L2 Server Support Engineer

Job Title: L2 Server Support Engineer Experience: 2 - 4 Years Location: Bangalore Note: Immediate Joiners are Preferred. Role Overview: We are looking for a skilled L2 Server Support Engineer with 2-4 years of experience in managing and troubleshooting Windows Server environments. The ideal candidate should be well-versed in O365, SharePoint, Teams Access, and the latest Windows Administration technologies . The role requires a proactive individual with strong problem-solving skills, excellent communication, and a deep understanding of enterprise IT infrastructure. Key Responsibilities: ✅ Server Administration & Troubleshooting: Provide L2 support for Windows Server environments (latest versions). Manage and troubleshoot Active Directory (AD), DNS, DHCP, Group Policies, and File Servers . Monitor server health, performance, and security patches . ✅ O365 & SharePoint Management: Administer and troubleshoot Office 365 services (Exchange Online, SharePoint, Teams, OneDrive). Manage user access, security policies, and permissions in O365. Ensure SharePoint site configurations and Teams Access Management . ✅ User & Access Management: Manage permissions, roles, and policies in AD, Teams, and SharePoint. Resolve escalated L2 tickets related to user access, security, and compliance. Support enterprise applications and collaboration tools . ✅ Security & Compliance: Ensure patch management, vulnerability assessment, and server hardening . Enforce security policies and compliance standards . ✅ Backup & Disaster Recovery: Manage server backups, restoration procedures, and DR strategies . Work with backup solutions (Veeam, Acronis, or similar tools) . ✅ Collaboration & Documentation: Work closely with L1 support teams and escalate issues to L3 if necessary . Maintain technical documentation, SOPs, and knowledge base articles . Required Skills & Qualifications: 2-4 years of experience in Windows Server Administration & L2 Support . Strong expertise in O365 administration (Exchange, SharePoint, Teams Access) . Hands-on experience with Active Directory, DNS, DHCP, and GPO . Knowledge of server virtualization (VMware, Hyper-V) and cloud environments (Azure/AWS) is a plus. Experience in backup solutions and disaster recovery planning . Strong troubleshooting and problem-solving skills. Good communication and ability to work in a team. Preferred Certifications (Good to Have): ✔ Microsoft Certified: Azure Administrator Associate (AZ-104) ✔ Microsoft 365 Certified: Modern Desktop Administrator Associate ✔ ITIL v4 Foundation Certification Job Type: Full-time Pay: ₹350,000.00 - ₹400,000.00 per year Benefits: Cell phone reimbursement Food provided Health insurance Internet reimbursement Leave encashment Life insurance Paid sick time Paid time off Provident Fund Shift: Day shift Morning shift Work Days: Monday to Friday Application Question(s): What level of L2 Server Support have you handled? What are your current and expected CTC Experience: L2 Server Support: 2 years (Required) Work Location: In person