Job Summary This role is focused on driving internal automation of business processes across departments including HR, Finance, Customer Support, and Operations. The Business Analyst will work closely with department heads, developers, and project managers to identify manual tasks, propose automation solutions, and deliver functional designs using Microsoft PowerApps and Python-based platforms. The ideal candidate brings a strong appreciation of business workflows, data flows, and how systems operate at a conceptual level—combined with a sharp eye for detail in defining requirements and supporting successful delivery. Key Responsibilities Business Analysis & Process Automation Analyze current workflows across departments to identify automation opportunities. Document as-is and to-be process flows, data mappings, and decision logic. Gather and articulate business needs into detailed BRDs, user stories, and acceptance criteria. Map data flows, transformations, and integrations across internal tools and databases. Define success metrics and KPIs for each automation project. Platform-Centric Solutioning Work with development teams building solutions on Microsoft PowerApps and Python-based automation platforms. Create wireframes, mockups, and UI flow diagrams for internal tools and apps. Design data transformation logic to support process automation workflows. Understand the capabilities and limitations of PowerApps and Python-based scripts to propose viable technical solutions. Project Management & Execution Collaborate with developers, testers, and stakeholders to manage delivery timelines and priorities. Facilitate sprint planning, standups, and retrospectives under Agile methodology. Maintain project plans, issue trackers, and documentation for internal visibility and alignment. Support user acceptance testing (UAT), training, and deployment. Required Skills & Qualifications Bachelor's degree in Business, Engineering, Computer Science, or a related field. 3-6 years of experience in business analysis with a focus on internal process automation. Strong exposure to Microsoft Power Platform (especially PowerApps) and Python automation scripts. Hands-on experience with process mapping, data transformation, and workflow design. Proficiency in tools like Lucidchart, Figma, Excel, SQL, Jira, and Confluence. Strong conceptual understanding of software systems and data-driven integrations. Preferred Qualifications Experience automating workflows using Power Automate, Dataverse, Flask/FastAPI, or Python scripts integrated with enterprise systems. Familiarity with REST APIs and database design. Certification in Business Analysis, Scrum, or Microsoft Power Platform is a plus. Key Deliverables Business Requirement Documents (BRDs) Functional Specifications and User Stories Process Flows and Data Flow Diagrams Wireframes and UI Prototypes Sprint Boards, Delivery Roadmaps, and Risk Logs UAT Plans and Post-Deployment Reports Show more Show less

Core Requirements: Advanced Proficiency in Microsoft Excel: Expertise in complex formula creation such as VLOOKUP, INDEX-MATCH, IF, and nested functions. Skilled in data summarization and analysis using pivot tables, filters, conditional formatting, and other dynamic tools. Ability to automate repetitive tasks using macros or advanced Excel features (preferred) Data Handling and Transformation: Strong understanding of data structures, data cleaning, and transformation techniques Ability to extract, merge, and manipulate data from multiple sources for meaningful insights. Proficiency in identifying data inconsistencies and ensuring data integrity in reports and dashboards. Power BI and SQL: Ability to build interactive dashboards and reports using Power BI Experience in writing and optimizing SQL queries for data extraction and transformation Understanding of data modeling and relational database concepts Written Communication Skills: Ability to draft professional and concise emails for internal and external communication Verbal Communication: Capable of clear and effective coordination across teams, ensuring accurate understanding of processes and requirements. Preferred Attributes: Detail-oriented with strong analytical and problem-solving skills Ability to manage large data sets with precision and efficiency Comfortable working in a fast-paced, deadline-driven environment Programming experience in any platform or language (e.g., Python, R, VBA, etc.) is a plus, especially for data automation and processing tasks. Show more Show less

ABOUT US : Gigmo Solutions Pvt. Ltd is a fast-growing organization with global experience, having presence in several countries in the Americas, Europe, Africa, and Asia. Expertise in Spanish, Portuguese, French, Italian, German, and global English. Gigmos aims to transform customer support domain by leveraging curated Gig workforce across the globe and using cutting edge AI technologies for increased support efficiency at reduced cost and enhanced flexibility. We are Microsoft Partner in providing technical support. Website: https://Gigmos.com LinkedIn:https://www.linkedin.com/company/14543064 Hardware Pre-requisites: - Laptop (min 16gb RAM), windows 11 pro, internet speed- 50 MBPS minimum Upload and Download Designation- Team Manager- Operations The Person You demonstrate solid leadership and analytical skills, exhibit strong business acumen, as well as a commitment to productivity. You are a self-starter, go-getter, proactive and has the ability to learn and perform in a fast-paced environment. You are dynamic, result oriented, has the ability to drive results through others, possess strong analytical and negotiation skills and excellent process orientation. Role You are required to manage team operations, create new solutions, leveraging and, where needed, adapting existing methods and procedures Work closely with the management team to align customer support goals with overall business objectives Monitor key performance indicators (KPIs) to ensure team goals and targets are met You are required to understand the strategic direction set by senior management, clearly communicate team goals, deliverables, and keep the team updated on change Delegate tasks, set deadlines and oversee day to day operations Providing timely feedback to team members and resolve issues Create an open communication culture and an inspiring team environment Provide guidance, training and mentoring to team members to improve the productivity Identify and implement process improvements to enhance efficiency Ensure high-quality customer service delivery that meets or exceeds customer expectations Handle escalated customer issues and provide resolution in a timely and satisfactory manner Collaborate with other departments to address customer concerns and improve overall customer experience Should Recognize high performance and reward accomplishment Reports should be promptly shared with management on timely basis Qualifications And Experience Graduate with minimum 4-6 years of Experience as Team Manager/ Team Lead in Technical Support Process or operations role Should have good knowledge in MS office Strong leadership and team management skills Excellent communication and interpersonal skills Analytical mindset with the ability to use data for decision-making Familiarity with customer support software and tools Problem-solving skills and the ability to handle escalated customer issues Work Location -Permanent work from home. Show more Show less

Gigmo Solutions Pvt. Ltd is a fast-growing organization with global experience, having presence in several countries like America, Europe, Africa, and Asia. Expertise in Spanish, Portuguese, French, Italian, German, and global English. Gigmos aims to transform customer support domain by leveraging curated Gig workforce across the globe and using cutting edge AI technologies for increased support efficiency at reduced cost and enhanced flexibility. We are Microsoft Partner in providing technical support. Website: https://Gigmos.com LinkedIn:https://www.linkedin.com/company/14543064 Shift : 5 Days (Monday- Friday), 9:30 AM to 6:30 PM Hardware Pre-requisites: - laptop (8gb RAM), windows 10/11, internet speed- min 30 MBPS upload and download Job Title: HR Operations Executive Location: Candidates should be based in Gurugram, Haryana. Experience: 2+ years Key Responsibilities: Payroll Management: Oversee the end-to-end payroll process, ensuring accuracy and compliance with local labor laws and organizational policies Policy & Compliance: Develop, implement, and maintain HR policies that align with legal and organizational requirements, while ensuring adherence to labor laws Compensation & Benefits: Manage compensation structures and benefit schemes, ensuring competitiveness and alignment with organizational goals Performance Management: Design and implement performance management processes, fostering a culture of feedback, development, and growth Training & Development: Identify training needs, develop programs to bridge skill gaps, and enhance employee engagement and performance Employee Engagement: Implement strategies to engage employees, fostering a positive work culture that enhances morale and productivity Grievance Management: Address and resolve employee grievances in a timely and professional manner, ensuring a fair and transparent approach Attendance & Leave Management: Oversee the management of attendance and leave policies, ensuring compliance and supporting smooth operations Onboarding: Lead the onboarding process to ensure a seamless and positive experience for new hires, helping them integrate effectively into the organization Entry and Exit Interviews: Manage the entry and exit interview process to gain valuable insights on employee experiences, improve retention, and address potential areas of concern Team Management: Lead and collaborate with cross-functional HR teams to ensure operational efficiency and support organizational goals Key Requirements: Experience: 2-6 years of experience in HR Operations, with a proven track record in payroll, policies, labor laws, compensation, performance management, training, employee engagement, grievance management, attendance and leave management, onboarding, and team management Education: Graduate or Postgraduate degree from a reputable university or college. HR certifications or further education in the HR domain would be an advantage Technical Skills: Comfort with HRMS and other HR-related technical tools; ability to interpret and work with complex data Presentation Skills: Excellent verbal and written communication skills with the ability to effectively present HR data, reports, and policies to all levels of the organization Personality: Strong interpersonal skills, a proactive approach, and a high degree of professionalism. You must be comfortable in a fast-paced, evolving work environment and maintain the ability to influence and collaborate with various teams Show more Show less

Job Description About us: Gigmo Solutions Pvt. Ltd is a fast-growing organization with global experience, having presence in several countries like America, Europe, Africa, and Asia. Expertise in Spanish, Portuguese, French, Italian, German, and global English. Gigmos aims to transform customer support domain by leveraging curated Gig workforce across the globe and using cutting edge AI technologies for increased support efficiency at reduced cost and enhanced flexibility. We are Microsoft Partner in providing technical support. Website: https://Gigmos.com LinkedIn: https://www.linkedin.com/company/14543064 Roles and Responsibilities: Handles customer issues through collaboration, resolution, or escalation to provide a great experience Drives his or her own case-wellness and ensures that key stakeholders and customers are up-to-date on the resolution status of their issue, through effective written and verbal communication Uses soft skills when responding to and resolving technical issues Required Skills Excellent customer service and communications skills both written and spoken English Strong active listening skills, able to ask strategic questions to uncover needs and deliver appropriate value-added recommendations for products/services that will solve customer problems Ability to speak and write clearly, to establish quick rapport with a caller, instill confidence and demonstrate passion in meeting and exceeding customers expectations Ability to adapt and flex style according to customer personality, culture, and profile (i.e. customers' new to technology and experienced pros alike) Critical thinking skills Help customers discover, buy, use, and love Microsoft products that meet and exceeds their needs; The advocate enjoys interactions with customers and is passionate about owning the support interaction through to the end Advocate may be required to support all channels (chat & voice) Technical knowledge: Windows OS, IE, MS Office applications, email, search, downloading / installing software Abilities and Experience should include: 2+ years of experience on development/product expertise of at least one of core workloads : SharePoint, Exchange, Microsoft Teams, Azure AD Strong in core technologies: .NET framework and ASP.Net / C# / .Net Core, C++, C#/.Net, Node.JS, Java, Go and React Familiar with Azure Active Directory, SharePoint, Outlook, and Microsoft Teams Working knowledge of networking protocols in the co ntext of enterprise deployment Exposure to scripting languages: JavaScript, JQuery, Powershell, Node.js, Python Exposure to RESTful APIs, OAuth protocol Exposure to tools - Fiddler, Netmon, Postman Recommended: Exposure to azure app registration, resource, and permission Basic understanding of azure bot framework Strong customer focus Excellent verbal and written communications skills Prior experience with Graph API (added advantage) Show more Show less