70 Kpi Analysis Jobs

Experience in SAP CRM One-Order Framework and WEBUI Development (including BOL, GENIL enhancements etc.) Development expertise in S/4 ABAP Customer Management Service Knowledge of the data model in SAP S/4 Customer Management Must have working experience of BAdI, Post processing Framework, BAPI and usage of SOAP/REST services etc. Experience in Agile development approach"

Key Responsibility Responsible for fault repair, S2S activities for airtel broadband customers for the Circle Responsible for KPI delivery as per target & action for continues improvement Responsible for identification of improvement areas for the circle & define corrective actions Responsible for quality of fault repair /workmanship in the circle Responsible for continuous improvement in customer experience Responsible for process & SoP adherence Responsible for reduce OPEX expenditure & Cost efficiencies as per AoP S2S (New sales, rental upgrade, technology migration, Other LoB products etc) through service teams. Optimum use of resources with planned productivity Responsible for timely material consumption Responsible for QOS parameters related to TRAI, Regulatory & statutory compliance for the circle/Cluster Improvement of audit score for the circle Anticipate risks on services & take proactive action to ensure customer satisfaction Partner Management : FR - Partner identification along with SCM, Ensure correct documentations, adherence to legal and regulatory compliance, adherence of processes & SoP, timely clearance of partner bills & ensure timely payouts. Regular review with partners. Timely NFA / PR/PO for material & services Work closely with all stakeholders to ensure smooth operations. Recommend process improvement to enhance customer experience Responsible for seamless experience for customer during entire life cycle with airtel and improve the CFI score Up keeping of broadband network (Cable Copper & ODN) and Network elements for circle/Cluster Reduction of GFR, SLA, CFI & Quality of workmanship (Repeat + Reopen) In depth knowledge of broadband/FTTH, WiFi network, Broadband CPEs & copper / FTTH quality parameters. Regular monitoring of fault repair performance, analyze customer faults for corrective actions Monitor individual performance at engineers, TL & ZI wise performance. Responsible for reduction in open SR & SRs outside SLA. Track reason for outside SLA cases & corrective actions Gate meeting at defined frequency Visits as per defined norms Marquee permissions Proactive corrections New process implementation

Role & responsibilities: RAN Post Optimization Network Engineer | Market Area, North America (MANA) 1. Deep Knowledge of Swap/Cluster Acceptance Procedure. 2. Deep Knowledge of Ericsson OSS KPIs & Counters for LTE & VoLTE. 3. Hands-On with LTE KPI Optimization comprising of LTE/VoLTE Accessibility, Retainability & THP for Ericsson System 4. Hands-On with NR NSA KPI Optimization comprising of Accessibility, Retainability & THP for Ericsson System 5. Good understanding of RRC, ERAB procedure, Handover Preparation & Handover Execution procedure, PRB Utilization. 6. Good understanding on drops due to UE lost, MME drops, drops due to Handover. 7. Ericsson tool knowledge Ericsson Performance Portal (EPP),Ericsson Network Manager (ENM) preferred. 8. Basic knowledge of Nokia Counters, NetAct is added advantage 9. Knowledge of Drive Test KPIs such as RSRP, RSRQ, SINR, CQI, RI 10. Knowledge of 5G Standalone (Optional) 11. Basic Knowledge of Power BI (Optional) Working Model: Hybrid: • Laptop collection & KT: First 2-4 weeks from Office • Post KT: 100% Remote Preferred candidate profile : Preferred Base Location (For Laptop Collection): • 6 EGI Locations: Noida, Gurgaon, Bangalore, Kolkata, Chennai, Pune.

External job description The Primary responsibility of the role is to perform campaign operations to improve visibility of the content in Amazon Prime Video. The role will require the candidate to quickly understand the campaign ops tools and operation workflow tools. Associate need to continuously adapt and learn new features of the program and improve on their acumen to quickly edit and fix up contents. Associate has to follow editing SOP to spot/catch errors in the content. Associate needs to perform content quality check to qualify user experience for content viewing (flow and format quality). Associate will need to use software tools for quality audit, content editing and data capture. The associate will need to be aware of the operations metrics like productivity (Number of titles processed per hour), quality (defect %age) and delivery/latency SLA. The associate will be measured on compliance to these Metrics, SLA requirements, QA guidelines, team and personal goals. Associate should be a team player and come up with improvement ideas to their direct report and improve the editing/QA process. The associate will need to often contact stakeholders globally to provide status reports, communicate relevant information and escalate when needed. The role is an individual contributor role. The role requires a graduate degree with exposure to MS office and comfort with numbers. In addition the associate should have attention to detail, good communication skills, and a professional demeanor. The role requires the associate to be comfortable with night shift hours and flexible to extend support during critical business requirements Qualifications: Completed under graduation (UG) in any stream Analytical knowledge to solve basic mathematical and logical problems Candidate should be familiar with excel function. Ability to communicate effectively Strong attention to detail in editing content and deep dive and identify root causes of issues Good at problem solving, data analysis and troubleshooting issues related to content editing NOTICE PERIOD: Immediate OR (0-15 days)Only

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: UxM - NexThink. Experience3-5 Years.

Hi Job Enthusiasts! Greetings from ShiningStars Hiring for Assistant Manager Operations Lucknow Location. Company: Leading Multinational BPO (E-commerce Voice Process) Job Type: Full-Time | Work from Office Location: Lucknow Open Positions: 10 About the Company: We are a trusted BPO partner for some of Indias top e-commerce brands. With a strong presence across the country, we specialize in delivering efficient and quality-driven customer service. Our Lucknow branch is expanding, and we are looking for enthusiastic leaders to join our operations team. Roles and Responsibilities: Supervise daily operations of the e-commerce voice process team. Lead and motivate a team of customer support agents to achieve KPIs. Ensure adherence to SLAs, quality standards, and customer satisfaction targets. Monitor real-time performance and prepare improvement strategies. Conduct regular team huddles, coaching sessions, and trainings. Handle escalations and collaborate with cross-functional teams to resolve issues. Present team performance reports to higher management regularly. Eligibility Criteria: Minimum 5 years of experience in the BPO industry. At least 2 years of experience as an Assistant Manager Operations. Graduation in any stream is mandatory. Strong communication skills in English and Hindi. Proven track record of managing teams and delivering performance improvements. Prior experience in e-commerce and voice-based customer service is highly preferred. Immediate joiners will be given priority. Compensation and Work Details: Salary: Up to 5.5 LPA (Hike up to 30% depending on last drawn and interview performance) Working Days: 6 days a week with 1 rotational off Interview Mode: Virtual How to Apply: Send your updated CV via WhatsApp to Homa at 9696714723. If the call isn’t answered, please drop a message mentioning the role. Stay Updated on Openings: Join our official WhatsApp channel: https://whatsapp.com/channel/0029VaLXmHBEKyZFIm6giY0 #HiringNow #AssistantManager #OperationsJobs #LucknowJobs #EcommerceSupport #VoiceProcess #BPOCareers #TeamHandling #CustomerService #LeadershipOpportunity #ApplyNow #ShiningStarsRecruitment Let me know if you also want a shorter version for WhatsApp or a creative variation for LinkedIn.

1.Manage the full cycle of performance appraisals (goal setting, mid-year reviews, annual evaluations) 2.Strong analytical, communication, and interpersonal skills. 3.Experience in conducting employee training or workshops on performance management.

Job Title: Business Analyst/Data Analyst/ MIS Analyst Location: [Bengaluru / Yeshwantpur] Job Type: [Full-Time/On Role] Reports To: [Manager/Director] We are looking for a proactive and analytical Analyst to join our team. The ideal candidate will play a key role in bridging the gap between business needs and technology by gathering, analyzing, and documenting requirements, and supporting the successful delivery of projects and solutions. Role & responsibilities Analyze large data sets and provide actionable insights to support decision-making. Collaborate with stakeholders to gather, analyze, and document business requirements and processes. Generate and maintain daily, weekly, and monthly MIS reports as required by management. Translate business needs into functional specifications. Develop and maintain dashboards, reports, and performance metrics to monitor key KPIs using tools like Excel, Power BI, or Tableau. Collaborate with various departments to understand reporting requirements. Participate in solution design sessions, ensuring business needs are addressed. Analyze data to support business decisions and provide insights through reports and dashboards. Continuously identify opportunities for process improvement and efficiency gains. Preferred candidate profile Bachelors degree in Business Administration, Information Technology, or a related field. Excellent analytical and problem-solving skills. Strong knowledge of Microsoft Excel (advanced formulas, pivot tables, VLOOKUP, macros), PowerPoint, etc. 3+ years of experience in MIS, data analysis, reporting. or in a similar analytical role. Experience with SQL and database management. Familiarity with BI tools like Power BI, Tableau, or Google Data Studio is a plus. Excellent communication, presentation, and stakeholder management skills. Strong attention to detail and time management.

Position Purpose Lead Business Analyst would be responsible for driving business analysis, requirements gathering, and process improvement initiatives for the Know Your Customer (KYC) and due diligence functions within BNP PARIBAS. This role would ensure that KYC processes are efficient, compliant, and aligned with regulatory standards, leveraging Agile methodologies, Behavior-Driven Development (BDD), and automation testing strategies. This position will require to work in globally distributed organization. Responsibilities Lead the collection and documentation of business requirements for KYC, due diligence processes, Tax and Regulations Collaborate with stakeholders from Operations, Front office, Compliance or IT, conduct interviews/workshop to understand their needs and translate them into BRD and functional specifications. Develop deep understanding of business needs by data analysis, market trends and conduct gap analysis and process mapping to identify areas for improvement. Take ownership of feasibility studies, design solutions in line with requirements and architecture best practices, conduct demos, proposal development and represent in architectural committee Build delivery plan, define EPICs, break those down into user stories and write acceptance criteria using Gherkin or other tool. Act as the primary liaison between business users, IT teams, and external vendors. Ensure Agile principles and practices are adhered to within the project team Lead automation and guide teams to align with shift left and shift right strategy by encouraging a mindset for automation first and reduce recursive manual efforts Work with QA teams to ensure comprehensive test coverage using automation tools to improve efficiency. Oversee User Acceptance Testing (UAT) processes to ensure solutions meet business requirements and quality standards. Manage the change process to minimize disruption and ensure successful adoption of new features. Define KPIs and used insights driven by KPI analysis to drive continuous improvement. Level-up of teams members on KYC functional skills, IT best practices and help junior or new joiner to grow Technical & Behavioral Competencies Mandatory Skills: Proven track-record as a Lead Business Analyst in designing and implementing complex systems with workflow and data flows between multiple modules. Strong analytical and process management skills to interpret & anticipate business needs and translate them into application and operational requirements. Be able to analyze complex data sets, to consider data governance, data lineage when building solutions in relation with workflows, data flow in information system. Good understanding of technical infrastructure (databases, web development etc.) and how it interconnects with other system for data sharing Excellent communication and interpersonal skills, with the ability to articulate complex processes into simplified manner for diverse audiences. Good knowledge of Automated Testing Tools e.g. Cucumber. Hands on experience of BDD tools e.g Gherkin and API definition tools e.g. Swagger Hands-on experience on SQL and PL/SQL Hands on experience in creating FSD, BRDs and those specific to APIs Nice to have Skills: Experience in KYC Applications, specifically Fenergo application. Knowledge of BPMN tools e.g. Camunda Skills Referential Behavioural Skills : (Please select up to 4 skills) Ability to synthetize / simplify Ability to deliver / Results driven Attention to detail / rigor Creativity & Innovation / Problem solving Transversal Skills: (Please select up to 5 skills) Ability to anticipate business / strategic evolution Ability to understand, explain and support change Ability to develop others & improve their skills Ability to set up relevant performance indicators Analytical Ability Education Level: Bachelor Degree or equivalent Experience Level At least 12 years

Responsibilities: Performance Management Operations: Assist in the planning and execution of performance review cycles (annual, mid-year, quarterly). Goal Setting and KPI Tracking Data Management and Analysis Employee Support and Coordination Provident fund Annual bonus Health insurance

Perform Radio Network optimization Perform root cause analyses - mapping between RF, Transmission and/or Core Network and share recommendations with relevant parties Work hands-on at system level on various traces for correlation between KPIs on Network Perform analysis based on Drive test /Driveless data and correlate with Radio OSS (Performance Management Report)/Other source of data for Network Troubleshoot backhaul issues by monitoring jitter, packet loss and perform root cause analysis Perform Worst Cell Performance Analysis, Alarm Monitoring and KPI Degradation analysis Create Scripts, RET validation, Perform Pre & Post Health Checks Responsible to manage of various LTE/VOLTE KPIs of Accessibility, retainability and Mobility Solid knowledge of Basic Radio procedures in VoLTE/LTE/5G technologies Responsible for Network Audit/Parameters comprising of overall Network Quality & Network Coverage. Good understanding of 5G/VoLTE/LTE RAN Network based on Statistics monitoring Rich experience on Ericsson 5G OSS access and commands Perform 5G/VoLTE/LTE network optimization and drive test analysis Work on network improvement and optimization tasks Work on Drive test log file data analysis and troubleshooting Very Good understanding of 5G/4G Layer 3 messages and can perform analysis and recommend parameter changes for network improvement Need to possess excellent parametric knowledge for analyzing entire network parametric audit Perform new feature trials for network improvement Ability to work on TDD and FDD network Ability to trouble shoot on a multiband, Layer strategy and multivendor network Ability to trouble shoot on multi-technology- 5G/VoLTE/LTE, Event log Analysis Qualification & Soft Skill: - Must be an Engineering Graduate - BE/B.Tech (Preferred in Electronics & Communication stream) with 5 to 10 years experience. Must have min. 2 years hands on Experience on Ericsson- prefer multi-vendor experience Must have above average communication skills

We are actively looking for Sr. Executive - Performance Marketing for our Bangalore office. No. of Open Position : 1 Role & responsibilities Assist the team in the development of the overall digital marketing strategy Implement digital marketing activities across a broad range of digital marketing channels (SEM, Social Media, Email, Mobile, Display) Research new sources/ channels to enhance performance of campaigns Manage and maintain the companys owned media including websites, mobile apps, and email/CRM software Manage the creation of relevant and engaging digital content for publishing onto various digital platforms Manage social media marketing campaigns Manage digital advertising campaigns (SEM, Display, Social, Programmatic) Manage SEM campaigns Set up conversion, pixel, and event tracking on the website and across various digital platforms Conduct research on market trends, brands audiences and competitors, and end-to-end consumer journey to drive engagements and conversions Analyze digital marketing analytics reports and share insights with the team to develop optimization plans Stay abreast of emerging digital tools and platforms, digital marketing trends, new technologies, and share insights with the rest of the team Requirements 2+ years of relevant work experience in the real estate/or any other service industry Excellent written and verbal communication skills Completed Graduation and above Interested candidates can share their resume at mahima.ravi@propmart.com

Total 8 years previous experience in Training function and Minimum 1 year as an AM Training or related position Should have good communication skills in English Should have managed a group of Trainers To motivate, develop and mentor team members in a dynamically changing environment Managed group of Process Trainers and Nesting Trainers Ability to plan training & refresher session based on impacted KPIs Ability to quickly channelize the existing resources, if need be, into any of the internal segments, basis the surge in the volume Must be able to coach & mentor the team on a regular basis Must be ready to pick up & drive towards the smooth closure of escalated engagements Able to design and update content on daily/weekly/monthly basis Must be able to draft & execute Achievement driven Incentive/Additional Incentive plans for the team Ability to drive the Training & Quality teams, by providing inputs - to eventually improve the floor's performance Ability to prepare & present SLA/KPI & other Metric driven Dashboards/Reports for Internal & External reviews Should be able to lead Governance/Escalations calls with the Client Should possess experience into international Chat/Voice process, preferable Telcom experience Excellent Communication skills Experience largely in Telecom Processes 2 years Chat and Sales experience preferred. Experience with technologies and best practices for instructional manuals and teaching platforms Good interpersonal skills and communication with all levels of management Able to multitask, prioritize, and manage the team Leadership, team building, and management skills Review Content for various training courses Good command over spoken and written English Candidate should be ready to work in a 24*7 environment Persuasive Speaking Skills- Able to understand customers’ needs and to add value to clients Highly energetic and self-motivated- Able to keep himself with a positive attitude despite customer’s objections

Being a Team Leader, you will manage the day-to-day planning and operations of your team. This includes making sure that each of your Teammates delivers on their Service Level Agreement (SLA) and achieve their Key Performance Indicators (KPIs). As Team Leader, you are in charge of managing the team and making sure everyone adheres to their schedules. You must be organized and be able to handle responsibility. A critical part of the role is to be able to train and help in the development of your team, by conducting team huddles, coaching sessions, and recognizing weaknesses - so you can offer solutions to help them improve and grow. Through that, your team will be able to deliver a superior customer experience - which is the main thrust of your department. You must be adept at creating reports of your teams performance and documenting feedback from your client. You must be able to effectively manage issues that might arise (including HR related ones); not to mention, being creative in terms of thinking of solutions; and acting as the liaison between management and your team. So, do you have what it takes to be a Team Leader? Requirements: So, what are we looking for? We need someone who has the skills to call themselves a Leader. Someone with at least one (1) year of relevant Team Leader experience managing at least 10 + teammates while working in a customer support role within an outsourcing or similar company. We need someone with excellent verbal and written communication skills along with above-average technical know-how. If you have previous experience working on the phone, email and live chat customer support roles, then that’s a plus in your favor. If you’re familiar with E-Commerce, ZenDesk, or any other CRM tools; flexible and willing to work different shifts - then we definitely want to talk to you. Someone who has proper knowledge of all operational KPIs and has good communication skills. Someone who has worked in content moderation, healthcare, banking, finance voice, non voice, blended process. Interested candidates can share your resume at "rajal.garg@taskus.com" or call on 8141444230. Thanks & Regards, Rajal 8141444230

Shift: Night Shift Job description Team Lead is a supervisor who will be assigned a team of associates to coach and lead towards achieving client goals. Plan Schedule SLAs (Service Level Agreements) timely and efficient execution Study and understand data and make data driven decisions to drive performance Maintain and discuss Plans of Action with agents to ensure smooth functioning and meet target Goals Set goals and targets, discuss with team and mobilize resources with a POA (Plan of Action) towards outperformance Conduct complete breakdown analysis on process failures, re-engineer work strategy, functions for better results Set Long term and Short term goals, work out required staffing, training needs, Quality requirements to achieve goals Monitor chats from a holistic perspective, which includes maintaining quality, basic language and product level monitoring and share feedback with agents Plan and carry out coaching conversations with team members to help them improve performance Able to lead Client calls/Calibrations Job Responsibilities Team Leader for Blended process is the first contact for all the agents and SMEs. Conduct effective pre-shift meetings with the agents to communicate daily goals and other current objectives. Communicate objectives on a daily, hourly and monthly basis to the front line associates. Utilize various techniques to audit individual front line associates to identify needs and opportunities for improvement. Deliver constructive feedback on their skills and performance. Communicate training and policy & procedure issues and needs to suppliers training personnel. Track observed agent performance versus goals on an hourly basis. Motivate and encourage the assigned team of associates. Conduct effective CSR screening interviews, as required or needed. Review and audit all Passive and Negative Survey chats per agent daily (real-time). Supervisor ratio should be a minimum of 1:15 ratio.

Skill: Handling Team Size of 20 agent CallCentre BPO Domestic OR Any Experince: Minimum 1 years in BPO Call center Knowledge about Excel V lookup and P-Vot Salary: Fix Shift: Morning

We’re on the lookout for a passionate and experienced /. – & to enhance our employee engagement and recognition initiatives nad Design comprehensive reward systems in org.

Role Overview: We are looking for an experienced Data Scientist to derive actionable insights from sales and marketing data. This role will focus on leveraging advanced data analytics, statistical modeling, and machine learning to uncover trends, predict outcomes, and guide strategic decisions. The ideal candidate will play a crucial role in bridging sales and marketing efforts, enabling data-driven alignment and performance optimization. Key Responsibilities: 1. Data Analysis and Insight Generation: a. Analyze large datasets from sales and marketing platforms to identify patterns, trends, and opportunities. b. Develop actionable insights to improve lead generation, conversion rates, and campaign performance. 2. Predictive Modeling: a. Build and deploy predictive models to forecast sales performance and marketing campaign outcomes. b. Use machine learning algorithms to segment customers and predict their behavior. 3. KPI Optimization: a. Analyze key performance indicators (KPIs) for sales and marketing teams to identify areas for improvement. b. Provide recommendations to optimize sales pipelines and marketing campaign ROI. 4. Data Integration and Automation: a. Integrate data from multiple sources (e.g., Salesforce, Google Analytics, Facebook Ads) into a unified analytics framework. b. Automate reporting and visualization processes using advanced tools. 5. Collaboration with Teams: a. Work closely with sales, marketing, and business analyst teams to understand data requirements and provide tailored solutions. b. Translate complex data findings into clear recommendations for leadership. 6. Advanced Visualization: a. Create interactive dashboards and visualizations using tools like Tableau, Power BI, or Python libraries (e.g., Matplotlib, Seaborn). b. Present findings and insights to stakeholders in an easy-to-understand format. 7. Experimentation and Testing: a. Conduct A/B testing to evaluate marketing strategies and sales initiatives. b. Optimize campaigns by analyzing test results and making data-driven adjustments.

Role & responsibilities Collaborate with Sales to define annual account plans & account strategy to achieve revenue goals Partner with sales to proactively define the analytics content that needs to be shared with clients during periodic Account Reviews. Communicate the data story through expert analysis, interpretation, and data visualization that clearly convey key takeaways using Power point or other data visualization tools. Analyze and interpret data into charts and high-quality graphics, communicating and presenting analytical insights to internal stakeholders. Partner with other analysts in the team to define and refine customer segmentation to be used as a basis of support matrix. Partner with Sales leadership to support revenue generating initiatives like engaging lost customers, help improve renewal rates, promotion campaigns and its execution. Develop and Design scalable market insights and customer insights content that can be used for internal office hours, webinars and industry publications. Research led approach to identify internal and external factors that have an impact on customer performance. Own end-to-end management and deliver periodic deliverables (repeatable, scalable short analysis for stakeholders) and ensure project success and quality Preferred candidate profile Should be comfortable working in East Coast shift (6:30PM - 3:30AM) 3-7 years of experience in consulting or strategy role in analytics domain. Bachelors Degree (in technology, statistics, sciences, or mathematics) and/or Engineering with good academic record Strong verbal and written communication skills with attention to precision of language and ability to organize information logically Experience working on SQL or Snowflake and Advance Excel Hands on experience to work on power point decks and story boarding skills Good presentations skills to deliver insights to the larger audience Excellent project and time management skills; consultative experience and exposure, proven competence for meeting deadlines, multi-tasking under pressure and managing work under ambiguity Self-driven and can work with geographically spread teams

1. Hiring for Senior team lead for Leading PMS. 2. Defining KRA / KPI of each personnel with department heads. 3. Monthly KRA review and compile the result sheet monthly, 4. Exp of social and IATF audits handling MBA regular must. Required Candidate profile 4. Quarterly / Half yearly / Yearly reviews yearly reviews to track the progress against the defined KRA’s / KPI’s. 5. Induction & onboarding, Process offer letter, appointment letter etc.

We are looking for highly skilled and efficient Chat Process Executives to join our customer support team. This role demands swift and accurate resolution of customer queries with a target of closing tickets within 2 minutes. Rotational Shift Required Candidate profile At least 1-2 years of experience in a chat support role focused on quick resolution. Proficiency in using chat software and CRM tools. Strong command of written English Qualification -Min Graduate Perks and benefits Health Insurance

Immediate Joiner HR Responsibilities: On boarding Process Employee Records Management. Policy Management Employee Engagement Contract. Employees Management. Payroll Admin Responsibilities: Assets Management CAPEX Procurement Utility Management Travel allowance Employee state insurance Provident fund Maternity leaves Job/soft skill training

Job Description for the CFO/ Head of Department Accounts & Commercial Job Title: Head of Department – Accounts & Commercial Location: Sriunhat Metaliks Private Limited Infinity Industrial Park, Birbans, Tata – Seraikela Road, Seraikela-Kharsawan, Jamshedpur – 833220, Jharkhand, India Reporting To: Director – Sriunhat Metaliks Job Overview: We are seeking a results-driven and experienced Head of Department – Accounts & Commercial to lead the financial and commercial operations of Sriunhat Metaliks Pvt. Ltd. , a 1,400 MT/month ferrous foundry, and also manage the finance operations of the sister concern’s heat treatment and machining facility located within the same industrial complex. The role involves full-spectrum financial leadership, with emphasis on cost control, board-level reporting, statutory compliance, and coordination across multiple manufacturing units. SMPL/ACCOUNTS/JD 2 Key Responsibilities: Financial Operations Oversee day-to-day accounting, banking, taxation (GST, TDS, Income Tax), and statutory compliance Ensure timely monthly and annual closure of accounts, working closely with internal and external auditors Conduct quarterly and annual inventory physical verification across all units and ensure reconciliation with books Reporting & Board Presentations Prepare and present the following on a monthly basis : Profit & Loss Statement (P&L) Comprehensive MIS Reports (unit-wise and consolidated) Project Finance Updates (capex, ROI, cash flow, funding status) Variance analysis and commentary for management insight Lead quarterly and annual reporting to the Board of Directors , with actionable financial insights Costing & Strategic Finance Maintain robust costing systems and inventory valuation processes Support product pricing decisions and margin improvement initiatives Evaluate project financial viability and participate in investment planning and financial modelling Commercial Functions Oversee receivables/payables, credit control, and vendor/customer reconciliations Ensure proper documentation and adherence to commercial terms in all transactions Handle intercompany transactions, internal controls, and group-level reporting Team Leadership & Coordination Lead and mentor finance teams across both the foundry and sister concern SMPL/ACCOUNTS/JD 3 Coordinate with production, SCM, and project teams for finance-related data, compliance, and controls Interface with banks, auditors, government agencies, and the group office on all financial matters System & Process Improvements Spearhead ERP implementation/upgrades (Microsoft Dynamics / Tally NAV) Strengthen financial controls, data accuracy, and reporting efficiency Drive automation and standardization across finance functions Qualifications: CA / CMA / MBA (Finance) with at least 10 years of experience in core manufacturing finance Expertise in P&L management , project finance , and inventory control Strong working knowledge of ERP systems and financial reporting standards Desirable Traits: Strategic thinker with a hands-on approach High integrity, process discipline, and team leadership Excellent analytical, communication, and stakeholder management skills Compensation: Competitive and performance-linked, commensurate with experience and qualifications.

Roles and Responsibilities Urgent openings for the positions of Team Leader(Sales/Collection) for Call Centre Good in team handling experience in Call center Good knowledge of Dialers, APR reports, etc. Roaster management // Attrition management in the team Good knowledge of Excel reports, MIS... EXPERIENCE: 1-4 yrs Qualification: Minimum Graduation //Diploma Language - Telugu / Kannada / English Send ur cv to balaji.a@imarque.co.in Walk-in -- Monday to Saturday (10 am to 6pm) Contact person and details: Balaji.A 8608808539 (Directly whatsapp Your Resume with subject as Team leader ) Venue and location Email: Balaji.a@imarque.co.in Address: iMarque Solutions, H95, Siva Complex, Old ASTC Hudco Road, Hosur

Responsible for PMS Process Admin. GOAL Setting. Mid Year / Annual Perf. Review DASHBOARDS-APPRAISAL SYSTEMS- CAREER DEVELOPMENT / PROMOTIONS/ INCREMENTS/SUCCESSION PLANNING/DATA INTEGRITY-TRAINING HODs/Employees on PMS/SYSTEMS-HRBPs. Required Candidate profile MBA/MSW/MA with Min 15 - 20 Years STRONG Exposure on PMS. Strong Knowledge of PMS Process/SOFTWARE/Competency Mapping & Goal Setting/HRMS /Data Analysis & Reporting/Training & Change Mgt. Perks and benefits SALARY OPEN for a RIGHT Candidate. No Limit.