272 Itil Framework Jobs - Page 2

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support, German Language Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. You will be based in Gurugram office. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Provide first-line technical support to clients.- Troubleshoot and resolve technical issues efficiently.- Document all support interactions and solutions.- Collaborate with the team to improve support processes.- Stay updated on product knowledge and industry trends. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management, Service Desk Voice Support, German Language.- Strong understanding of IT service management principles.- Experience in using service desk tools and ticketing systems.- Knowledge of ITIL framework and best practices.- Excellent communication and customer service skills. Additional Information:- The candidate should have a minimum of 2 years of experience in Service Desk Management.- This position is based at our Gurugram office.- A 15 years full-time education is required. Qualification 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Project Portfolio Management Tools Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your typical day involves troubleshooting and resolving technical issues to ensure seamless operations. Roles & Responsibilities:Managing Users:Adding, deleting, and editing user accounts within the Clarity platformData Management:Organizing and storing information within the Clarity platform. Reporting and Analytics:Running, scheduling, and sharing reports to track project progress and performance. Customizations:Creating and editing custom investments and tiles. Troubleshooting:Managing application access and troubleshooting in case of access issues/ Issues in jobs running Process Management:Executing processes within Clarity. Professional & Technical Skills: - Must To Have Skills: Proficiency in Project Portfolio Management Tools.- Strong understanding of ITIL framework and incident management processes.- Experience with SQL queries and database management.- Knowledge of cloud computing platforms such as AWS or Azure.- Familiarity with IT service management tools like ServiceNow. Additional Information:- The candidate should have a minimum of 3 years of experience in Project Portfolio Management Tools.- This position is based at our Coimbatore office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : IBM WebSphere MQ Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your day will involve troubleshooting and resolving technical issues to ensure seamless operations. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Ensure effective communication within the team.- Implement best practices for application support.- Conduct regular performance evaluations for team members. Professional & Technical Skills: - Must To Have Skills: Proficiency in IBM WebSphere MQ.- Strong troubleshooting skills in application support.- Experience in monitoring and maintaining critical business systems.- Knowledge of ITIL framework for incident and problem management.- Familiarity with scripting languages for automation. Additional Information:- The candidate should have a minimum of 5 years of experience in IBM WebSphere MQ.- This position is based at our Bengaluru office.- A 15 years full-time education is required. Qualification 15 years full time education

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Site Reliability Engineering Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Infra Tech Support Practitioner, you will be responsible for providing ongoing technical support and maintenance of production and development systems and software products, both remote and onsite. You will work on configured services running on various platforms within defined operating models and processes, including hardware/software support and technology implementation at the operating system-level across all server and network areas. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Ensure timely resolution of technical issues.- Collaborate with cross-functional teams to address system and software problems.- Implement and maintain system configurations.- Provide technical support for hardware and software issues.- Conduct regular system audits to ensure compliance and security measures are met. Professional & Technical Skills: - Must To Have Skills: Proficiency in Site Reliability Engineering.- Strong troubleshooting skills in system and software maintenance.- Experience in implementing technology at the operating system-level.- Knowledge of server and network areas.- Good understanding of ITIL framework. Additional Information:- The candidate should have a minimum of 3 years of experience in Site Reliability Engineering.- This position is based at our Bengaluru office.- A 15 years full-time education is required. Qualification 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : IBM z/OS Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your day will involve troubleshooting and resolving complex technical issues to ensure seamless operations. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Ensure effective communication within the team.- Implement best practices for application support.- Conduct regular performance evaluations for team members. Professional & Technical Skills: - Must To Have Skills: Proficiency in IBM z/OS.- Strong troubleshooting skills in IBM z/OS environment.- Experience in resolving critical issues in mainframe systems.- Knowledge of system monitoring and performance tuning in IBM z/OS.- Familiarity with JCL and SMP/E.- Good understanding of ITIL framework. Additional Information:- The candidate should have a minimum of 5 years of experience in IBM z/OS.- This position is based at our Chennai office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NAMinimum 0-2 year(s) of experience is required Educational Qualification : Bachelor Degree Summary :As an Application Tech Support Practitioner, you will be responsible for providing service desk voice support and managing service desk operations. Your typical day will involve interfacing with clients, accurately defining and resolving issues, and ensuring world-class system performance. Roles & Responsibilities:- Provide service desk voice support, interfacing with clients to accurately define and resolve issues.- Manage service desk operations, ensuring world-class system performance.- Utilize exceptional communication skills to maintain ongoing client relationships.- Interpret and design resolutions based on deep product knowledge, utilizing problem-solving skills to ensure client satisfaction. Professional & Technical Skills: - Must To Have Skills: Service Desk Voice Support, Service Desk Management- Good To Have Skills: Knowledge of Cloud Technologies, Experience with ITIL Framework- Strong understanding of IT operations, including incident management, problem management, and change management.- Experience with ticketing systems such as ServiceNow or Remedy.- Excellent communication skills, both written and verbal.- Ability to work in a fast-paced environment and manage multiple priorities simultaneously. Additional Information:- The candidate should have a minimum of 0-2 years of experience in Service Desk Management.- The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering exceptional service desk support.- This position is based at our Gurugram office. Qualification Bachelor Degree

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and design resolutions. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Provide timely and effective technical support to clients.- Troubleshoot and resolve system or application issues.- Communicate with clients to understand their needs and provide appropriate solutions.- Document and maintain records of client interactions and resolutions.- Collaborate with cross-functional teams to improve system performance and reliability. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management.- Strong understanding of ITIL framework and incident management processes.- Experience in troubleshooting and resolving technical issues.- Excellent communication and interpersonal skills.- Good To Have Skills: Experience with IT service management tools.- Knowledge of IT infrastructure and networking concepts. Additional Information:- The candidate should have a minimum of 2 years of experience in Service Desk Management.- This position is based at our Bengaluru office.- A 15 years full-time education is required. Qualification 15 years full time education

Project Role : Delivery Operations Representative Project Role Description : Assign and manage work assignments, drive people management activities for the delivery team. Manage service delivery quality and cost. Must have skills : Infrastructure Service Management Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Service Delivery Operations Representative, you will assign and manage work assignments, drive people management activities for the delivery team, and manage service delivery quality and cost. Your typical day will involve overseeing work assignments, ensuring efficient service delivery, and maintaining high-quality standards. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Provide solutions to problems for their immediate team and across multiple teams- Manage service delivery quality and cost- Assign and manage work assignments- Drive people management activities for the delivery team Professional & Technical Skills: - Must To Have Skills: Proficiency in Infrastructure Service Management- Good To Have Skills: Experience with IT Service Management- Strong understanding of ITIL framework- Experience in incident management and problem management- Knowledge of service level agreements (SLAs) and service level management- Familiarity with change management processes- Excellent communication and interpersonal skills Additional Information:- The candidate should have a minimum of 7.5 years of experience in Infrastructure Service Management- This position is based at our Bengaluru office- A 15 years full time education is required Educational Qualification:Any Degree Qualification 15 years full time education

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : BMC Helix ITSM Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. A typical day involves collaborating with various teams to understand their needs, developing solutions that align with business objectives, and ensuring that applications are optimized for performance and usability. You will also engage in problem-solving activities, providing support and enhancements to existing applications while maintaining a focus on quality and efficiency in your work. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities.- Monitor project progress and ensure timely delivery of application features. Professional & Technical Skills: - Must To Have Skills: Proficiency in BMC Helix ITSM.- Good To Have Skills: Experience with ITIL framework.- Strong understanding of application development methodologies.- Experience in integrating applications with third-party services.- Familiarity with database management and SQL. Additional Information:- The candidate should have minimum 7.5 years of experience in BMC Helix ITSM.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Service Management Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. Your typical day involves collaborating with stakeholders to understand business needs and translating them into functional design solutions. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Collaborate with stakeholders to gather and analyze requirements.- Design and develop applications based on business process needs.- Implement best practices for application design and development.- Conduct testing and troubleshooting of applications.- Provide technical support and guidance to team members. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management.- Strong understanding of IT service management processes.- Experience in designing and implementing ITSM solutions.- Knowledge of ITIL framework and best practices.- Hands-on experience in configuring ServiceNow applications. Additional Information:- The candidate should have a minimum of 3 years of experience in ServiceNow IT Service Management.- This position is based at our Chennai office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : ServiceNow IT Service Management Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your day will involve overseeing the application development process, collaborating with teams, and making key decisions to ensure project success. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Provide solutions to problems for their immediate team and across multiple teams- Lead the application design and development process- Ensure timely delivery of applications- Provide technical guidance and support to the team Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management- Strong understanding of IT service management processes- Experience in leading application development projects- Knowledge of ITIL framework- Hands-on experience in configuring ServiceNow applications Additional Information:- The candidate should have a minimum of 7.5 years of experience in ServiceNow IT Service Management- This position is based at our Bengaluru office- A 15 years full-time education is required Qualification 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : ServiceNow IT Service Management Good to have skills : ServiceNow IT Operations ManagementMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of the applications and resolving any technical issues that may arise. Your expertise in ServiceNow IT Service Management will be instrumental in maintaining the efficiency and effectiveness of the systems. Roles & Responsibilities:- Expected to be an SME, collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Ensure the smooth functioning of critical business systems.- Identify and solve issues within multiple components of the systems.- Collaborate with cross-functional teams to resolve technical issues.- Contribute to the continuous improvement of the applications and systems. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management, ServiceNow IT Operations Management.- Strong understanding of IT service management principles and best practices.- Experience in troubleshooting and resolving technical issues in ServiceNow applications.- Knowledge of incident management, problem management, and change management processes.- Familiarity with ITIL framework and its implementation in ServiceNow.- Experience in configuring and customizing ServiceNow modules.- Ability to analyze and interpret complex technical requirements.- Excellent problem-solving and communication skills. Additional Information:- The candidate should have a minimum of 7.5 years of experience in ServiceNow IT Service Management.- This position is based in Mumbai.- A 15 years full-time education is required. Qualification 15 years full time education

iOPEX Technologies is seeking to hire a highly specialized Technical Business Analyst to support our major telecom client's ServiceNow Value Cluster . This role will focus on analyzing and translating business/operations requirements from large and mid-market customer contracts into ServiceNow specifications, with the ultimate objective of migrating customer support agents from legacy technical applications to ServiceNow. Key Client Context Position supports the client's Value Cluster area for ServiceNow. Role bridges operations/business teams and ServiceNow implementation/development team. Focus is on large and mid-market customer contracts (non-SMB). Critical objective: Accelerate requirements-to-implementation cycle from months to 1-2 weeks by standardising requirements/template. Ultimate goal : Successfully migrate customer support agents from legacy applications to ServiceNow. Key Responsibilities Understand and interpret the "voice of operations" and business teams handling large customer contracts. Analyze current tools ecosystem (primarily NGST but also other auxiliary systems) used by operations teams. Translate as-is operational processes and requirements into ServiceNow specifications. Create standardized templates for requirement gathering and analysis to streamline the ServiceNow implementation process. Develop feasibility assessments and provide specific recommendations for ServiceNow implementation. Act as technical liaison between operations teams and the ServiceNow implementation team. ServiceNow implementation team will create low-level design documents. Build and maintain standardized processes for converting business requirements to ServiceNow specifications. Identify optimization opportunities during the translation process. Support the migration of customer support agents from legacy systems to ServiceNow. Required Skills Experience 3+ years as a Technical Business Analyst with focus on systems implementation. Strong technical understanding of ServiceNow platform architecture and capabilities. Experience working with large enterprise telecommunications operations. Proven ability to translate complex business processes into technical specifications. Experience with large-scale customer contract management systems. Strong understanding of ITIL framework and its implementation within ServiceNow. Experience creating standardized templates for requirement analysis. Demonstrated success in reducing implementation cycles through process optimization. Experience working with legacy platform migrations to modern cloud platforms. Background in agent support systems and transition planning. Technical Requirements Deep understanding of ServiceNow platform capabilities and technical components. Experience with ServiceNow modules including Customer Service Management , ITSM, and Contract Management. Knowledge of telecommunications industry systems and workflows. Experience in requirements traceability and verification methodologies. Understanding of agent support tools and customer management systems. Additional Qualifications ServiceNow technical certifications highly desired. ITIL v4 certification preferred. Experience with large and mid-market customer management in telecommunications. Demonstrable experience in reducing implementation timeframes through standardized analysis approaches. Background in agent training and transition management.

The ServiceNow Administrator will be responsible for core system configuration, administrating IT service management tool, ServiceNow. In addition, responsibilities will include coordinating, managing and performing technical activities for ServiceNow modules and applications, configuration and implementation, and assisting with production support and maintenance activities as needed.. Responsibilities Direct Responsibilities Ably support an expanding and maturing ServiceNow environment. Working knowledge of Incident, Problem, Service Request, Change, Knowledge, Service Portal and CMDB Adheres to existing platform governance process for support and maintenance. Day to day support and maintenance of the ServiceNow platform. Build requested items and task using workflows/flow designer to manage process. Resolve ITSM Production support issues in ServiceNow. Create and configure Business Rules, UI Polices, UI Actions, Client Scripts and ACL's Create and configure Notifications, UI Pages, UI Macros, Script Includes and Formatters Create reports and dashboards as needed. Contributing Responsibilities Training, Mentoring and Coaching user community on the Use of ServiceNow. Monitor Health, usage and overall compliance of ServiceNow and its applications Technical & Behavioral Competencies Strong understanding of the ITIL framework & ITSM best practices Experience with JavaScript, XML, HTML, Single Sign-On technologies. Experience creating ServiceNow update sets, promoting and testing through multiple instances and into production. Strong problem solving, decision-making, and analytical abilities. Ability to analyze technical requirements and translate them into actionable deliverables Specific Qualifications (if required) Bachelor degree or equivalent working experience in computer-related field or equivalent work experience 2-4 years of experience configuring and Administering ServiceNow (latest platform version (DEV, TEST, PROD) Certified ServiceNow Administrator. ITIL v3/v4 Foundation Certification preferred. Skills Referential Behavioural Skills : (Please select up to 4 skills) Ability to collaborate / Teamwork Communication skills - oral & written Ability to deliver / Results driven Attention to detail / rigor Transversal Skills: (Please select up to 5 skills) Analytical Ability Ability to develop and adapt a process Ability to understand, explain and support change Ability to develop others & improve their skills Choose an item. Education Level: Bachelor Degree or equivalent Experience Level At least 2 years

Key Deliverables (Essential functions & Responsibilities of the Job): Create, Manage & enhance the applications landscape in the areas of eComm & digital function. Work with IT Leader for application in digital & eComm application instances (with dependencies from global demandware/SFCC platform + JV partner) and integrations for the same in India eComm landscape. Establish and maintain IT processes to manage site IT operations, resolve issues and prioritize enhancement requests in support of our eComm strategic direction Ensure that the systems under the responsibilities meet the SLAs and are stable and serves the purpose in minimal costs. Contribute to eComm IT strategy by managing staff; researching and implementing technological strategic solutions in the area of expertise. Identify eComm & digital demands in a timely and comprehensive manner and ensure business requirements are clearly articulated and documented including Change requests, discovery phase for new enhancements. Leverage, recommend and implement solutions & enhancements whenever deemed fit and provide training to relevant teams where necessary. Accountable for project delivery of applications or technology in time & budgets. Manage personnel and outside contractor(s) as required. Where required, to provide leadership, welfare and coaching to your team. Key Relationships: Internal business customers in eComm & digita. Global IT Vendor, market and global (HQ) colleagues, Local vendor partners Internal staff - direct reports (where applicable) IT vendors, contractors (where applicable) Knowledge Skills and Abilities: This eComm & digital manager will employ interpersonal and organizational skill sets and must have the ability to work both independently with limited oversight and collaboratively across multiple projects. She/he must be highly motivated and able, with his/her knowledge of our systems, to apply that knowledge within an interdisciplinary environment. This Manager must have facilitative capacities for clear and timely communication to support collaborative enterprises among distinct units. Strong understanding of leading eComm solutions with hands on experience primarily into Salesforce Commerce Cloud with SFRA framework, Process modelling & process management of eComm store operations & other digital areas. Technical & process aspects of eComm store front Proven business process analysis skills - ability to define problems, collect data, establish facts, document findings, draw valid conclusions and propose solutions. Good to have - DC inventory management experience, order management system (Sterling or any other OMS) & various integration aspects of various applications in overall eComm architecture. Knowledge of the application deployment life cycle with strong analytical, systems and structured analysis, and social skills and with the ability to view issues and requirements from a business perspective. Ability to manage and lead effectively in a team environment, coordinating multiple tasks in parallel. Very strong on technical project management & solution architecture skills & ITIL trained. Very strong team skills and experience in waterfall, iterative and agile methodology. Person should be well versed in working in scrum team and trained in cloud tech. This individual must be highly focused and one who can motivate multiple teams to maintain progress toward project milestones while anticipating potential barriers and suggesting creative solutions. Ability to effectively interact with all levels of business via phone, written communication and in person. Management and leadership skills. Mail updated resume with below details- Total Experience- Relevant experience- Experience in SFCC and SFRA Current CTC- Expected CTC- Notice period- Current Location- Would you be comfortable with job location (Gurgaon) ?

" Criticality Analysis,Service Desk,Major Incident Mangemnet ","description":" Job Summary We are looking for an Incident Manager to handle and coordinate the resolution of major IT incidents. You will act as the main point of contact during critical events, ensure timely recovery, and keep all teams and stakeholders informed throughout the process. Key Responsibilities Assess the impact and urgency of incidents and ensure quick resolution. Lead incident response efforts and coordinate technical teams. Communicate clearly with internal teams, vendors, and partners. Maintain SLAs and ensure incidents are handled within agreed timelines. Document incident activities and decisions. Conduct post-incident reviews and help improve processes. Work with teams to identify root causes and follow up on fixes. Keep incident response plans updated and effective. Provide regular reports and track incident trends. Participate in an on-call rotation to support 24x7 operations. Requirements 3\u20135 years of experience in IT operations and incident management. Good understanding of ITIL practices (Incident, Problem, and Change Management). Hands-on experience with tools like ServiceNow, AWS, and Azure. Strong problem-solving and communication skills. Key Skills Incident Management Root Cause Analysis ITIL Framework Service Coordination Communication Tools: ServiceNow, AWS, Azure ","

Job Title: Service Now Developer (TPRM) Location: Chennai, Bangalore, Mumbai, Noida Experience: 8-10 Years Shift Timings: 9:30am to 6:30pm Work Mode: C2H Job Description: We are seeking a highly experienced ServiceNow Consultant with strong expertise in implementing and supporting a combination of Third Party Risk Management (TPRM) , Governance Risk & Compliance (GRC) or Integrated Risk Management (IRM) , and Security Operations (SecOps) modules. The ideal candidate should also have working experience in IT Operations Management (ITOM) , including CMDB and Service Mapping . Required Skills: Strong hands-on experience with ServiceNow TPRM and GRC/IRM modules. Proven implementation knowledge of SecOps (Security Incident Response, Vulnerability Response). Experience in ITOM suite, including CMDB , Discovery , and Service Mapping . Proficiency in ServiceNow development (JavaScript, Glide APIs, UI Policies, Business Rules). Solid understanding of ITIL framework and risk/compliance methodologies. Excellent communication and stakeholder management skills.

At Juniper, we believe the network is the single greatest vehicle for knowledge, understanding, and human advancement the world has ever known.. To achieve real outcomes, we know that experience is the most important requirement for networking teams and the people they serve. Delivering an experience-first, AI-Native Network pivots on the creativity and commitment of our people. It requires a consistent and committed practice, something we call the Juniper Way.. Job Description:. Position: Senior Technical Services Advisor. Business Advanced Services. Location: Bangalore. At Juniper, we believe the network is the single greatest vehicle for knowledge, understanding, and human advancement the world has ever known.. To achieve real outcomes, we know that experience is the most important requirement for networking teams and the people they serve. Delivering an experience-first, AI-Native Network pivots on the creativity and commitment of our people. It requires a consistent and committed practice, something we call the Juniper Way.. Key objectives. The Advanced Services team provides exceptional outcomes and remarkable customer experience through "forward-looking" technical services to optimize network reliability and performance for designated customers. We are passionate about enabling our customers towards a fast, risk-free deployment of network services. We assist our customers in evaluating networks for performance, scalability, and security and provide recommendations on network configurations and topologies to improve operational performance and identify/ mitigate major risk areas. Partnering on short-term projects such as recommendation and implementation of new Juniper software and hardware features in the customer's network.. Key responsibilities include the following, but are not limited to:. This role requires you to be a customer advocate within Juniper and be a single point of contact for the customer for all post-sales service needs. Stay in alignment with the customer and accounts team concerning the services sales and delivery.. Help support cases resolved as per SLAs and expedite/escalate critical issues among Juniper technical support teams. Provide relevant technical inputs to facilitate and expedite escalated problem resolution.. Proactively escalates and brings people with required expertise together to bring critical and important issues to closure.. Act as an interlock between Customer and Juniper Professional Services, Advanced Services, and Education Services for the services to be delivered to the customer.. Engages on the major projects for service requirements, risk management, and expectation setting with the account team, partners, and customers.. Conduct Periodic reviews with the customer on Juniper service delivery metrics, SLA, and quality.. Establish a customer-specific operational status and reporting framework (preferably using ITIL), and lead in the delivery and presentation of status reports.. Uses technical knowledge to review and assess open software defects. Discovers potential risks associated with the deployment plans and partners with the customer to develop mitigation plans.. Assist the customer in making use of proactive consulting services such as technical analysis and recommendations (Impact assessment and analysis, health check analysis, software upgrade analysis, config review, etc). Partners with Customers in conducting periodic Juniper product health checks and Configuration/Design reviews to identify potential improvement areas. Based on the evaluation make a relevant recommendation to optimize operational performance concerning design/topology/configuration.. Reviews and evaluates network change plans and assists in the planning of new feature implementation and product deployment. Allies with internal teams to resolve identified risks in software.. Engages with Juniper engineering teams to improve potential quality issues with products.. Document and maintain customer network solutions knowledge and educate other internal Juniper resources for a better support experience.. Skill specifications. The candidate must have a deep understanding of core IP networking concepts (TCP/IP, QoS, VLAN, STP, IPSEC, NAT, IPv6). Should possess reasonable expertise in Layer2, Layer3 protocols such as VRRP, OSPF, BGP, Multicast, MPLS VPN.. Knowledge and experience of the newest technologies such as Segment Routing, Traffic engineering, DC switching, VxLAN, EVPN, SD-WAN & Wireless is a plus.. Experience working in large enterprises, Network service providers have added advantage.. ITIL Framework process knowledge will be an added advantage.. Experience and desire to work on automation will be valuable in long run.. Amiable communication, interpersonal, and social skills will make a difference!. Juniper product certifications (JNCIS/JNCIP/JNCIE) or industry equivalents are helpful.. Qualification and Experience:. Experience With Customer Facing Roles Is Essential.. We prefer candidates with bachelor’s degree in electrical/electronic Engineering, Computer Science or equivalent. A Business degree such as MBA would be an advantage.. 8+ years experience in designing, implementing, and solving technical problems of the state-of-the-art Datacenter, IP/MPLSNetworks. High exposure to network operations environment. Ability to operate independently, including management of priorities in unstructured environment.. The successful candidate will demonstrate and be a role model for the values of the "Juniper Way" Be Bold, Build Trust, Deliver Excellence.. Juniper Networks is an equal-opportunity employer. We value diversity. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, disability, or veteran status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform important job functions, and receive other benefits and privileges of employment. Please contact us for more information.. ABOUT JUNIPER NETWORKS. Juniper Networks challenges the inherent complexity that comes with networking and security in the multicloud era. We do this with products, solutions and services that transform the way people connect, work and live. We simplify the process of transitioning to a secure and automated multicloud environment to enable secure, AI-driven networks that connect the world. Additional information can be found at Juniper Networks (www.juniper.net) or connect with Juniper on Twitter, LinkedInand Facebook.. ABOUT JUNIPER NETWORKS. Juniper Networks challenges the inherent complexity that comes with networking and security in the multicloud era. We do this with products, solutions and services that transform the way people connect, work and live. We simplify the process of transitioning to a secure and automated multicloud environment to enable secure, AI-driven networks that connect the world. Additional information can be found at Juniper Networks (www.juniper.net) or connect with Juniper on Twitter, LinkedIn and Facebook.. WHERE WILL YOU DO YOUR BEST WORK?. Wherever you are in the world, whether it's downtown Sunnyvale or London, Westford or Bengaluru, Juniper is a place that was founded on disruptive thinking where colleague innovation is not only valued, but expected. We believe that the great task of delivering a new network for the next decade is delivered through the creativity and commitment of our people. The Juniper Way is the commitment to all our colleagues that the culture and company inspire their best work-their life's work. At Juniper we believe this is more than a job it's an opportunity to help change the world.. At Juniper Networks, we are committed to elevating talent by creating a trust-based environment where we can all thrive together. If you think you have what it takes, but do not necessarily check every single box, please consider applying. We’d love to speak with you.. Additional Information for United States jobs:. ELIGIBILITY TO WORK AND E-VERIFY. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.. Juniper Networks participates in the E-Verify program. E-Verify is an Internet-based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of new hires and the validity of their Social Security Numbers.. Information for applicants about E-Verify / E-Verify Informacin en espaol: This Company Participates in E-Verify / Este Empleador Participa en E-Verify. Immigrant and Employee Rights Section (IER) The Right to Work / El Derecho a Trabajar. E-Verify® is a registered trademark of the U.S. Department of Homeland Security.. Juniper is an Equal Opportunity workplace. We do not discriminate in employment decisions on the basis of race, color, religion, gender (including pregnancy), national origin, political affiliation, sexual orientation, gender identity or expression, marital status, disability, genetic information, age, veteran status, or any other applicable legally protected characteristic. All employment decisions are made on the basis of individual qualifications, merit, and business need.. Show more Show less

Position Purpose The Senior Support analyst will be responsible to: - To provide support for the BP2S applications, for all day-to-day problem resolution/support issues - Develop a good understanding of the existing application (functional and technical) - Participate in any specific improvement on this support deliverables - Finding gaps in procedure and fixing the same Responsibilities Direct Responsibilities Monitoring and Supporting the day to day activities Adherence to documented procedural standards. Fully responsible for key activities within the agreed SLA and ITIL process. Escalate issues, which cannot be resolved, in a timely manner. Have a strong Customer Focus in order to provide a professional support service to both internal and external cliental. Flexible approach to working hours to meet the demands of the team. Willing to work in different day and night shifts. Use business and application knowledge to investigate issues raised and assist in the production of Incident reports, which form part of the shift handover. Resolve user queries Contributing Responsibilities To assist with the streamlining of the support area i.e. suggesting where procedures can be improved without the introduction of risk. Coordinates with infrastructure teams to create / upgrade / decommission specific environments Maintain Knowledge base and share experience with support team members. Technical & Behavioral Competencies Domain / Technical Knowledge and/or experience of the Investment / Security services industry / Settlement & Clearing will be a plus Graduate in any discipline (Computer Science preferred) with a good background of Application support with a minimum IT experience of 5 to 6 years of experience Domain / Technical Knowledge and/or experience of the Investment / Security services industry / Settlement & Clearing will be a plus Prior experience in application support, Monitoring jobs BANCS application knowledge is mandatory Technical competency in the following: o Proficiency in Oracle/Sybase database - SQL & PL/SQL o Proficiency in Unix/Shell script oKnowledge on Cloud concept like Ansible , Devops concept is well advantages Prior experience of working in Unix environments and Shell scripting Ability to perform business and technical analysis, design and identify impacts (functional and technical) Others Inclination to understand and learn application/business functionality Fast learner, Team player, autonomous Excellent analytical skills Good communication skills and confidence Specific Qualifications (if required) Understanding of ITIL framework Skills Referential Behavioural Skills(Please select up to 4 skills) Communication skills - oral & written Critical thinking Ability to collaborate / Teamwork Ability to deliver / Results driven Transversal Skills: (Please select up to 5 skills)Ability to understand, explain and support changeAbility to develop and adapt a processAbility to develop others & improve their skillsAbility to anticipate business / strategic evolutionAbility to manage a projectEducation Level:Bachelor Degree or equivalentExperience LevelAt least 5 years

Key Deliverables (Essential functions & Responsibilities of the Job): Create, Manage & enhance the applications landscape in the areas of eComm & digital function. Work with IT Leader for application in digital & eComm application instances (with dependencies from global demandware/SFCC platform + JV partner) and integrations for the same in India eComm landscape. Establish and maintain IT processes to manage site IT operations, resolve issues and prioritize enhancement requests in support of our eComm strategic direction Ensure that the systems under the responsibilities meet the SLAs and are stable and serves the purpose in minimal costs. Contribute to eComm IT strategy by managing staff; researching and implementing technological strategic solutions in the area of expertise. Identify eComm & digital demands in a timely and comprehensive manner and ensure business requirements are clearly articulated and documented including Change requests, discovery phase for new enhancements. Leverage, recommend and implement solutions & enhancements whenever deemed fit and provide training to relevant teams where necessary. Accountable for project delivery of applications or technology in time & budgets. Manage personnel and outside contractor(s) as required. Where required, to provide leadership, welfare and coaching to your team. Key Relationships: Internal business customers in eComm & digita. Global IT Vendor, market and global (HQ) colleagues, Local vendor partners Internal staff - direct reports (where applicable) IT vendors, contractors (where applicable) Knowledge Skills and Abilities: This eComm & digital manager will employ interpersonal and organizational skill sets and must have the ability to work both independently with limited oversight and collaboratively across multiple projects. She/he must be highly motivated and able, with his/her knowledge of our systems, to apply that knowledge within an interdisciplinary environment. This Manager must have facilitative capacities for clear and timely communication to support collaborative enterprises among distinct units. Strong understanding of leading eComm solutions with hands on experience primarily into Salesforce Commerce Cloud with SFRA framework, Process modelling & process management of eComm store operations & other digital areas. Technical & process aspects of eComm store front Proven business process analysis skills - ability to define problems, collect data, establish facts, document findings, draw valid conclusions and propose solutions. Good to have - DC inventory management experience, order management system (Sterling or any other OMS) & various integration aspects of various applications in overall eComm architecture. Knowledge of the application deployment life cycle with strong analytical, systems and structured analysis, and social skills and with the ability to view issues and requirements from a business perspective. Ability to manage and lead effectively in a team environment, coordinating multiple tasks in parallel. Very strong on technical project management & solution architecture skills & ITIL trained. Very strong team skills and experience in waterfall, iterative and agile methodology. Person should be well versed in working in scrum team and trained in cloud tech. This individual must be highly focused and one who can motivate multiple teams to maintain progress toward project milestones while anticipating potential barriers and suggesting creative solutions. Ability to effectively interact with all levels of business via phone, written communication and in person. Management and leadership skills. Mail updated resume with below details- Total Experience- Relevant experience- Experience in SFCC and SFRA Current CTC- Expected CTC- Notice period- Current Location- Would you be comfortable with job location (Gurgaon) ?

Quality role- Operations Excellence Experience : 7 + yrs Key skills: ITIL Certification , Lean Six Sigma , Quality, Audit, QMS, Process Improvement. Location: Bangalore Should be able to Identify projects as per business needs and draft appropriate business case, problem statement and goal statement Drive GB projects and mentor GB team members for execution and completion of project Forecast benefits of GB projects in terms of HDS/SDS/CSAT, track the same thought the execution of project as well as post that and present the benefits as part of Control phase and closure of the project Understand the requirement of the standard Define processes as per standard requirement Define audit checklist Train resources on auditing as per audit checklist Identify gaps in implementation and device fixing of gaps Should be able to Identify new measurement parameters for processes to measure and improve on process performance Review with internal and external customers on data behavior and patterns Analyze audit reports and drive enhancements in process to make process fool-proof Review internal/external escalation to redefine audit control points Enhance on audit process to drive process compliance Conceptualize on new processes as per business requirement Conduct FMEA on process to ensure that control points are built in the process Enhance processes by make it more lean

Job description: Responsibilities: The position is for an operational (run) group. Support engineers will respond to incidents and as well as handle support requests for a variety of technologies related to eESB (Eurofins Enterprise Service Bus ) services over cloud architecture Support engineers will also have project responsibilities (i.e. executing on the improvements and automation identified by them or others on the team) and will own small projects within their respective area. As a queue owner, support engineers will be responsible for the general health of the queue (resolving tickets, identifying trends, finding the technical cause of problems) as well as recommending and implementing process / system changes to eliminate incoming workload, optimizing team process, diagnosing problems to the root cause and resolving them, and escalating where appropriate. Participation in a team 245 weekly rotation is part of the role. More extended off-shift time may be needed but these would be planned in advance, and generally associated with project work where maintenance windows need to be observed. This is not an L2 support position. The candidate will need a deep understanding and technical expertise to apply in a hands on environment. While not a hard requirement, given the overall direction of IT infrastructure is to transition workloads to the cloud, experience with Azure, AWS, and cloud development is a plus. Years of exp: 5 to 8 Must Have: 5-8 years experience in Application Support ITIL framework knowledge Strong in Unix/Linux, Java fundamentals Working experience with Cloud (preferably Microsoft Azure) Good oral and written communication skills Willingness to learn and perform in a small team Technical Skills Experience in message oriented Middleware like Active MQ or MSMQ would be an added advantage Knowledge of DevOps framework Performance monitoring on Solarwinds, Reporting tools, Service Now, Graphana reporting Knowledge on Version control tools like GIT Hub Shell scripting Application/Domain: Middleware technologies

Role purpose: As a Customer Success Manager, you will be responsible for executing a comprehensive customer success management strategy aimed at customer retention, churn mitigation, and driving the adoption and consumption of services. Your role will involve building and maintaining strong relationships with Standard/Enhanced Global Enterprise Customers (TCV 5-10M Euros) with presence in 4-5 countries (across Europe/Amercias/APAC), handling critical/financially customer impacting escalations, and addressing special requests related to performance, quality, and improvements to enhance the overall customer experience. In this strategic role, you will leverage your deep understanding of telecom products and services, including connectivity, SD-WAN, cybersecurity, IoT, SaaS, MPN, Cloud, and Unified Communications, to provide expert guidance and support to customers. You will utilize your commercial acumen to manage Profit and Loss (P&L) effectively, ensuring that customer engagements are not only successful but also financially viable. Additionally, you will employ your sales knowledge to identify opportunities for upselling and cross-selling, thereby driving revenue growth. Your primary goal is to ensure that customers receive exceptional service and support, fostering long-term loyalty and satisfaction. By proactively engaging with customers to understand their needs, addressing their concerns, and providing tailored solutions, you will help them achieve their desired outcomes. You will also incorporate best practices from leading Customer Success organizations to continuously improve processes and deliver outstanding results. You will drive end-to-end relationships with Vodafone B2B Customers, providing exclusive coverage of Vodafone Business Customer segments including MNCs, Secure & Corporate, Public Sector, and SMEs. Customer Satisfaction Survey Strategy (NPS) - Developing strategies to enhance customer satisfaction, loyalty, and retention for all your accounts. Representing Vodafone : You would be the focal point of contact for all product/service-related discussions meeting Senior Customer Stakeholders (key decision makers VP, Head of Ops, Technology Directors, Account Team) face to face or virtually while representing Vodafone. Relationship Management: A rapport builder nurturing deep, sustainable relationships with customers, ensuring long-term loyalty to Vodafone over other service providers. Contract Management: Oversee operational and enabling functions to deliver exceptional service while meeting all contractual obligations. Contribute to Sales and Revenue targets: Analyze areas to plug revenue leakages, suggest product upgrades, proactively identify cross-sell/up-sell opportunities, improve customer footprint by offering services during business expansion. Performance analysis : Compile and analyze data to measure Product/Service performance while also identifying areas of improvement Supervising daily operations : Overseeing service performance from Service Ops and ITIL Functions to ensure smooth day-to-day operations. Improve Efficiency : Enable your customer with digitalization strategies improving efficiency, identify ways to move away from manual tasks (reporting) allowing you to focus more on customer relationship building. Problem resolution : Taking ownership of customer issues and ensuring they are resolved effectively. Setting goals and standards : Establishing objectives and procedures for the customer service department. Training and development : Providing training and resources to customer service agents to improve their skills and performance Essential 6 + years of experience in a Customer Success Management role (Customer facing role International Only ) Telecom Product Knowledge is a must have candidate should be thorough with at least one product line Fixed line, Mobility, Cybersecurity, IoT, SaaS, MPN, Cloud, and Unified Comms. ITIL 4 Certified with deep understanding of Service Lifecycle across Sales Build/Delivery Run Customer facing skills Great in communication and presentation, flamboyant in representing Vodafone and meeting Senior Customer stakeholders face to face. Technology Understanding: Fundamentals of transmission (SDH, DE, DWDM), Basics of LAN WAN technology, MPLS (Layer 2 & 3), Internet access, DSL, Fixed Voice and SD-WAN. Must be an Influencer Collaborator with influencing skills to navigate through organizational teams Follows Agile ways of working – Agile Practioner Conflict Resolution : Effectively handling conflicts and de-escalating tense situations with customers. Experience in engaging and managing vendors/carrier . Financial Acumen: Must have knowledge on how to read PNL statements and contribute towards account profitability. Empathy : Understanding and addressing customer concerns with patience and emotional intelligence.

Role- Technical process associate Min 1 Yr Exp Into Technical Support International Voice Any Graduate CTC- Up to 4 LPA Work From Office 5 Days working 2 days off both side Cab Shift- US For more info contact HR Haider - 9256424833

Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities. PRIMARY RESPONSIBILITIES Processing requests per ITIL framework and within defined SLA. Meeting or exceeding predefined KPI and SLA targets. Diagnose and troubleshoot laptop hardware issues, including but not limited to screens, keyboards, batteries, and internal components. Provide remote and on-site support to users experiencing hardware problems. Perform hardware upgrades and replacements as needed. Maintain accurate records of support requests and resolutions. Collaborate with other IT team members to resolve complex issues. Educate users on best practices for laptop maintenance and usage. Ensure compliance with company policies and procedures.