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5.0 - 9.0 years
5 - 10 Lacs
Chennai
Work from Office
Exclusive Walkin Drive - US Health care - Team Lead Date : 27th May 2025 Venue : HCL Tech, 104-8, Sai Nagar, Ambattur Industrial Estate, Chennai, Tamil Nadu 600076 POC : Sobiya JOB SUMMARY The Candidate is responsible for overseeing daily operations for a team of 15 to 25, ensuring production targets are met with quality output. Additionally responsible for maintaining compliance, standards and following regulations. The Team Lead will coordinate between Front End users, management and client for streamlined performance ESSENTIAL RESPONSIBILITIES : Responsible for the day-to-day management of 15 25 front level employees Adhering to agreed Key Performance Indicators, Service Level Agreements and quality standards to maximize customer satisfaction Minimize errors/feedback and increase first touch resolution through effective coaching, support, supplemental training and understanding of departmental procedures to maximize utilization of resources Provide feedback on performance, monitoring attendance, leave requests, ensure accuracy of hours worked and adherence to company policies and procedures Recommend and/or make decisions in personnel related matters (Attrition, disciplinary actions, and terminations). Assist with attendance documentation, weekly timesheet validation and schedule adherence. Monitor and adjust staffing levels to ensure service levels are being met with continued focus on exceeding performance requirements. Act as point of contact for escalated account issues or problems that occur by directly responding to escalated calls from customers Timely response to mails SKILLS AND COMPETENCIES Microsoft Office (Excel and PPT Preferred) High proficiency in communication (Written and spoken) Focuses on delivering a positive customer experience Proven leadership experience. Should be a team player. Ability to develop, lead and motivate a team. Ability to identify process improvement ideas for implementation Ability to provide and support a vision and direction. Proficiency to assemble, organize and sequence work. FORMAL EDUCATION AND EXPERIENCE Bachelors degree in any stream and progressive work experience in Healthcare RCM Minimum 1-2 year of experience in current role 4-6 years of overall experience
Posted 1 month ago
0.0 - 1.0 years
0 - 3 Lacs
Pune, Gurugram
Work from Office
Hi, Hiring freshers for one of our client in Pune and Gugraon locations. B.Tech 2024-2025 Passed outs. Rorational Shifts WFO-5 Days. Package-3.5 LPA. Mode of Interview: Virtual We are looking for Fresher who are interested to work as a RF engineer to join our wireless communications team. You will be working closely with wireless network specialists to evaluate, maintain, and improve our radio frequency networks. To ensure success as an RF engineer, you should have an excellent grasp of computer modeling, deep knowledge of wireless network systems, and the ability to work as part of a team. Top-notch RF engineers should be able to accurately identify network issues and design systems that improve speed and coverage.
Posted 1 month ago
10.0 - 16.0 years
9 - 16 Lacs
New Delhi, Gurugram, Delhi / NCR
Work from Office
Role: Senior Manager Corporate HR Exp 10-15 Years Domain/ Industry : Real Estate Developments Location- Gurugram Role & responsibilities: HR Planning, Budgeting, Forecasting per business requirement and Operating plans Provide strategic direction for setting up the Human Resources function in line with the organizational business plans and facilitate the execution of organizational HR plans and policies across all locations Ensure competitive positioning of group in the talent market by regularly updating the organizations positioning through conducting regular benchmark exercises, periodic review of organization structure, lines of control and delegation of authority. Ensure availability of critical skill sets and competencies in the organization in line with the business plans and manage people capability risks through continuous capability building, retention strategies and career & succession planning. Develop, implement and monitor HR systems for the organization, such as performance appraisal, recruitment, compensation, training & development, career and succession planning. Plan and evolve the Human Resource budget in coordination with Corporate Planning & Monitoring and controlling of Employee payroll cost. Develop and monitor the budget for HR department (including training, recruitment and organization development budget). Negotiate and monitor Service Level Agreements with various service providers to ensure value maximization for the organization. Maintain Organization staff by establishing a Recruiting, Testing& Interviewing program; Counselling Managers on Candidate Selection; Conducting and analysing Exit Interviews and recommending changes. End to End Talent Acquisition and Talent Management for different Business Verticals spanning Real Estate, Hospitality Development and Entertainments. Employee Life Cycle Management from Hiring/ Onboarding to Exits Periodic Performance review and management of employee Learning and Development, Conduct & Organize Training Sessions on Soft Skills, Behavioral Skills as per organizational needs. Ensures Legal and Statutory HR compliance by monitoring and implementing applicable HR Federal and State Requirements; Conducting investigations, Maintaining Records Maintains Management guidelines by preparing, updating, and recommending HR Policies and Procedures. Design and support organization development and culture building initiatives to create an environment most conductive to achieving business objectives. Preferred candidate profile: 1. Shall have 10+years of Experience in Corporate/ Business HR preferably in Real Estate / Construction/ Infrastructure/ Hospitality 2. Graduate + MBA in human Resources from premier B Schools. 3. Core Expertise in Manpower Planning, Budgeting and Forecasting 4. HR Business Partnering 5. Employee Life Cycle management and administrations 6. Employee KRA-KPI, Competency Mapping and Assessment Metrices 7. Performance Review and Performance Management 8. Succession planning and Cadre building 9. Organizational developments and Employer Branding 10. Cross functional coordination and Stakeholders management 11. Excellent communication and interpersonal skills Perks and benefits: As per Industry best practise.
Posted 1 month ago
6.0 - 11.0 years
5 - 10 Lacs
Faridabad
Work from Office
Roles and Responsibilities Collaborate with team members to achieve business objectives through effective communication and leadership. Analyze KPIs (Key Performance Indicators) to measure organizational success and identify areas for improvement. Oversee recruitment process from sourcing to onboarding new hires. Develop and implement training programs to enhance employee skills and knowledge. Manage PMS (Performance Management System) to track key performance indicators, goals, and objectives.
Posted 1 month ago
10.0 - 20.0 years
6 - 16 Lacs
Bengaluru
Work from Office
Hiring manager who is exp in performance mgmt and EA role. Who is very sincere and well connected with the team member for their performance. Pls share CV on sarika.vasdev@provisionconsulting.in Required Candidate profile Location will be Aerospace, Bangalore. Strong comm skills and pleaseant personality is required.
Posted 1 month ago
7.0 - 12.0 years
5 - 6 Lacs
Jalandhar
Work from Office
1. Hiring for Senior team lead for Leading Talent Acquistion & PMS. 2. Defining KRA / KPI of each personnel with department heads. 3. Monthly KRA review and compile the result sheet monthly, 4. Exp of social and IATF audits handling Required Candidate profile 4. Quarterly / Half yearly / Yearly reviews yearly reviews to track the progress against the defined KRA’s / KPI’s. 5. Induction & onboarding, Process offer letter, appointment letter etc.
Posted 1 month ago
1.0 - 5.0 years
11 - 16 Lacs
Bengaluru
Work from Office
As a leading technology innovator, Qualcomm pushes the boundaries of what's possible to enable next-generation experiences and drives digital transformation to help create a smarter, connected future for all. As a Qualcomm Hardware Engineer, you will plan, design, optimize, verify, and test electronic systems, bring-up yield, circuits, mechanical systems, Digital/Analog/RF/optical systems, equipment and packaging, test systems, FPGA, and/or DSP systems that launch cutting-edge, world class products. Qualcomm Hardware Engineers collaborate with cross-functional teams to develop solutions and meet performance requirements. Hire will take over all the daily execution tasks for the planned projects. Regular asks include Bench bring up, HW bring up, HW repair, HW stability, SW updates, setting up for ad hoc measurements etc. In addition, the this backfill will also support key cost saving initiatives like in house build DSP library and VSA application and data collection for open tap 3+ years exp
Posted 1 month ago
1.0 - 3.0 years
5 - 5 Lacs
Pune
Work from Office
Location: Pune (Hinjewadi) Work Mode: Work from Office Experience: Minimum 1 year Domain: Customer support Qualification: Graduate Process Type: International Voice Support CTC: Up to 5.75 LPA (Fixed) NITIN(7726849043)
Posted 1 month ago
10.0 - 15.0 years
4 - 6 Lacs
Ludhiana
Work from Office
Roles and Responsibilities Manage data quality, reporting, and analysis for various projects. Develop and maintain KPIs (Key Performance Indicators) to measure project performance. Conduct keyword research to identify relevant search terms for SEO optimization. Oversee budget management and ensure timely completion of tasks within allocated budgets. Collaborate with cross-functional teams to drive business growth through effective use of technology solutions.
Posted 1 month ago
5.0 - 9.0 years
5 - 10 Lacs
Chennai
Work from Office
Exclusive Walkin Drive - US Health care - Team Lead Date : 24th May 2025 Venue : HCL Tech, 138, 602/3, Medavakkam High Road, Elcot Sez, Sholinganallur, Chennai, Tamil Nadu 600119 POC : Shinaz JOB SUMMARY The Candidate is responsible for overseeing daily operations for a team of 15 to 25, ensuring production targets are met with quality output. Additionally responsible for maintaining compliance, standards and following regulations. The Team Lead will coordinate between Front End users, management and client for streamlined performance ESSENTIAL RESPONSIBILITIES : Responsible for the day-to-day management of 15 25 front level employees Adhering to agreed Key Performance Indicators, Service Level Agreements and quality standards to maximize customer satisfaction Minimize errors/feedback and increase first touch resolution through effective coaching, support, supplemental training and understanding of departmental procedures to maximize utilization of resources Provide feedback on performance, monitoring attendance, leave requests, ensure accuracy of hours worked and adherence to company policies and procedures Recommend and/or make decisions in personnel related matters (Attrition, disciplinary actions, and terminations). Assist with attendance documentation, weekly timesheet validation and schedule adherence. Monitor and adjust staffing levels to ensure service levels are being met with continued focus on exceeding performance requirements. Act as point of contact for escalated account issues or problems that occur by directly responding to escalated calls from customers Timely response to mails SKILLS AND COMPETENCIES Microsoft Office (Excel and PPT Preferred) High proficiency in communication (Written and spoken) Focuses on delivering a positive customer experience Proven leadership experience. Should be a team player. Ability to develop, lead and motivate a team. Ability to identify process improvement ideas for implementation Ability to provide and support a vision and direction. Proficiency to assemble, organize and sequence work. FORMAL EDUCATION AND EXPERIENCE Bachelors degree in any stream and progressive work experience in Healthcare RCM Minimum 1-2 year of experience in current role 4-6 years of overall experience
Posted 1 month ago
4.0 - 7.0 years
10 - 12 Lacs
Hyderabad
Work from Office
Job Title: Customer Service Team Lead #BeMore Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company. Work with the worlds most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore! Top Reasons to work with TDCX Attractive remuneration, great perks, and performance incentives Comprehensive medical, insurance, or social security coverage World-class workspaces Engaging activities and recognition programs Strong learning and development plans for your career growth Positive culture for you to #BeMore at work Easy to locate area with direct access to public transport Flexible working arrangements Be coached and mentored by experts in your field Join a global company, winner of hundreds of industry awards What is your mission? Responsible for the day to day management of the contact centre to ensure that KPIs are met. Develop, review and distribute daily, weekly and monthly performance and service reports and make recommendations to the Project Manager to maintain the agreed service levels to customers Establish work procedures and processes that support the company and departmental standards, procedures and strategic directives. Ensure that the feedbacks provided to the team members on their performance are accurate, complete and timely. Provide coaching and guidance to ensure team members meet their KPIs and adhere to the organizations guidelines and policies. Collaborate with Customer Experience and Training team to idenitify the issues , drive the metrics and able to balance and prioritize the above based on seasonality and the needs of customers, team and client. Enhance the performance of team members by creating team connection, team briefings, and monthly coaching sessions. Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX. Who are we looking for? Candidate must possess at least a Graduate , Bachelor's Degree, Post Graduate, Professional Degree in any field. Preferably with 2 years of working experience in FinTech industry required for this position Experience in leading, inspiring and motivating others to meet goals and metrics Possess project and resource management skills Strong communication and interpersonal skills Excellent decision making and analytical skills. Excellent verbal and written communication skills in English and the language of supporting market Who is TDCX? Singapore-based TDCX is a global business process outsourcing (BPO) leader, offering advanced customer experience (CX) solutions, sales and digital marketing services, and content moderation. It caters to industries such as digital advertising, social media, e-commerce, fintech, gaming, healthtech, media, technology, and travel & hospitality. TDCXs smart, scalable approachdriven by innovation and operational precisionpositions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 39 locations worldwide, TDCX delivers robust coverage across Asia, Europe, and the U.S. Visit www.tdcx.com for more info.
Posted 1 month ago
15 - 20 years
0 - 2 Lacs
Kolkata
Work from Office
About Us: CodelogicX is a forward-thinking organization dedicated to delivering high-quality software solutions. We pride ourselves on innovation and excellence and we are looking for a passionate General Manager of Human Resources to join our dynamic team. Job Description: We are seeking for General Manager of Human Resources with minimum 15 years of experience as a strategic partner to the executive leadership team and is responsible for developing and executing human resource strategies in support of the overall business plan and strategic direction of the company. This role provides leadership in all the aspects of HR such as talent acquisition, administration, organizational development, employee engagement, performance management, payroll & compliance, compensation & benefits, compliance, training & development and HR technology systems. The General Manager of HR will play a critical role in fostering a positive workplace culture, enhancing employee satisfaction, and ensuring compliance with industry-specific regulations and labour laws in shaping a high-performing and scalable HR function to support the dynamic needs of our organization. Key Responsibilities: Team Leadership and Performance Management: Develop and implement HR strategies aligned with the companys goals and objectives. Serve as a strategic advisor to the executive team on key organizational and talent issues. Foster a performance-driven, inclusive, and innovative organizational culture. Lead and motivate all team members and set clear performance expectations and conduct regular reviews to track progress and provide continuous and constructive feedback. Address performance challenges by providing necessary coaching and support, ensuring all team members perform at their best. Implement modern performance management systems and KPIs aligned with company goals. Use people analytics to support data-driven decision-making. Lead HRBP teams, ensuring alignment between business objectives and talent strategies. Encourage a culture of teamwork, accountability, and continuous improvement. Talent Acquisition & Recruitment Planning: Oversee end-to-end recruitment strategy to attract top tech talent, supervising the entire hiring and employee onboarding process. Build employer branding initiatives to position the company as an employer of choice in the IT industry. Forecast workforce needs and develop strategies to address talent gaps. Ensure timely closure of required position hiring and consistently meet or exceed recruitment goals. Improve and streamline recruitment processes through digitalization and the effective use of ATS tools to enhance productivity and efficiency. Provide guidance on utilizing recruitment technology to improve candidate sourcing, tracking, and reporting. Collaborate with branch teams to ensure that recruitment practices are aligned and standardized across locations. Drive workforce planning, ensuring the right talent for current and future needs. Organizational Development: Lead organizational design and change management initiatives. Design and implement leadership development, organizational scaling, nurture future leaders and enhance succession planning and succession planning programs. Support learning & development programs to continuously upskill the workforce. Act as a strategic HR advisor to senior leadership, and business heads, shaping and driving the people strategy. Oversee the Admin department to ensure efficient facility management, including maintenance, security, and workplace safety. Select and manage external vendors (insurance providers, consultants, brokers) and monitor service level agreements (SLAs) and employee satisfaction. HR Policy & Compliance: Implementing and executing the company s policies and procedures. Oversee employee benefits programs to ensure market competitiveness and costeffectiveness. Ensure HR policy and compliance with statutory and regulatory compensation laws, mitigating legal and organizational risks. Ensure full compliance with labour laws, regulations, and HR best practices. Ensure compliance with company policies, industry standards, and legal requirements during recruitment processes. Liaise with legal and finance teams to manage audit and reporting requirements of Compliance & Legal Governance. Compensation & Benefits: Design and implement a competitive and equitable compensation strategy aligned with business goals and industry benchmarks. Oversee job grading, evaluation and Salary Structuring. Develop and manage performance-based bonus and incentive schemes (e.g., KPIs, OKRs, MBOs). Align reward programs with company performance and individual contributions. Variable Pay Plans. Evaluate, design, and manage employee benefits programs including health insurance, retirement plans, wellness programs, and flexible work options. Design Equity & Long-Term Incentives and administer long-term incentive plans (LTIPs) such as ESOPs, RSUs, or profit-sharing models suited for tech employees and leaders. Develop and manage the annual compensation and benefits budget, optimize cost-effectiveness without compromising on employee value proposition. Lead communication strategies to educate employees on compensation and benefits programs and ensure transparency and understanding across all levels. Employee Managements: Establish strong employee relations practices to ensure a positive work environment. Manage grievance resolution, disciplinary actions, and conflict management. Manage employee relations, conflict resolution, and policy implementation. Partner with senior leadership to design and implement people-centric policies, DEI (Diversity, Equity & Inclusion) programs, and employee engagement initiatives to boost satisfaction, productivity, and retention. Oversee competitive compensation, benefits, and Employee Stock Ownership Plans (ESOP). Ensure planning, monitoring, and appraisal of employee work results by training managers to coach and discipline employees. Align with IT Department to deliver a seamless onboarding experience for new hires and a professional, supportive offboarding process for departing employees. Develop and oversee performance improvement plans (PIPs) for underperforming staff to enhance productivity and service quality. Identify training needs and develop comprehensive training programs for employees at all levels, from entry-level to management. Client Coordination and Relationship Management: Manage client relationships, acting as the tertiary point of contact for all existing clients to ensure their recruitment needs are met (primary and secondary being the PM and the Resource Manager). Work with Project Managers, Resource Managers and clients to understand evolving requirements and drive the successful delivery of permanent staffing and whitecollar staffing orders. Maintain high client satisfaction levels by ensuring the timely delivery of suitable candidates. Collaboration with the Business Development Team: Work closely with the Business Development (BD) team to secure new orders and ensure alignment with recruitment goals. Coordinate with BD to gain clarity on client requirements and ensure recruitment teams have the necessary resources to close orders efficiently. Share client feedback with the BD team to improve recruitment strategies and offer better solutions. Digitalisation and Process Improvement: Implement and drive continuous improvement initiatives aimed at enhancing efficiency, reducing hiring times, and increasing recruitment quality. Evaluate new tools, platforms, and technologies that can improve candidate sourcing, tracking, reporting, and team collaboration. Regularly audit recruitment processes to identify inefficiencies and implement technology-driven solutions. Training, Team Development, and Knowledge Expansion: Work on HR Technology & Analytics, Leverage HRIS and other digital tools to improve HR service delivery. Leverage HR tech, data analytics, and AI to optimize HR processes and enhance employee experience. Conduct training sessions to upskill team members on best practices, industry trends, and advanced sourcing techniques. Educate and mentor the team on expanding their knowledge. Foster a learning environment where team members can enhance their skill sets and remain competitive in the market. Reporting and KPI Management: Track key recruitment metrics and KPIs to ensure the recruitment process is on target and aligned with overall business goals. Provide regular reports to senior management, highlighting successes, challenges, and opportunities for improvement. Key Competencies: Strategic Thinking & Visioning: Ability to align HR initiatives with overall business strategy. Strong foresight to anticipate organizational needs and workforce trends. Leadership & Team Management: Proven leadership skills to inspire and manage crossfunctional teams. Ability to influence C-suite executives and drive people-related decisions. Business Acumen: Deep understanding of the IT industry and business operations. Capable of making HR decisions that drive organizational value and ROI. Change Management: Expertise in leading transformation initiatives, especially during growth, M&A, or restructuring phases. Comfortable and adept in handling ambiguity and change. Talent Management: Proficiency in attracting, retaining, and developing top-tier technology talent. Knowledge of modern recruitment, L&D, and succession planning frameworks. Employee Engagement & Culture Building: Ability to foster a positive, inclusive, and high performance culture. Strong focus on employee experience and wellbeing. Analytical & Data-Driven Decision Making: Ability to interpret HR metrics and people analytics to make strategic decisions. Comfortable using HRIS and digital HR tools. Communication & Interpersonal Skills: Strong written and verbal communication across all levels. Skilled in negotiation, conflict resolution, and relationship management. Ethical Judgment & Integrity: High level of integrity and professionalism. Committed to ethical practices, compliance, and maintaining confidentiality. Technological Proficiency: Familiarity with digital HR platforms, collaboration tools, and IT workflows. Ability to support a hybrid or remote-first workforce. Skills & Qualifications: Minimum 15 years of experience in recruitment operations, with at least 4 years in a senior leadership role in IT Industry. Bachelors degree is required (Preferably in human resources, business administration, psychology but not necessary). Masters degree in HR or Business Administration would be an advantage. Strong experience working with ATS platforms and leveraging technology to enhance recruitment workflows. Deep knowledge of HR best practices, engagement, compensation, and labour laws. Proficiency in HRMS including experience with payroll management. Proven ability to manage, mentor, and lead teams. Strong analytical skills to drive HR strategy with data-driven decision-making. Demonstrated success in digitalising recruitment processes and improving operational efficiency. Excellent client-facing and relationship management skills, with a focus on delivering results. Expertise in sourcing and placing candidates across multiple industries beyond IT. Excellent communication, negotiation, and interpersonal skills. Ability to manage competing priorities and work in a high-pressure environment. Strong analytical skills with the ability to track recruitment metrics and performance. Perks and benefits: Health insurance Hybrid working mode Provident Fund Parental leave Yearly Bonus Gratuity Years of experience: Minimum15 years Location: Kolkata Working Mode: Hybrid Full time
Posted 1 month ago
5 - 10 years
7 - 15 Lacs
Pune
Remote
Role & responsibilities KPI Reporting & Analysis: Help develop and maintain KPI dashboards to monitor business performance against key financial and operational metrics. Analyze historical data to identify trends and provide actionable recommendations for business improvement. Collaborate with sales, operations, and other departments to ensure data accuracy and alignment of KPIs. Sales Commission Analysis: Calculate and track sales commissions in accordance with company policies and sales agreements. Analyze commission structures and provide recommendations for optimizing incentive plans. Prepare monthly and quarterly sales commission reports, ensuring timely and accurate payouts. Forecasting & Budgeting: Assist in the preparation of financial forecasts and budgets, utilizing financial modeling techniques. Analyze variances between actual results and forecasts to identify trends and areas for improvement. Provide data-driven insights to support strategic decision-making across the business. Data Analysis & Reporting: Extract and analyze data from multiple sources, including financial systems, CRM platforms, and sales databases. Develop financial models to support strategic initiatives and business planning. Present findings to senior management in a clear and actionable manner. Ad-Hoc Analysis & Special Projects: Support ad-hoc financial analysis requests from leadership to inform business strategy and operational planning. Assist in the implementation of financial systems and data visualization tools. Other tasks as agreed. Preferred candidate profile Responsible for managing their own work while coordinating and integrating inputs from relevant stakeholders as needed to ensure the successful completion of the project. Strong analytical and problem-solving skills.
Posted 1 month ago
1 - 3 years
4 - 7 Lacs
Coimbatore
Work from Office
About The Role Role Purpose The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction ? Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner ? Deliver NoPerformance ParameterMeasure1. 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails ? ? Mandatory Skills: UxM - NexThink. Experience1-3 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
Posted 1 month ago
3 - 8 years
7 - 8 Lacs
Hyderabad
Work from Office
Email your resumes: Khushi : | Khushi@wissenpro.com Raveena : Raveena@wissenpro.com Apply now! Job Description: We are seeking an experienced Team Leader to oversee day-to-day operations in our BPO/KPO environment. The ideal candidate will be responsible for driving team performance, managing key metrics such as Attrition, Shrinkage, AHT (Average Handle Time), CSAT, and SLA compliance , and ensuring high levels of employee engagement and client satisfaction. Key Responsibilities: Lead and manage a team of associates to achieve defined KPIs. Monitor and control Attrition, Shrinkage , and ensure optimal resource utilization. Track and improve AHT , FCR (First Call Resolution), and quality scores. Conduct regular team meetings, coaching sessions, and performance reviews. Collaborate with operations and HR to address performance and behavioral issues. Prepare and analyze reports on operational performance and present insights to management. Key Skills: Strong command over operational metrics like Attrition, Shrinkage, AHT, CSAT, and Productivity . Leadership and people management skills. Excellent communication and conflict resolution abilities. Experience with CRM/ticketing tools and reporting systems.
Posted 1 month ago
2 - 6 years
4 - 7 Lacs
Bengaluru
Work from Office
Please find JD for this Role Key Responsibilities: * Develop, generate, and maintain periodic and ad hoc reports using Microsoft Excel * Collaborate with various departments to understand reporting needs and deliver relevant insights. * Monitor and analyze key performance indicators (KPIs) and prepare dashboards. * Ensure the accuracy, timeliness, and consistency of data reporting across platforms. * Identify data quality issues and work with IT and business users to resolve discrepancies. * Automate reporting processes and improve the efficiency of information systems. Qualifications: Education: Bachelor's degree in Information Systems, Computer Science, Business Administration, or a related field. Experience: A minimum of 4+ years of strong background specifically in "AR-RCM" . Proven experience of at least 2 years in an MIS or data analysis role, subsequent to experience in AR-RCM . Technical Skills: Strong proficiency in Microsoft Excel, including advanced functions and data manipulation techniques. Analytical Skills: Strong analytical mindset with a keen attention to detail and exceptional problem-solving skills. Soft Skills: Excellent communication and interpersonal skills, with the ability to effectively communicate findings and recommendations to both technical and non-technical audiences. TO APPLY!! Please send your updated cv to HR Vinodhini only whatsapp 7680090053
Posted 1 month ago
3 - 8 years
3 - 8 Lacs
Chennai
Work from Office
Drive process implementation & efficiency improvement across HR functions. Develop streamlined workflows, optimize talent management, and enhance employee productivity. Ensure compliance, training, and engagement strategies align with business goals.
Posted 1 month ago
7 - 12 years
9 - 14 Lacs
Noida
Work from Office
Develop and implement databases, data collection systems, data analytics and other strategies that optimize efficiency and report quality Maintain integrity, consistency and accuracy of database and reports Identify, analyze, and interpret trends or patterns in complex data sets Experience creating detailed reports, Dashboard and giving presentations. Experience in analysing data to draw business-relevant conclusions and in data visualization techniques and tools A track record of following through on commitments. Excellent planning, organizational, and time management skills. Work with management to prioritize business and information needs Strong written and verbal communication skills including Excellent documentation skills. A minimum of 7 years of experience in business analysis or a related field. Problem-solving skills. Processing confidential data and information according to guidelines. Interpersonal and strong communication skills
Posted 1 month ago
6 - 11 years
10 - 20 Lacs
Noida
Work from Office
We are seeking a highly skilled and results-driven Affiliate Marketing Manager to lead the development and execution of our affiliate marketing strategy. The ideal candidate will bring deep expertise in affiliate marketing, digital advertising, and performance analysis to drive revenue growth and expand our customer base. This role requires cross-functional collaboration to ensure alignment with broader marketing and business goals. Key Responsibilities: 1. Strategy Development Design and implement data-driven affiliate marketing strategies to increase revenue and brand visibility. 2. Affiliate Network Expansion Identify, onboard, and nurture relationships with new affiliates, influencers, and strategic partners to broaden market reach. 3. Performance Monitoring & Optimization Track and analyze key performance metrics (KPIs) for all affiliate campaigns. Continuously optimize campaigns to improve ROI, efficiency, and partner performance. 4. Cross-Functional Collaboration Work closely with digital marketing, content, product, and sales teams to ensure affiliate initiatives align with business goals. 5. Contract & Commission Management Negotiate terms, commission structures, and contracts to ensure mutual profitability and compliance with company policies. 6. Market & Trend Analysis Monitor industry trends, emerging platforms, and tools in affiliate marketingparticularly those relevant to the US market to keep strategies competitive. 7. Reporting & Insights Create and present detailed performance reports and strategic recommendations to senior leadership to support data-driven decisions. Requirements: Minimum 7 years of hands-on experience in affiliate marketing. Proven track record of managing affiliate programs targeting the US market . Strong analytical mindset with proficiency in affiliate/performance marketing platforms (e.g., Impact, Partnerize, CJ Affiliate, Rakuten). Excellent negotiation , communication , and relationship management skills. Self-motivated, proactive, and growth-oriented with a strong attention to detail. Familiarity with compliance standards, fraud detection, and tracking technologies is a plus. Preferred Qualifications (Optional): Bachelor’s degree in Marketing, Business, or related field. Experience with influencer marketing or partner marketing strategies.
Posted 1 month ago
3 - 8 years
2 - 4 Lacs
Bengaluru
Work from Office
Greeting from Teleperformance...! Looking for immediate joiner Candidate must have experience in voice process, Outbound Sales, customer service, knowledge in BPO and working as a Team Leader/ Lead in Operations department on papers for minimum 1 year, preferably. Should have Hands-on experience in Team management and KPI's like AHT, Shrinkage, Attrition, Occupancy, Rostering, NPS/Csat and Dsat calculations. Excellent communication skills in English. Minimum 2 years' experience in Voice process Salary up to 4.5 LPA 6 days working Contact - 9449900627, yamanurappa.kuri@teleperformancedbs.com
Posted 1 month ago
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