perform gap analysis and identify areas of improvement in existing processes Required Skills: Strong analytical and problem-solving abilities Excellent written and verbal communication skills Basic understanding of business process modeling and documentation Familiarity with tools like Microsoft Excel, PowerPoint, Jira, Confluence, or similar Ability to work independently in a remote setting Eagerness to learn and contribute to a fast-paced team Nice to Have: Knowledge of SDLC or Agile methodologies Exposure to tools like Lucidchart, Figma, Balsamiq, or similar Basic knowledge of SQL or data analysis Previous internship or project experience in a similar role You will received salary upto 25,000/- per month. Show more Show less

Agile/Scrum Practices Cross-Team Coordination: Work closely with developers, ML engineers, UI/UX, QA, and DevOps to ensure unified execution Monitoring & Reporting: Provide high-clarity updates using dashboards, project trackers, and concise reports for leadership and clients Issue Management: Anticipate roadblocks early, resolve bottlenecks, and keep projects on track Strategic Input: Gather insights from clients and delivery experience to refine processes and shape future execution Management Tools or Equivalent Task & Sprint Management: Jira, Trello, Click Up, Asana, or Notion Planning & Milestones: GanttPRO, TeamGantt, MS Project Collaboration: Slack, MS Teams, Zoom Documentation: Confluence, Notion, Google Docs Visualization & Architecture: Figma, Lucidchart, Miro Reporting & Dashboards: Google Sheets, Excel, Power Qualifications : Minimum 4 years of project management experience in tech-heavy or AI-related environments Strong working knowledge of AI/ML concepts, API-based workflows, and cloud deployments Exceptional communication skills with the ability to bridge business and technical conversations. Deep understanding of Agile/Scrum methodologies and tools Demonstrated experience managing global or distributed teams Bachelors degree in Engineering, Computer Science, or IT; MBA or PM certification is a Skills : Background in AI/ML product delivery, SaaS platforms, or API-based services Certifications such as PMP, Scrum Master, or Agile Practitioner Experience managing projects across geographies or time zones Familiarity with enterprise clients or regulated industries (e.g. healthcare, finance) (ref:hirist.tech) Show more Show less

Job Summary: We are looking for a skilled and analytical Systems Analyst to join our digital transformation team. This role is essential in evaluating business needs, analyzing system requirements, and driving implementation across cloud platforms , AI-driven tools , enterprise applications , and modern integration frameworks . The ideal candidate is detail-oriented and thrives in cross-functional, tech-forward environments. Key Responsibilities: Analyze, document, and improve business processes, systems, and data flows. Collaborate with business stakeholders, software developers, data teams, and QA to design scalable solutions. Act as a liaison between business units and IT to ensure systems meet business objectives. Lead requirements gathering, functional specs documentation, and system configuration. Participate in the design and rollout of AI-integrated workflows, cloud applications, and microservices. Conduct feasibility studies, cost/benefit analysis, and impact assessments for system changes. Support API-based integration between systems (e.g., ERP, CRM, HRIS, custom platforms). Ensure systems meet compliance, security, and performance standards. Required Qualifications: Bachelor’s degree in Information Systems, Computer Science, or related field. 5+ years of experience as a Systems Analyst or in a similar analytical role. Experience with Cloud platforms (AWS, Azure, or GCP) and SaaS solutions . Strong understanding of data models , SQL , and RESTful APIs . Experience working with tools such as Jira , Confluence , Visio , or Lucidchart . Solid understanding of Agile/Scrum environments and software development lifecycles (SDLC). Excellent analytical, problem-solving, and communication skills. Preferred Skills: Experience with AI/ML-enabled platforms or generative AI tools. Knowledge of iPaaS solutions (e.g., MuleSoft, Boomi, Zapier). Familiarity with ERP systems (e.g., SAP, Oracle), CRM (Salesforce), or ServiceNow . Understanding of data governance , privacy compliance , and cybersecurity basics . Certifications such as CBAP , ITIL , AWS Certified Solutions Architect , or Azure Fundamentals . Show more Show less

Job Summary This role is focused on driving internal automation of business processes across departments including HR, Finance, Customer Support, and Operations. The Business Analyst will work closely with department heads, developers, and project managers to identify manual tasks, propose automation solutions, and deliver functional designs using Microsoft PowerApps and Python-based platforms. The ideal candidate brings a strong appreciation of business workflows, data flows, and how systems operate at a conceptual level—combined with a sharp eye for detail in defining requirements and supporting successful delivery. Key Responsibilities Business Analysis & Process Automation Analyze current workflows across departments to identify automation opportunities. Document as-is and to-be process flows, data mappings, and decision logic. Gather and articulate business needs into detailed BRDs, user stories, and acceptance criteria. Map data flows, transformations, and integrations across internal tools and databases. Define success metrics and KPIs for each automation project. Platform-Centric Solutioning Work with development teams building solutions on Microsoft PowerApps and Python-based automation platforms. Create wireframes, mockups, and UI flow diagrams for internal tools and apps. Design data transformation logic to support process automation workflows. Understand the capabilities and limitations of PowerApps and Python-based scripts to propose viable technical solutions. Project Management & Execution Collaborate with developers, testers, and stakeholders to manage delivery timelines and priorities. Facilitate sprint planning, standups, and retrospectives under Agile methodology. Maintain project plans, issue trackers, and documentation for internal visibility and alignment. Support user acceptance testing (UAT), training, and deployment. Required Skills & Qualifications Bachelor's degree in Business, Engineering, Computer Science, or a related field. 3-6 years of experience in business analysis with a focus on internal process automation. Strong exposure to Microsoft Power Platform (especially PowerApps) and Python automation scripts. Hands-on experience with process mapping, data transformation, and workflow design. Proficiency in tools like Lucidchart, Figma, Excel, SQL, Jira, and Confluence. Strong conceptual understanding of software systems and data-driven integrations. Preferred Qualifications Experience automating workflows using Power Automate, Dataverse, Flask/FastAPI, or Python scripts integrated with enterprise systems. Familiarity with REST APIs and database design. Certification in Business Analysis, Scrum, or Microsoft Power Platform is a plus. Key Deliverables Business Requirement Documents (BRDs) Functional Specifications and User Stories Process Flows and Data Flow Diagrams Wireframes and UI Prototypes Sprint Boards, Delivery Roadmaps, and Risk Logs UAT Plans and Post-Deployment Reports Show more Show less

Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them. Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself. The Lead UX Designer creates compelling and delightful interactive experiences for users of our retirement services digital products, various websites and mobile applications. This role will use insights from quantitative and qualitative research to inform the user experience and produce work in an iterative manner while utilizing a human-centered design approach. This person will need to possess strong innovative and creative thinking balanced with pragmatism and be able to communicate with business leaders, product owners, project managers, developers and visual designers. This is a highly visible role and is expected to execute work with boldness, urgency, accountability and transparency. Our culture and company values (Customer obsessed, Accountable, Growth mindset, constantly improving, and Inclusive) are at the center of everything we do at Empower and this opportunity is for the individual that not only has the skills to deliver the work but will also live and express our values each and every day. ESSENTIAL FUNCTIONS: Create wireframes and prototypes that illustrate functionality and the overarching UX Use design thinking to develop storyboards, user flows and sitemaps Develop and maintain component library to ensure consistency across platforms Identify and troubleshoot UX issues (e.g. interaction, device usability, accessibility etc) Present low/high fidelity mockups to internal teams and various stakeholders Iterate using data, research, and client feedback to enhance the user experience Analyze industry competitors and outside industry best of breed experiences. QUALIFICATIONS: Minimum 7+ years’ work experience as a UX/UI Designer in a complex, highly visible environment. Highly Proficient with UX and collaboration tools such as Sketch, Figma, InVision, LucidChart etc. Deep knowledge and understanding of modern web and mobile architecture. Able to communicate the rationale behind design decisions. Key understanding of the product development lifecycles, from ideation to production. Solid experience in developing and understanding journey maps, product blueprints and can find key and applicable information in research studies. Ability to showcase work of projects delivering business value Normal Office Working Conditions: this job operates in a professional office environment and routinely uses standard office equipment. We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age, race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.

Job Title: Presales Manager Location: Hyderabad, Experience: Minimum 8 Years Department: Business Development / Solutioning Industry: IT Services & Technology Solutions About Softobiz Softobiz is a forward-thinking technology consulting and engineering company empowering enterprises and digital-native businesses across the US, Australia, and global markets to accelerate their digital transformation journeys. We specialize in scalable cloud solutions, modern product engineering, and AI-led innovation that delivers measurable business outcomes. As we expand our global footprint, we're seeking an exceptional Presales Lead who thrives at the intersection of business strategy, technology innovation, and compelling storytelling. Role Overview We're looking for a results-driven, execution-oriented Presales Lead who can masterfully navigate the complete presales lifecycle—from uncovering client challenges to architecting and articulating solutions that win deals. This hands-on role is perfect for someone who can lead discovery sessions, design technical solutions, and craft persuasive proposals that showcase our value proposition to global clients. The ideal candidate brings practical experience working with diverse clients—particularly across North American and Australian markets—and excels at communicating complex technical concepts to both technical experts and business stakeholders.. What You'll Do Champion the Solutioning Process Partner with sales, delivery teams, and technical architects to uncover and address client business challenges Design innovative solution architectures and service frameworks perfectly tailored to each client's unique ecosystem Develop winning proposals, SOWs, RFP/RFI responses, and pitch decks that clearly articulate our value proposition and competitive advantage Drive Client Engagement Lead strategic discovery sessions, technical deep-dives, and roadmap discussions with key client stakeholders Create and deliver compelling product demos, proof of concepts (PoCs), and capability walkthroughs that connect technology solutions to business outcomes Serve as a trusted strategic advisor—guiding clients through technology selection, modernization paths, and digital transformation strategies Craft Content That Converts Build and maintain a dynamic repository of case studies, solution accelerators, capability decks, and reusable assets Collaborate with marketing and design teams to develop industry-specific pitch materials, landing pages, and go-to-market narratives that resonate with target audiences Continually refine and sharpen messaging around our core offerings—product engineering, cloud services, AI/ML solutions, and DevSecOps Drive Innovation Stay ahead of industry trends, competitor movements, and emerging technologies to evolve our positioning Identify repeatable patterns and use cases to build presales accelerators that improve proposal quality and time-to-delivery Contribute to thought leadership initiatives that establish Softobiz as an authority in digital transformation What You Bring Experience 6–10 years in presales, solution consulting, or client-facing technical roles within IT services or digital engineering Technical Knowledge Strong understanding of enterprise architecture, cloud-native development, DevSecOps, and emerging technologies including AI/ML, automation, and modern data platforms Client Engagement Proven success handling complex, multi-service proposals for enterprise clients across North America and Australia Adaptability Ability to thrive under tight deadlines, manage multiple opportunities simultaneously, and pivot quickly in a fast-paced environment Communication Exceptional verbal and written communication skills—with the ability to translate complex technical concepts into compelling business value propositions Tools Proficiency Hands-on experience with presentation tools (PowerPoint), visualization platforms (Visio, Miro, Lucidchart), and proposal automation systems Business Acumen Experience with CRM platforms like Zoho, Salesforce, or HubSpot for opportunity tracking and pipeline management What Sets You Apart Experience with SaaS product positioning, startup technology evaluations, or enterprise-scale digital transformation initiatives Collaborative workflow expertise using modern tools like ClickUp, Figma, or Miro Understanding of Agile and DevOps delivery methodologies and their business benefits Sector-specific knowledge in fintech, healthcare, retail, or manufacturing domains Experience building or contributing to go-to-market strategies

Job Title: Business Analyst Executive Location: Jaipur, Rajasthan, India Experience: 1-3 Years ( work from office ) Monday to Friday 10 to 7 Job Summary: We are looking for a motivated Business Analyst to understand business needs, document requirements, and collaborate on delivering solutions. You'll use your analytical skills to contribute to project success. This is a great opportunity for someone with 1-3 years of experience to grow. Responsibilities: Work with stakeholders to understand business problems and needs. Elicit, analyze, and document business, functional, and non-functional requirements. Translate business needs into technical specifications. Experienced with job portals such as Freelancer, Willing, and Upwork. Willing and able to work in shifts and accommodate different time zones as required. Create and maintain project documentation (BRDs, FSDs, user stories, process maps). Assist with testing and gather user feedback. Analyze data to support decisions and identify improvements. Support project managers with tracking and communication. Stay updated on business analysis best practices. Contribute to a positive team environment. Engage in pre-sales activities, providing technical expertise and solutions design support to potential clients. Qualifications: Bachelor's degree in Business, Computer Science, IT, or related field. 1-3 years of Business Analyst experience. Strong analytical and problem-solving skills. Excellent communication and interpersonal skills. Proficientin requirement elicitation and documentation. Familiarity with SDLC and agile methodologies. Experience with process modeling tools (e.g., Visio, Lucidchart) is a plus. Basic understanding of databases/SQL is desirable. Ability to work independently and in a team. Strong organizational and time management skills. Job Type: Full-time Benefits: Paid sick time Schedule: Day shift Monday to Friday Ability to Commute: Saratoga Springs, NY 12866 (Preferred) Ability to Relocate: Saratoga Springs, NY 12866: Relocate before starting work (Preferred) Work Location: In person

Job Summary: We are looking for an experienced Business Analyst with 10+ years of experience to join our IT & Analytics team. The ideal candidate will be responsible for gathering and analysing business and technical requirements, facilitating communication between stakeholders, and ensuring successful implementation of IT solutions. The role requires strong analytical thinking, problem-solving skills, and expertise in software development lifecycle (SDLC) methodologies. Key Responsibilities: Work closely with business stakeholders, IT teams, and developers to gather and document functional and non-functional requirements. Analyse business processes and recommend IT solutions to improve efficiency and productivity. Act as a bridge between business users and IT teams to ensure alignment of technology solutions with business needs. Develop user stories, use cases, process flows, and wireframes to support system design and implementation. Conduct gap analysis and feasibility studies for IT projects. Collaborate with software development teams in Agile/Scrum environments to ensure timely delivery of solutions. Facilitate workshops, requirement-gathering sessions, and sprint planning meetings. Define acceptance criteria, assist in user acceptance testing (UAT), and ensure quality assurance of IT solutions. Stay updated with emerging technologies, IT trends, and best practices in business analysis. Exposure to cloud computing (AWS, Azure, or Google Cloud)., APIs, system integrations, and database management. Required Qualifications & Skills: Education: Bachelor's/master’s degree in computer science, Information Technology, Business Administration, or a related field. Experience: Minimum 10+ years of experience in business analysis within an IT or software development environment. Strong understanding of software development lifecycle (SDLC), Agile, Scrum, and Waterfall methodologies. Proficiency in business analysis tools such as JIRA, Confluence, Microsoft Visio, or Lucidchart. Ability to analyze and interpret complex business and IT requirements. Excellent communication, stakeholder management, and documentation skills. Experience working with enterprise IT systems, cloud technologies, and integration projects is a plus. Certification in Business Analysis (CBAP, CCBA, PMI-PBA) or Agile (CSPO, SAFe) is a plus.

Job Title: Business AnalystLocation: Surat, Gujarat (On-site)Experience: 1–3 yearsEmployment Type: Full-time, On-site (No Work-From-Home) About the RoleAs a Business Analyst at our Surat office, you will bridge the gap between business needs and technology solutions. You’ll work closely with stakeholders to gather requirements, analyze processes, and deliver actionable insights that drive informed decision-making and enhance operational efficiency. Key Responsibilities1) Requirements Gathering & Analysis– Conduct interviews and workshops with business stakeholders to elicit, document, and validate functional and non-functional requirements.– Create clear, detailed requirement artifacts (BRDs, FRDs, user stories, use cases). 2) Process Mapping & Improvement– Analyze existing business processes, workflows, and systems to identify gaps and areas for improvement.– Develop process maps, flowcharts, and gap-analysis reports. 3) Data Analysis & Reporting– Perform quantitative and qualitative data analysis to uncover trends, variances, and performance metrics.– Prepare dashboards and management reports to support strategic decision-making. 4) Solution Design & Validation– Translate business requirements into technical specifications in collaboration with developers, QA, and UX teams.– Participate in solution design workshops, wireframing, and prototyping sessions.– Support user-acceptance testing (UAT), draft test scenarios, and ensure solutions meet business needs. 5) Stakeholder Management– Act as the primary liaison between business units, IT, and external vendors.– Communicate project status, risks, and issues to stakeholders in a timely manner. 6) Change Management & Training– Assist in preparing change-impact assessments and training materials.– Conduct user training sessions and create user guides to facilitate smooth adoption. Required Skills & Qualifications1) Educational Background:– Bachelor’s degree in Business Administration, Finance, Economics, Computer Science, or a related field. 2) Technical & Analytical Skills:– Proficiency in requirements-gathering techniques and documentation (BRDs, user stories).– Hands-on experience with process-mapping tools (e.g., Visio, Lucidchart).– Strong data analysis skills; familiarity with SQL, Excel (pivot tables, VLOOKUP), and BI tools (Power BI, Tableau).– Understanding of software development lifecycle (SDLC) and Agile methodologies (Scrum, Kanban). 3) Soft Skills:– Excellent verbal and written communication.– Strong problem-solving, critical-thinking, and decision-making abilities.– Detail-oriented with strong organizational skills.– Ability to manage multiple priorities and meet deadlines in a fast-paced environment. 4) Interpersonal Skills:– Collaborative team player; adept at building rapport with cross-functional teams.– Comfortable presenting findings to senior management. Preferred QualificationsPrior experience in ERP, CRM, or finance transformation projects. Professional certification such as CBAP, PMI-PBA, or Agile Business Analyst certification.

Job Summary We are looking for a Data Modeler to design and optimize data models supporting automotive industry analytics and reporting. The ideal candidate will work with SAP ECC as a primary data source, leveraging Databricks and Azure Cloud to design scalable and efficient data architectures. This role involves developing logical and physical data models, ensuring data consistency, and collaborating with data engineers, business analysts, and domain experts to enable high-quality analytics solutions. Key Responsibilities: 1. Data Modeling & Architecture: Design and maintain conceptual, logical, and physical data models for structured and unstructured data. 2. SAP ECC Data Integration: Define data structures for extracting, transforming, and integrating SAP ECC data into Azure Databricks. 3. Automotive Domain Modeling: Develop and optimize industry-specific data models covering customer, vehicle, material, and location data. 4. Databricks & Delta Lake Optimization: Design efficient data models for Delta Lake storage and Databricks processing. 5. Performance Tuning: Optimize data structures, indexing, and partitioning strategies for performance and scalability. 6. Metadata & Data Governance: Implement data standards, data lineage tracking, and governance frameworks to maintain data integrity and compliance. 7. Collaboration: Work closely with business stakeholders, data engineers, and data analysts to align models with business needs. 8. Documentation: Create and maintain data dictionaries, entity-relationship diagrams (ERDs), and transformation logic documentation. Skills & Qualifications Data Modeling Expertise: Strong experience in dimensional modeling, 3NF, and hybrid modeling approaches. Automotive Industry Knowledge: Understanding of customer, vehicle, material, and dealership data models. SAP ECC Data Structures: Hands-on experience with SAP ECC tables, business objects, and extraction processes. Azure & Databricks Proficiency: Experience working with Azure Data Lake, Databricks, and Delta Lake for large-scale data processing. SQL & Database Management: Strong skills in SQL, T-SQL, or PL/SQL, with a focus on query optimization and indexing. ETL & Data Integration: Experience collaborating with data engineering teams on data transformation and ingestion processes. Data Governance & Quality: Understanding of data governance principles, lineage tracking, and master data management (MDM). Strong Documentation Skills: Ability to create ER diagrams, data dictionaries, and transformation rules. Preferred Qualifications Experience with data modeling tools such as Erwin, Lucidchart, or DBT. Knowledge of Databricks Unity Catalog and Azure Synapse Analytics. Familiarity with Kafka/Event Hub for real-time data streaming. Exposure to Power BI/Tableau for data visualization and reporting.

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Gurugram, Haryana, India; Hyderabad, Telangana, India . Minimum qualifications: Bachelor’s degree or equivalent practical experience. 8 years of experience in process excellence, business process management, or operations consulting. Experience in process improvement methodologies (e.g., Lean, Six Sigma, Agile, Business Process Model and Notation (BPMN)). Experience in project management tools and methodologies. Preferred qualifications: Master’s degree in Business, Statistics, Mathematics, Economics, Engineering or Applied Science, or a related field. Certifications in Lean Six Sigma Black Belt (LSSBB), Certified Business Analysis Professional (CBAP), or Project Management Professional (PMP). Experience with data visualization tools (e.g., Tableau, Google Data Studio). Experience in working within the technology or digital advertising industry. Experience with Google Ads products and support processes. Experience with process mapping and business process modeling tools (e.g., Visio, Lucidchart). About the job In this role, you will be optimizing and transforming our customer delivery and internal support processes. You will enhance customer experience, efficiency, scalability, and the overall effectiveness of our technical support and consulting services for Google Ads. You will leverage your understanding of process improvement methodologies, your problem solving skills, and your ability to collaborate across diverse teams to identify pain points, design solutions, and implement sustainable process changes. You will be a thinker with capable of leading projects and collaborating with stakeholders at various levels.Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products. To learn more about gTech, check out our video. Responsibilities Conduct assessments of existing gTech Ads processes, identifying inefficiencies, bottlenecks, and areas for improvement using methodologies like Lean, Six Sigma, and Value Stream Mapping. Design and develop optimized processes, workflows, and tools that align with business objectives, improve operational efficiency, and enhance the customer experience. Lead and manage process improvement projects from initiation to closure, including defining scope, developing project plans, managing stakeholders, mitigating risks, and ensuring delivery. Partner with cross-functional teams including, Tech and Media delivery, Customer support, Vendor partners and Business operations to understand their needs, gather requirements, and drive consensus on process changes. Define key performance indicators (KPIs) to measure the impact of process improvements, monitor performance, and identify opportunities for further optimization. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Design& manage data using Erwin Data modeller Database Performance & Query Optimization: HA/DR, implement AWS aurora, Database automation, Integrate real-time monitoring with AWS CloudWatch, Prometheus, and Grafana dashboards. Required Candidate profile 6-8 years work ex in Database administrator, Bachelor/ master in CS, expertise in postgreSQL, Oracle DB , AWS RDS,AWS aurora, AWSS multi AZ, prometheus,graffana

Visakhapatnam, Andhra Pradesh Work Type: Full Time Bachelor's degree in a relevant field (e.g., Computer Science, Information Systems, Business Administration, Life Sciences). 8+ years of experience as a Business Analyst / Product Owner in a software development environment. Strong understanding of the pharmaceutical industry and its related business processes. Experience with software development methodologies (e.g., Agile, Waterfall). Excellent analytical, problem-solving, and communication skills (both written and verbal). Ability to work effectively with both technical and non-technical stakeholders. Proficiency in requirements elicitation and documentation techniques. Familiarity with regulatory requirements in the pharmaceutical industry (e.g., FDA, EMA). Experience with business process modeling tools (e.g., Visio, Lucidchart). Strong attention to detail and a commitment to delivering high-quality results. Collaborate with clients and internal stakeholders to understand business requirements and objectives within the pharmaceutical domain Elicit, analyze, and document business, system, and functional requirements using various techniques (e.g., user stories, use cases, process flows, data flow diagrams). Develop and maintain detailed business requirements documents, ensuring they are clear, concise, and unambiguous. Work closely with the development team to ensure that requirements are understood and implemented correctly. Conduct user acceptance testing (UAT) to validate that the software meets the defined requirements and business needs. Provide support to clients during implementation and post-implementation phases. Stay up to date with industry trends, regulatory changes, and technological advancements in the pharmaceutical domain. Contribute to the improvement of business analysis processes and methodologies. Facilitate communication and collaboration between technical and non-technical stakeholders. Create and deliver presentations and training materials related to system functionalities. Open Date: May-01-2025

What you will do Lets do this. Lets change the world. In this vital role you will create and develop data lake solutions for scientific data that drive business decisions for Research. You will build scalable and high-performance data engineering solutions for large scientific datasets and collaborate with Research collaborators. You will also provide technical leadership to junior team members. The ideal candidate possesses experience in the pharmaceutical or biotech industry, demonstrates deep technical skills, is proficient with big data technologies, and has a deep understanding of data architecture and ETL processes. Roles & Responsibilities: Lead, manage, and mentor a high-performing team of data engineers Design, develop, and implement data pipelines, ETL processes, and data integration solutions Take ownership of data pipeline projects from inception to deployment, manage scope, timelines, and risks Develop and maintain data models for biopharma scientific data, data dictionaries, and other documentation to ensure data accuracy and consistency Optimize large datasets for query performance Collaborate with global multi-functional teams including research scientists to understand data requirements and design solutions that meet business needs Implement data security and privacy measures to protect sensitive data Leverage cloud platforms (AWS preferred) to build scalable and efficient data solutions Collaborate with Data Architects, Business SMEs, Software Engineers and Data Scientists to design and develop end-to-end data pipelines to meet fast paced business needs across geographic regions Identify and resolve data-related challenges Adhere to best practices for coding, testing, and designing reusable code/component Explore new tools and technologies that will help to improve ETL platform performance Participate in sprint planning meetings and provide estimations on technical implementation What we expect of you We are all different, yet we all use our unique contributions to serve patients. The [vital attribute] professional we seek is a [type of person] with these qualifications. Basic Qualifications: Doctorate Degree OR Masters degree with 4 - 6 years of experience in Computer Science, IT, Computational Chemistry, Computational Biology/Bioinformatics or related field OR Bachelors degree with 6 - 8 years of experience in Computer Science, IT, Computational Chemistry, Computational Biology/Bioinformatics or related field OR Diploma with 10 - 12 years of experience in Computer Science, IT, Computational Chemistry, Computational Biology/Bioinformatics or related field Preferred Qualifications: 3+ years of experience in implementing and supporting biopharma scientific research data analytics (software platforms) Functional Skills: Must-Have Skills: Proficiency in SQL and Python for data engineering, test automation frameworks (pytest), and scripting tasks Hands on experience with big data technologies and platforms, such as Databricks, Apache Spark (PySpark, SparkSQL), workflow orchestration, performance tuning on big data processing Excellent problem-solving skills and the ability to work with large, complex datasets Able to engage with business collaborators and mentor team to develop data pipelines and data models Good-to-Have Skills: A passion for tackling complex challenges in drug discovery with technology and data Good understanding of data modeling, data warehousing, and data integration concepts Good experience using RDBMS (e.g. Oracle, MySQL, SQL server, PostgreSQL) Knowledge of cloud data platforms (AWS preferred) Experience with data visualization tools (e.g. Dash, Plotly, Spotfire) Experience with diagramming and collaboration tools such as Miro, Lucidchart or similar tools for process mapping and brainstorming Experience writing and maintaining technical documentation in Confluence Understanding of data governance frameworks, tools, and best practices Professional Certifications: Databricks Certified Data Engineer Professional preferred Soft Skills: Excellent critical-thinking and problem-solving skills Good communication and collaboration skills Demonstrated awareness of how to function in a team setting Demonstrated presentation skills