Lead, Cloud Support

Lead Cloud Support

To thrive in this position, you must be passionate about technology, excel in challenging situations, and possess a strong desire to help others succeed.

Responsibilities:

• Lead and manage a team of 5-6 Cloud Support Engineers tasked with supporting clients on Strategy s Business Intelligence product suite, Cloud platform, and related technologies.

• Build and maintain strong relationships with customers, partners, and internal stakeholders through high-quality interactions during customer project development and production system maintenance.

• Identify creative and sophisticated solutions to complex or high-priority issues reported while using Strategy s product suite by leveraging analytical expertise and strong troubleshooting skills.

• Collaborate and communicate effectively with peers, internal application teams, and software development teams to ensure seamless support.

• Prioritize and relay product defects and enhancement requests to Engineering teams in a clear and efficient manner.

• Create and contribute to customer-facing technical documentation and product knowledge addendums to support the growth of the Strategy Community.

• Engage in personal and professional development by participating in internal development programs aimed at enhancing skills and performance.

• Foster effective teamwork within a collaborative, fast-paced environment aligned toward shared goals.

Qualifications:

• Master s or Bachelor s degree in a technical field such as Engineering, Physics, Mathematics, Computer Science, or equivalent.

• Proficiency in Python, REST API, Java, SQL, HTML, or XML/XSL technologies.

• Strong knowledge of Windows/Linux system administration.

• 4 years of hands-on experience with the MicroStrategy platform

• Ability to work EMEA hours (12:30 PM to 9:30 PM IST).

• Excellent analytical and troubleshooting skills, with proven problem-solving capabilities.

• Exceptional time management skills to prioritize workload, multi-task, meet deadlines, and manage competing priorities in high-pressure situations.

• Outstanding oral and written communication skills in English.

• Pune office

Preferred Qualifications:

• Cloud certifications (AWS, Azure, Google Cloud).

Additional Information

The recruitment process includes online assessments as a first step. We send them via e-mail, please check also your SPAM folder.