IT Help Desk Specialist II

Find a Career With Purpose at Teva Keyword Location Select how often (in days) to receive an alert: IT Help Desk Specialist II Date: Jun 16, 2025 Location: Bangalore, India, 560064 Company: Teva Pharmaceuticals Job Id: 62355 Who we are How you ll spend your day Perform initial problem determination (level 1) in support of scope of services with related hardware, software and services support. Provide in-scope technical advice and guidance, trouble shoot end users queries / issues and advise potential resolutions within specified KPIs and metrics. Handle service entitlement failures associated with requests for in-scope services. Assign records to other support groups, as and when required. Act as service desks advocate when dealing with other support / resolver groups. Initiate the service outage procedure, update VRU status messages with outage information, as required. Process requests for password resets and manage the requests to satisfactory completion. Accurately log all interactions via established business processes and tools. Understand and contribute to the improvement of various performance metrics. Update inventory for software licenses, hardware and reporting. Your experience and qualifications 0 - 1 years experience as a technical service desk agent Excellent logical reasoning, troubleshooting and problem determination skills Strong communication (verbal and written) skills Knowledge and experience with Remote takeover tools. Work in office is required (No work from home option) Reports To First Line Manager