Posted:1 day ago|
Platform:
Work from Office
Full Time
3-5 years of experience in Problem & Knowledge Manager ITIL framework knowledge and operational experience in Problem Management, Knowledge Management & Incident Management. Worked as Problem Coordinator with understanding of running Major Incident Management processes including producing MIRs, producing RCAs Well versed with various problem solving techniques like Pareto, FMEA, 5 Whys, Fish-Bone etc. Experience in defining processes and driving their maturity & providing delivery in multi-tower environments. Ensuring that all Service Towers interface into the overarching process framework & removal of SILOs Ensuring that all Resolver Teams and Service Towers that interface to the process understand their obligations when operating within the process Be responsible for maintaining a Problem Management Database including a Known Error Database Review & approve the knowledge article Coordinate with the technical teams to get the KB (Knowledge base) article update Mandatory Skills: Process Advisory. Experience3-5 Years.
Wipro
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