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Arrow Electronics
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IT Service Desk Analyst I

IT Service Desk Analyst I

Arrow Electronics

0 years

0 Lacs

Bangalore Urban Karnataka India

Posted:3 days ago| Platform:

Apply

Skills Required

service escalation support communication coaching network resolve technology

Work Mode

On-site

Job Type

Full Time

Job Description

Position

IT Service Desk Analyst IProvides accurate solutions to user problems to ensure user's productivity.Responds to all web Tickets received by the Lv1 team (Email, Web Tickets).Follows escalation processes and refers more difficult and time consuming issues to the next corresponding support group when appropriate.Maintains a professional support image at all times being courteous and helpful.Enhances and develops quality support methods and communication skills through coaching and feedback.Assists in the resolution of user and support issues among company sites to ensure timely distribution of knowledge and positive impact oncustomer satisfaction.Acquires and maintains current knowledge of relevant product offerings and support policies in order to provide technically accurate solutionsto customers.Assists in special product-related issues as needed.First point of contact for providing support for all IT applications and systems to internal end users.Applies knowledge of information systems and services to investigate and identify applications, systems and network problems. Uses tools,techniques and knowledge bases to resolve issues.

Location:

IN-KA-Bangalore, India (SKAV Seethalakshmi) GESC

Time Type

Full time

Job Category

Information Technology

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IT Service Desk Analyst I