Application Tech Support Practitioner

Job Description

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Netapp Network Attached Storage (NAS) Administration Good to have skills : Netapp Storage Area Network (SAN) AdministrationMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time educationMust Have Skills: Pure & NetApp Storage Administration and Migration Good to Have Skills: Azure Cloud Job :- 7- 9 years of experience in Storage technologyKey Responsibilities:-Should have sound experience in providing L2 support for Storage Management and support on Pure/NetApp SAN Storage and performed Storage SAN Migration.Design and implement Pure Storage systems including installation, configuration, software upgrades, and storage provisioning.Alert and resolve any performance issues and notify end-users. Configure Replication for Disaster Recovery using Pure Protection Group Creation Recovery point and Snapvault/SnapMirror.Plan and implement best practices for SAN solutions.Create and update documentation for storage procedures.Troubleshooting Critical Storage issue related to Pure and NetApp.Provide architecture recommendations.Planning and Execution of Storage based Migration.SAN allocation/deallocation of Block Storage Technical Experience:Should have sound experience in Pure storage and NetApp Storage high Availability, Disk technologies, RAID Levels, Snapshot/Snapvault technologies and Flexclone.Good knowledge on SAN Storage like ISCSI and FCP protocols.Experience with Brocade and Cisco SAN Switches.Experience on Storage Pools, Tiering, LUN masking and zoning.Proven skills in understanding customer storage requirements, implementing Fiber Channel and iSCSI SAN solutions, and integrating different operating systems and applications.Should have knowledge about the ITIL framework.Azure Cloud certifications will be an added advantage. Professional Attributes:Strong written and verbal communication skills, interpersonal skills.Strong time management skills, problem solving and analytical skills.Supervise the team.Perform team management rolesDue to the 24X7 operations of the business, must be able to work a flexible work schedule, may include nights, weekends, and holidays. Educational Qualification:15 years of mandatory education as per Accenture Standards Qualification 15 years full time education