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Cross Country Infotech
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Junior Oracle HCM Product Support Analyst

Junior Oracle HCM Product Support Analyst

Cross Country Infotech

1 - 6 years

5 - 10 Lacs

Pune

Posted:3 days ago| Platform:

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Skills Required

Payroll Data migration HRIS Analytical Workflow Data structures Oracle Troubleshooting Information technology Technical support

Work Mode

Work from Office

Job Type

Full Time

Job Description

[{"Salary":"5Lacs - 9.99Lacs" , "Remote_Job":false , "Posting_Title":"Junior Oracle HCM Product Support Analyst" , "Is_Locked":false , "City":"Pune City","Industry":"Health Care","Job_Description":"

The Junior Oracle HCM Product Support Analyst will assist in providing functional support and

troubleshooting for Oracle HCM modules during ERP implementation. This role supports requirements

gathering, testing, issue resolution, documentation, and user support activities related to Oracle HCM Core,

Time and Labor (OTL), and Payroll modules. The ideal candidate will develop a foundational understanding of

Oracle ERP HCM functionality, processes, and technical integrations to ensure smooth implementation and

adoption.

Qualification

Bachelordegree in Information Technology, Business Administration, Human Resources, or a

related field preferred.

1-3 years of experience working with Oracle ERP HCM modules or similar HRIS systems is highly

desirable.

Basic understanding of Oracle HCM modules including HCM Core, Absence Management, Time and

Labor, and Payroll.

Strong analytical and problem-solving skills with a keen attention to detail.

Good verbal and written communication skills, with the ability to communicate technical information

clearly to non-technical users.

Eagerness to learn Oracle ERP systems, processes, and technical concepts.

Familiarity with data migration, testing, and cutover activities is a plus.

Ability to manage multiple tasks effectively in a fast-paced project environment.

Prior experience supporting ERP implementations or HRIS systems is a plus.

Certifications in Oracle HCM or related areas are a bonus but not required.

Requirements
Support in Requirements Gathering: Work closely with senior analysts and stakeholders to assist in

documenting business needs, especially related to HCM Core, Absence Management, Time & Labor,

and Payroll processes.

Assist in Solution Reviews: Support review sessions to ensure proposed solutions meet business

requirements and align with best practices.

Process Documentation & Workflow Support: Help document current and future state processes,

including HCM workflows, timesheet processing, and payroll procedures.

Testing & Validation: Support the creation of test cases and scenarios, participate in testing

activities, and document issues. Assist in User Acceptance Testing (UAT) coordination and issue

tracking.

Change & Cutover Support: Assist in planning and executing cutover activities with a focus on data

migration, system validation, and minimal business disruption. Support communication and training

efforts for end-users.

Technical & Functional Knowledge Building: Develop a basic understanding of Oracle ERP HCM

architecture, data structures, integrations, and customizations. Act as a liaison between functional

teams and technical support to help resolve issues.

Documentation & Reporting: Maintain clear documentation of processes, test results, issues, and

resolutions. Prepare status updates and reports for project teams.

User Support & Issue Resolution: Provide first-line support to end-users for HCM-related inquiries,

troubleshooting issues, and guiding users through new processes.

Collaborative Support: Work with cross-functional teams, including technical consultants and

business stakeholders, to ensure requirements are met and issues are addressed promptly.

Additional Duties: Support ad hoc project activities, training sessions, and process improvements as needed.

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Junior Oracle HCM Product Support Analyst