IT-SUPPORT SERVICES Professional

Kotak Life Insurance

2 - 7 years

4 - 9 Lacs

Mumbai

Posted:8 hours ago| Platform:

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Skills Required

technical support printers peripherals ticketing tools hardware networking networking system administration service delivery computer systems desktop engineering computer hardware microsoft windows installation desktop support troubleshooting

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibility

Provide technical support and assistance to customers via phone, email, or chat.
Troubleshoot and resolve hardware and software issues efficiently.
Install, configure, and maintain computer systems, networks, and peripherals.
Develop and implement procedures for troubleshooting and resolving technical issues.
Collaborate with other teams to ensure seamless service delivery.
Analyze and report on technical issues and provide recommendations for improvement.

Job Requirements

Strong knowledge of computer systems, networks, and peripherals.
Excellent problem-solving skills and attention to detail.
Ability to work effectively in a fast-paced environment and prioritize tasks.
Strong communication and interpersonal skills.
Experience with helpdesk software and ticketing systems.
Ability to analyze and interpret technical information and provide clear explanations.
A graduate degree is required for this position.
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