716 Issue Resolution Jobs - Page 27

Provide technical solutions that meet user needs and improve business performance by assisting with the technical analysis of business requirements, problem solving and troubleshooting as part of a product management team. Accountable for ensuring that clear, concise requirements have been captured. Participate in testing and reporting of UAT with internal partners and vendor, reporting defects to vendor ensuring issue resolution, support the implementation check-out process and facilitate the end user communication and training documentation. Collaborating across the organization with business, architects, UX designers, product managers and software developers to improve Advisor and client facing tools. Track and evaluate feedback from users for multiple tools. Key Responsibilities Participate in SCRUM meetings and support of the Agile process Perform regression and user acceptance testing Analyze and interpret data to identify areas of improvement Maintain a broad understanding of business, business needs, and how assigned technologies drive and support the business. Develop detailed business requirements and user stories Tracking end user feedback on the system Occasionally provide Level 3 support for Applications Track and evaluate usage reporting Perform required AdTrax and FINRA filing when necessary Documentation review and updates Troubleshooting with end-users, internal tech partners and vendors Required Qualifications 4-7 years experience as Business Systems Analyst Ability to effectively summarize data, present insights and reporting Experience working on Agile delivery Knowledge of Requirement collection and User Story logic (experience working in JIRA is a plus) Experience in creating and maintaining backlog Experience working with stakeholders across many functions. Strong analytic skills including ability to identify patterns, potential issues and then translate those into functional and test requirements. Exceptional written and verbal communication skills. Preferred Qualifications Experience working in the financial services industry or other similar, highly regulated environment. Experience working with the following tools: JIRA, Morningstar Advisor Workstation Experience with AdTrax submissions Experience with vendor management Experience with market data / exchange data Ameriprise India LLP has been providing client based financial solutions to help clients plan and achieve their financial objectives for 125 years. We are a U. S. based financial planning company headquartered in Minneapolis with a global presence. The firm s focus areas include Asset Management and Advice, Retirement Planning and Insurance Protection. Be part of an inclusive, collaborative culture that rewards you for your contributions and work with other talented individuals who share your passion for doing great work. You ll also have plenty of opportunities to make your mark at the office and a difference in your community. So if youre talented, driven and want to work for a strong ethical company that cares, take the next step and create a career at Ameriprise India LLP. Full-Time/Part-Time Timings (2:00p-10:30p) India Business Unit AWMPO AWMP&S Presidents Office Job Family Group Technology

We are seeking a highly skilled 8-10 yrs Experienced SAP EWM Public Cloud Consultant to join our team. In this role, you will be responsible for implementing, configuring, and supporting SAP Extended Warehouse Management (EWM) solutions in SAP s Public Cloud environment , primarily SAP S/4HANA Cloud. You will work closely with clients to understand their business processes, provide tailored solutions, and ensure seamless integration with other SAP Cloud modules. Job responsibilities Implementation & Configuration : Lead the design, configuration, and deployment of SAP Extended Warehouse Management (EWM) modules in SAP S/4HANA Cloud. Client Consultation : Work directly with clients to gather requirements, analyze business processes, and deliver customized SAP EWM solutions that optimize sales, order processing, and distribution workflows. Business Process Analysis : Analyze and understand clients sales and distribution processes and propose solutions leveraging SAP EWM best practices and SAP Cloud capabilities. Cloud Integration : Ensure effective integration between SAP EWM and other SAP Cloud modules such as SAP Extended Warehouse Management (EWM), SAP FICO (Finance), SAP PP (Production Planning), and third-party applications. Testing & Quality Assurance : Support system testing, user acceptance testing (UAT), and troubleshooting during implementation to ensure that the solution meets business requirements. Training & Support : Provide end-user training and deliver post-implementation support, including troubleshooting and issue resolution. Continuous Improvement : Continuously optimize and enhance the SAP EWM solution to meet evolving business needs and industry trends. Documentation & Knowledge Transfer : Create and maintain documentation for configurations, processes, and custom developments for future reference and client knowledge transfer. Collaboration : Work closely with other consultants, developers, and project teams to deliver integrated solutions on time and within budget. Project Management Support : Assist project managers in defining scope, timelines, and deliverables for SAP EWM implementations in a cloud environment. Total Experience Expected: 08-10 years Qualifications B.Tech/MBA Finance/CA

Introductory Market Language Banking Center Services (BCS) is a critically important organization within Consumer & Community Banking. BCS ensures operational success Job Summary As a Transactions Specialist within the Banking Center Services, you will be responsible for ensuring operational success for the ATM channel, payment applications, branches, and other products and services. You will provide Level 1 support for ATM and Payment Applications, manage ATM/IMCC incidents, and respond to inquiries by telephone or email. This role provides an opportunity to work in a dynamic, fast-paced environment and make a significant impact on our business. Job Responsibilities Manage ATM/IMCC incidents to ensure timely resolution and appropriate comments and escalation. Research ATM performance/health and resolve ATM failures, such as ATM load/reboot. Request or escalate ATM vendor service and cash replenishment. Provide Level 1 application support to other lines of business. Respond to inquiries by telephone or email, taking ownership of issue resolution for internal/external clients. Analyze details and research using multiple systems to resolve problems via telephone/email, including outbound calls for client satisfaction. Approach each contact as an opportunity to educate the caller on process, product, and system information to reduce repeat contacts. Use thorough product/process knowledge to resolve unique or challenging inquiries/problems. Maintain strict adherence to established risk procedures and ongoing risk education. Follow customer authentication procedures and ensure staff procedures align with established risk protocols. Report privacy breaches following established risk procedures and complete assigned risk training on time. Required qualifications, capabilities and skills Candidates should possess technical qualifications or skills. Graduates with B.Tech, MBA, or BCom degrees are eligible. Experience in Level 1 incident management is required. Must have excellent written communication skills. Strong prioritization and time management abilities are essential. Ability to communicate effectively with all levels of leadership. Proficiency in MS Office is necessary. Must be able to work collaboratively within a team. Ability to maintain confidentiality and multitask efficiently. Flexibility to adapt to changes is important. Must have a scorecard rating of "Meets Expectation" and should not be under any corrective action, along with a good attendance record.

Design, develop, and implement automated solutions using chosen automation tools, with a focus on E2E SAP workflows.Proactively identify, diagnose, and resolve support issues and process inefficiencies, leveraging root cause analysis to drive continuous improvement.Analyze existing business processes to identify automation opportunities, collaborating with stakeholders to define requirements.Contribute to team self-sufficiency by demonstrating deep functional expertise to support the design, development, and maintenance of automation solutions.Drive collaboration within a global, matrixed, fast-paced Agile environment.Leverage industry standard processes in software testing to ensure high-quality automation solutions. Min 5+ years of SAP functional roles, with a solid focus on SAP MM and SD. 3+ years of experience leading and delivering successful automation projects within SAP, resulting in measurable improvements. Experience designing, developing & implementing test automation frameworks/tools for SAP. Hands on experience with SAP S/4 HANA implementations. Demonstrable ability to translate business requirements into technical specifications and deliver impactful efficient automation solutions, leading and/or participating in successful SAP automation projects. Deep understanding of E2E business process within SAP landscape, including multi-functional processes and dependencies. Experience managing and implementing multiple upgrades cycles within SAP. Understanding of CI/CD pipelines and relevant tools such as Jenkins Excellent knowledge of QA automation methodologies, processes, and tools. Preferred Qualifications Experience developing in Python, Java or Swift and familiar with databases, SQL, and scripting languages. Experience with ABAP code is beneficial for fixing complex issues. Strong problem-solving and analytical skills with a demonstrable ability to drive issue resolution across teams. Excellent collaboration skills and ability to influence multi-functional teams and quickly establish trust and credibility. Preferred certifications in testing, programming languages, test automation tools and frameworks.

We expect the qualified candidate to perform assignments in several of the following manufacturing engineering functions:- Design for Testability - Provide early and on going manufacturing involvement to ensure new products are being tested in a logical and cost effective manner incorporating FMEA, product design targets using the Engineering Requirements Specification (ERS) - Product Life Cycle Engineering - Works all phases of a product from concept to repeat manufacturing to end of life Provides production support engineering with respect to technically complex testing methods, procedures and failure analysis - Test Process Engineering - Designs and develops technically test processes to improve quality and efficiency Apply statistical tools (such as GR&R, SPC and Cp/pCk) to ensure processes/fixtures are scalable and are continuing to perform properly once qualified leveraging integration with factory data systems and shop floor systems- Failure/Data Analysis - Plans, develops and implements procedures for the testing and evaluation of soon to be released products Specifies test to be performed, compiles data and makes recommendations for test or tester design changes This will include the use of Design of Experiments (DOE)- Develop new and or improved processes through the application of theoretical and practical engineering- Stays on top of all relevant technical trends and developments and incorporates them in appropriate assignments- Provide direction and mentorship to third party vendors/automation suppliers and/or CM s; be the technical leader and driver on owned projects; serve as a technical resource to other engineering groups and project leaders- Drive failure analysis and machine issue resolution when working with tester suppliers and contract manufacturers- Prepare and present concise Test Engineering program status updates to the Exec team on a weekly basis We are looking for someone with the following qualifications: 4+ years of work experience in any of assembly, inspection, test station design, test development, maintenance and / or automation equipment Required to understand, plan development builds and mass production with factories worldwide. Experienced in working with multi-functional teams such as hardware design, system teams, capital equipment, quality and process engineering Knowledgeable in crafting tester qualification requirements including calibration, correlation, capability, repeatability and reproducibility, design of experiments and failure analysis Able to communicate effectively in a worldwide environment Education & Experience BSc in Electronics/Electrical, Computer Science - Engineering or Physics, MSc/Phd preferred. Additional Requirements Apple is an equal opportunity employer that is committed to inclusion and diversity. We also take affirmative action to offer employment and advancement opportunities to all applicants, including minorities, women, protected veterans, and individuals with disabilities. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

We are seeking a highly skilled 8-10 yrs Experienced SAP EWM Public Cloud Consultant to join our team. In this role, you will be responsible for implementing, configuring, and supporting SAP Extended Warehouse Management (EWM) solutions in SAP s Public Cloud environment , primarily SAP S/4HANA Cloud. You will work closely with clients to understand their business processes, provide tailored solutions, and ensure seamless integration with other SAP Cloud modules. Job responsibilities Implementation & Configuration : Lead the design, configuration, and deployment of SAP Extended Warehouse Management (EWM) modules in SAP S/4HANA Cloud. Client Consultation : Work directly with clients to gather requirements, analyze business processes, and deliver customized SAP EWM solutions that optimize sales, order processing, and distribution workflows. Business Process Analysis : Analyze and understand clients sales and distribution processes and propose solutions leveraging SAP EWM best practices and SAP Cloud capabilities. Cloud Integration : Ensure effective integration between SAP EWM and other SAP Cloud modules such as SAP Extended Warehouse Management (EWM), SAP FICO (Finance), SAP PP (Production Planning), and third-party applications. Testing & Quality Assurance : Support system testing, user acceptance testing (UAT), and troubleshooting during implementation to ensure that the solution meets business requirements. Training & Support : Provide end-user training and deliver post-implementation support, including troubleshooting and issue resolution. Continuous Improvement : Continuously optimize and enhance the SAP EWM solution to meet evolving business needs and industry trends. Documentation & Knowledge Transfer : Create and maintain documentation for configurations, processes, and custom developments for future reference and client knowledge transfer. Collaboration : Work closely with other consultants, developers, and project teams to deliver integrated solutions on time and within budget. Project Management Support : Assist project managers in defining scope, timelines, and deliverables for SAP EWM implementations in a cloud environment. Total Experience Expected: 08-10 years B.Tech/MBA Finance/CA

We are seeking a highly skilled 8-10 yrs Experienced SAP MM Public Cloud Consultant to join our team. In this role, you will be responsible for implementing, configuring, and supporting SAP Materials Management (MM) solutions in SAP s Public Cloud environment , primarily SAP S/4HANA Cloud. You will work closely with clients to understand their business processes, provide tailored solutions, and ensure seamless integration with other SAP Cloud modules. Job responsibilities Implementation & Configuration : Lead the design, configuration, and deployment of SAP MM (Materials Management) modules in SAP S/4HANA Cloud. Client Consultation : Work directly with clients to gather requirements, analyze business processes, and deliver customized SAP MM solutions that optimize sales, order processing, and distribution workflows. Business Process Analysis : Analyze and understand clients sales and distribution processes and propose solutions leveraging SAP MM best practices and SAP Cloud capabilities. Cloud Integration : Ensure effective integration between SAP MM and other SAP Cloud modules such as SAP MM (Materials Management), SAP FICO (Finance), SAP PP (Production Planning), and third-party applications. Testing & Quality Assurance : Support system testing, user acceptance testing (UAT), and troubleshooting during implementation to ensure that the solution meets business requirements. Training & Support : Provide end-user training and deliver post-implementation support, including troubleshooting and issue resolution. Continuous Improvement : Continuously optimize and enhance the SAP MM solution to meet evolving business needs and industry trends. Documentation & Knowledge Transfer : Create and maintain documentation for configurations, processes, and custom developments for future reference and client knowledge transfer. Collaboration : Work closely with other consultants, developers, and project teams to deliver integrated solutions on time and within budget. Project Management Support : Assist project managers in defining scope, timelines, and deliverables for SAP MM implementations in a cloud environment. Total Experience Expected: 08-10 years B.Tech/MBA Finance/CA

Job description Build and maintain relationships with the entire customer base assigned; by ensure constant engagement with customers during the life cycle and moments of planned spontaneity. Planned wow moments executed to perfection at important stages in the customer lifecycle like welcome, agreement and handover of possession Responsible in maintaining MIS and closely work for Preparation of Final work Report. Co-coordinating with the internal partners and middle office teams for the process improvement & updating the MIS report logic's. Responsible for handling customers of Lawns & Beyond project contains entire customer data base. Attending customers who visit HO with their queries to resolve and ensure 100% satisfactory with the adequate resolution to the query. Cancellations, transfer requests and registration process. Resolving customer queries, preparing ledgers and addressing the issues highlighted by the customers through call. Managing post booking customer services till delivery /possession stage. Collection of payment dues, against demands generated with construction progress Responsible to interact with clients to guide them and solve their queries. Facilitate Coordination between the clients and other teams (Sales / Finance / Operations). Issue letters / communication to clients and its follow-up. On boarding of customers post booking Achieving collections targets Follow up with banks on loan sanctions and disbursements Customer query resolution ERP updation Preferably worked on Salesforce & Far vision Candidate should have minimum 1 to 5 years of good experience in Post sales/ Customer Services / CRM Activities in the Real Estate sector Providing end to end after-sales service to clients. Ensure good customer relationship. Follow up for post-sales service issues and also to explore new business opportunities with allocated existing clients. Maintaining a strong relationship with a client and advising them on issues related to the product and offering solutions on the same. Collect & maintain the customer data properly and ensure timely follow up with the customers as and when required. To ensure efficient query handling, issue resolution, data tracking and feedback. Role: Customer EngagementIndustry Type: Real EstateDepartment: Sales & Business DevelopmentEmployment Type: Full Time, PermanentRole Category: Sales Support & OperationsEducationUG: Any GraduatePG: Any Postgraduate Role & responsibilities Preferred candidate profile

Overview We have an exciting role of Finance Operations Analyst (Accounts Receivable-Billing/OTC-Billing) . You will play a key role in Financial Data activities to ensure a smooth flow of the process. This might be a great fit if you are result oriented and excited to be part of a growing team. Shift Timing: 02:00 PM - 11:00 PM Location: Hyderabad/Bangalore Experience: 3-5 years Mode: Hybrid (3 days working from office/week) About Annalect India We are an integral part of Annalect Global and Omnicom Group, the second largest advertising agency holding company in the world in terms of revenue and is the leading global marketing communications company. Our portfolio includes: three global advertising agency networks: BBDO, DDB and TBWA; three of the world’s premium media services: OMD, PHD and Hearts & Science. Annalect India plays a key role for our group companies and global agencies by providing stellar products and services in areas of Creative Services, Technology, Marketing Science (data & analytics), Business Support Services, Market Research and Media Services. Responsibilities This is an exciting role and would entail you to Own the responsibilities inclused but not limited to requesting billing (this would include submitting monthly fee journal enteries) Sending invoices to the clients. Run reports (project status and hours reports), review and approve expense reports and estimates. Oversee the Billing and past dues Receive and respond to internal and external billing questions. Prepare reconciliations with Account Services and Media assistance on a quarterly basis Strong in billing concepts and basics of accounting Qualifications This may be the right role for you if you have Finance Analyst with 3 to 5 years experience in Accounts receivable, billing, data analysis Minimum of B.Com / BBA Graduation Prior Experience in AR Billing is preferred Proficient in MS Office suits Extremely detail orientated Good Verbal and Written communication skills Great positive team attitude Ready to take up additional taks and challenges Prior experience in D365 is a plus. Self Driven and Independent to perform the daily operations and handle & resolve Issues

About the Role: As a Customer Care Executive at EaseMyTrip.com , you will be the voice of the company, ensuring a smooth and satisfying experience for our customers across all travel verticalsincluding flights, hotels, trains, buses, and holiday packages. You will handle customer queries through calls, emails, and chat, provide timely resolutions, and maintain high service standards. Your role is vital in building customer trust, resolving issues efficiently, and contributing to EaseMyTrips mission of delivering hassle-free and reliable travel experiences. Key Responsibilities: Customer Communication: Manage inbound calls, emails, and chat inquiries to provide accurate and timely assistance related to bookings, modifications, refunds, and cancellations. Issue Resolution: Address and resolve customer concerns across all EaseMyTrip products by providing practical and empathetic solutions. Product Expertise: Stay updated on travel products, features, and offers to deliver informed support and recommendations to customers. Query Documentation & Follow-Up: Record all customer interactions in the CRM system and follow up on unresolved issues to ensure complete customer satisfaction. Customer Feedback: Collect and relay customer feedback to internal teams for improving services, offerings, and customer experience. Performance Management: Meet individual targets for call handling time, resolution accuracy, and customer satisfaction as set by the support department. Training Participation: Attend regular training to stay current on tools, policies, and travel industry updates to better assist customers. Escalation Handling: Escalate complex or unresolved queries to senior support or technical teams, ensuring clear communication with the customer throughout the process. Policy Compliance: Follow all company policies, service protocols, and communication standards in every customer interaction. Team Coordination: Collaborate with other departments such as operations, refunds, and technology teams to ensure seamless resolution of customer concerns. Preferred Candidate Profile: Experience: 0–3 years of customer service experience. Prior experience in travel, hospitality, or BPO handling calls, emails, or chats is preferred but not mandatory. Educational Qualification: Minimum: High school diploma. Preferred: Graduate degree or certification in travel, hospitality, or customer service. Communication Skills: Excellent spoken and written communication in Hindi and English . Additional regional language proficiency is a plus. Problem-Solving Ability: Quick thinker with a calm approach to managing complaints and delivering satisfactory solutions. Attention to Detail: Accuracy in data entry, documentation, and booking-related processes is essential. Tech Comfort: Proficient in using customer service software, CRM systems, and call-handling platforms. Adaptability: Comfortable working in rotational shifts, weekends, and holiday schedules. Interpersonal Skills: Strong team spirit with a collaborative attitude and willingness to assist peers when needed. Empathy & Patience: High emotional intelligence to manage stressed or frustrated customers with care and professionalism. Customer-First Mindset: Passionate about delivering delightful customer experiences and resolving problems with ownership.

Responsibilities: Design, develop, and deploy application packages that meet organizational and client requirements. Customize and enhance third-party vendor MSI packages to ensure compatibility and optimal performance. Implement security protocols related to file/folder access, user permissions, and registry configurations. Utilize advanced diagnostic tools to analyse and resolve escalated application issues. Collaborate with cross-functional teams to ensure seamless integration and deployment of applications. Stay up-to-date with emerging technologies and best practices in application packaging and virtualization.

CA with 10–12 yrs in Business Finance, ideally from Mobile/Retail. Expertise in budgeting, FP&A, audits, SOPs, P&L, partner management, SAP & Excel. Strong in leadership, negotiation, communication, multitasking, & delivering results under pressure.

SAP ARIBA Total Yrs. of Experience 5+ Years Relevant Yrs. of experience 3+ Years Detailed JD (Roles and Responsibilities) Should be a Graduate with at-least 3 years of experience. Should have done SAP Ariba hands on experience. Integration with SAP ECC or S4 Hana . Must be good with SAP Ariba day-to-day support activities . Defect analysis and issue resolution of support incidents . Must be able to Identify & resolve interface issues . Work independently and lead others . Should be good at SAP Ariba Functional SME Skills (SAP Ariba Strategic Sourcing, Ariba Buying & Invoicing (PTP),Ariba Commerce automation/ Ariba Supply chain Collaboration). Should have good knowledge on Test Management tools. Preferred Skills: Technology->SAP Testing/ Functional->SAP Ariba, Technology->SAP Ariba on Cloud Test Planning and Execution of ARIBA testcases; Defect Management; Team co-ordination Mandatory skills ARIBA, SAP MM, Testing Desired/ Secondary skills P2P/ MM - Procurement Work Location given in ECMS ID Any offshore Is there any working in shifts from standard Daylight (to avoid confusions post onboarding) YES/ NO No Location- PAN India Yrs of Exp-5Yrs

UNNATTI CONSTRUCTION is looking for Senior project manager to join our dynamic team and embark on a rewarding career journey. Coordinating with cross-discipline team members to make sure that all parties are on track with project requirements, deadlines, and schedules. Meeting with project team members to identify and resolve issues. Submitting project deliverables and ensuring that they adhere to quality standards. Preparing status reports by gathering, analyzing, and summarizing relevant information. Establishing effective project communication plans and ensuring their execution. Facilitating change requests to ensure that all parties are informed of the impacts on schedule and budget. Coordinating the development of user manuals, training materials, and other documents as needed to enable successful implementation and turnover of the process or system to the clients. Identifying and developing new opportunities with clients. Obtaining customer acceptance of project deliverables. Managing customer satisfaction within the project transition period. Conducting post-project evaluation and identifying successful and unsuccessful project elements.

UNNATTI CONSTRUCTION is looking for Project Manager to join our dynamic team and embark on a rewarding career journey. Coordinating with cross-discipline team members to make sure that all parties are on track with project requirements, deadlines, and schedules. Meeting with project team members to identify and resolve issues. Submitting project deliverables and ensuring that they adhere to quality standards. Preparing status reports by gathering, analyzing, and summarizing relevant information. Establishing effective project communication plans and ensuring their execution. Facilitating change requests to ensure that all parties are informed of the impacts on schedule and budget. Coordinating the development of user manuals, training materials, and other documents as needed to enable successful implementation and turnover of the process or system to the clients. Identifying and developing new opportunities with clients. Obtaining customer acceptance of project deliverables. Managing customer satisfaction within the project transition period. Conducting post-project evaluation and identifying successful and unsuccessful project elements.

UNNATTI CONSTRUCTION is looking for Assistant project manager to join our dynamic team and embark on a rewarding career journey. Coordinating with cross-discipline team members to make sure that all parties are on track with project requirements, deadlines, and schedules. Meeting with project team members to identify and resolve issues. Submitting project deliverables and ensuring that they adhere to quality standards. Preparing status reports by gathering, analyzing, and summarizing relevant information. Establishing effective project communication plans and ensuring their execution. Facilitating change requests to ensure that all parties are informed of the impacts on schedule and budget. Coordinating the development of user manuals, training materials, and other documents as needed to enable successful implementation and turnover of the process or system to the clients. Identifying and developing new opportunities with clients. Obtaining customer acceptance of project deliverables. Managing customer satisfaction within the project transition period. Conducting post-project evaluation and identifying successful and unsuccessful project elements.

Job Title: Domestic Voice telecaller,telesales,12th fresher can apply, 6days working, 1day rotational off Job Summary: We are seeking a Domestic Voice to join our customer service team. The ideal candidate will have excellent communication skills, the ability to handle customer inquiries over the phone, and a commitment to delivering outstanding customer service. In this role, you will interact with customers within the domestic market, helping resolve issues, answering queries, and providing support on various products and services. Key Responsibilities: Customer Interaction: Handle inbound and outbound customer calls in a professional and efficient manner. Issue Resolution: Assist customers with resolving issues related to products/services, addressing concerns, and providing clear solutions. Product Knowledge: Maintain up-to-date knowledge of the companys products, services, and policies to offer accurate information. Customer Satisfaction: Ensure customer satisfaction by providing a positive experience during every call and meeting the performance metrics. Documentation: Accurately document all customer interactions and follow up on open cases, ensuring proper records are kept. Process Adherence: Follow company protocols and scripts, ensuring all customer queries are handled in line with quality standards. Escalation Handling: Identify and escalate complex issues to the appropriate team or supervisor. Team Collaboration: Work closely with the team to meet collective targets and contribute to team success. Feedback & Reporting: Provide feedback on recurring issues or potential improvements and report performance metrics regularly.

KDataScience (USA & INDIA) is looking for Project Manager to join our dynamic team and embark on a rewarding career journey Coordinating with cross-discipline team members to make sure that all parties are on track with project requirements, deadlines, and schedules. Meeting with project team members to identify and resolve issues. Submitting project deliverables and ensuring that they adhere to quality standards. Preparing status reports by gathering, analyzing, and summarizing relevant information. Establishing effective project communication plans and ensuring their execution. Facilitating change requests to ensure that all parties are informed of the impacts on schedule and budget. Coordinating the development of user manuals, training materials, and other documents as needed to enable successful implementation and turnover of the process or system to the clients. Identifying and developing new opportunities with clients. Obtaining customer acceptance of project deliverables. Managing customer satisfaction within the project transition period. Conducting post-project evaluation and identifying successful and unsuccessful project elements.

Role & responsibilities Business/Data Analyst for WPB DQ Remediation 5-10 years of experience working as a Technical lead/data analyst/Business Analyst to execute DQ remediation project within the financial services sector. Should be able to translate business requirements into technical actions and lead discussion with IT teams. Ability to map Business process with Dataflow across systems to build high level design architecture diagram. Stakeholder Engagement: Collaborate with cross-functional teams, including IT, compliance, operations, and product management, to gather requirements and ensure alignment on project objectives. Data Quality Assessment: Conduct thorough assessments of existing data quality issues and develop strategies for improvement, including the implementation of a trusted single source of data and establish a Data lineage for downstream use cases. Documentation : Should have strong expertise in documenting the problem statement and solution using MS PowerPoint for Business and IT Stakeholders. Preferred candidate profile Must have strong verbal and written communication skills Must have experience working on data programs/data projects Must have handled large data projects Should be able to understand business requirements and able to translate to the stakeholders Must be a strong team player with excellent decision-making skills For a quick response drop resumes at gansari@astoncarter.com

To manage and maintain coverage of Partner relationships across the India and Sub-continent region to ensure route resilience Identify, select and contract new payment partners in collaboration with the central network team and in accordance with the network standards and performance criteria. Provide clear, complete, accurate and compelling information about the process, criteria, expected standards of network partners. Oversee and monitor the end to end process of selection to successful on-boarding of new partners, working with technical, treasury, operational, commercial, and legal teams to resolve any issues and manage the successful completion in accordance with agreed timetable. Deliver quarterly Account Management reviews with every active partner. Work with central Bank Partner Network team and Regional Management to produce operational, technical and commercial analysis, clear feedback and meeting objectives and messages. Agree and manage a performance improvement list of partners for the geography and actively manage partner performance and improvement objectives with support of central team to improve service levels and commercial performance Work with the central Bank Partner Network team and Regional Management to monitor partner cost and competitiveness. Manage cost negotiations with partners to continuously strive for tiered, cost effective pricing Develop and maintain senior working relationships with relevant management personnel in banking and non-banking partner businesses. Actively manage, track and drive issue resolution Work with wider team and sales and marketing, to identify, plan and deliver effective marketing and brand building events and engagements with clients and partners. This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager. Basic Qualifications 8+ years of relevant work experience with a Bachelor s Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD, OR 11+ years of relevant work experience. Preferred Qualifications 7 years or more of relevant experience in a global bank or payment company in Network Management, Correspondent Banking, International Cash Management or Transaction Banking in the region. Proven track record of successfully managing and growing strategic partnerships, particularly in the cross-border payments space Strong experience in dealing with banks in India and Sub-continent In-depth knowledge of Global Payments. Strong negotiation, communication, and interpersonal skills. Ability to work effectively in a fast-paced, dynamic environment. Excellent project management and organizational skills. Analytical mindset with the ability to interpret data and make informed decisions. Travel is required for this role

• Solving all the IT doubts of clients • Ability to make summary reports • Fluent in word, excel and PowerPoint • Ready to travel inside India based on project requirements • Ready to sit at client location based on project requirements Required Candidate profile Min exp -2+ years Fluent in English and Hindi Pref immediate joiner Only whats app - 9011612355

We are looking for an experienced Development Manager to lead the maintenance and support activities across our Retail and Enterprise Banking platforms. You will be responsible for ensuring production stability, regulatory compliance, and minor enhancements while managing high-performance engineering teams in a Java-based ecosystem. You will lead maintenance teams responsible for bug fixes, incident resolution, and service requests across retail and enterprise banking platforms. You will ensure timely delivery of L2/L3 support tickets and adherence to SLAs. You will perform root cause analysis for recurring issues and drive long-term fixes. You will manage patch releases, performance optimizations, and platform updates. You will ensure regulatory compliance updates are implemented accurately and on time. You will work closely with QA, DevOps, and product stakeholders for seamless issue resolution and deployment. You will monitor and improve application reliability, security, and performance. You will engage with client support and audit teams to address production challenges. You will foster continuous improvement and operational excellence within support teams. SKILLS You should have 14+ years of experience in enterprise software development/maintenance with at least 5 years in a leadership role. You should have an expertise in Java, Spring Boot, MySQL, and Microservices architecture. You should have a strong understanding of retail and enterprise banking products, processes, and regulatory requirements. You should have a hands-on experience with support workflows, debugging tools, and system monitoring. You should have a familiarity with CI/CD practices, cloud platforms (AWS/Azure), and ITIL framework. You should have an excellent leadership, communication, and stakeholder management skills. Commit to being part of an exciting culture and product evolving within the financial industry. Collaborate effectively and proactively with teams within or outside Temenos. Challenge yourself to be ambitious and achieve your individual as well as the company targets. SOME OF OUR BENEFITS include: Maternity leave: Transition back with 3 days per week in the first month and 4 days per week in the second month Civil Partnership: 1 week of paid leave if youre getting married. This covers marriages and civil partnerships, including same sex/civil partnership Family care: 4 weeks of paid family care leave Recharge days: 4 days per year to use when you need to physically or mentally needed to recharge Study leave: 2 weeks of paid leave each year for study or personal development

Cash Application - Analyst About Us Othain Group is a global IT and BP Solutions and Services Company The Group s main focus is in the business process and technology management space, offering a broad portfolio of industry-specific services. With deep process knowledge and insights, with focused IT capabilities, targeted analytics and pragmatic reengineering the company delivers a comprehensive client solution. Othain group believes in delivering extra ordinary customer care and solutions to customers and clients. Each contact with the customer is seen as an opportunity to enhance relationship and create value for the customer. Job Location: Hyderabad (Work from office) Job Timing:- 5.30 PM to 2.30 AM IST Experience:- 3+ yrs in cash application Responsibilities: Reviews and approves entries, transactions, reconciliations, and/or reports. Ensures compliance to accounting and finance principles, policies, processes, controls, and contract documents. Processes and prepares most complex cash application transactions and related matters within the assigned functional group, provides the daily cash reconciliations to Treasury and Business units. Processes and prepares most complex transactions and invoicing with the assigned functional group, process or specific business unit. Trains and mentors new and/or more junior level employees. Manages Issue Resolution cases. Works on New Transitions. Helps with the Billing preparations on complex issues. Responsible for Maintaining various reports and ensure timely updates. Prepares/overviews process metrics and KPIs. Inculcates quality focus on all activities, continuous improvement and process improvement ideas. Conducts investigations and root cause analysis. Works across multiple processes as required, within the workgroup. Job Skills & Qualifications: Graduate/Post Graduate in Commerce/Finance With a minimum of 3+ years of working experience Cash Applications. Working Knowledge of ERP (Dynamics 365 ) will be an added advantage Knowledgeable in basic accounting. Computer skills and familiarity in Excel and MS application Good communication skills both written and verbal.

FERM T enables eCommerce brands to transform clicks into conversions with highly-personalized , 1:1 dynamic shopping experiences. Weve raised $30M+ to date and are backed by Bain Capital Ventures, Greylock, QED, and other top angels and commerce investors. Located in SF, Austin, NYC, and Bangalore, were looking to expand our 70+ person team to build the future of eCommerce! After announcing our $17M Series A, FERM T is one of the fastest growing companies at this stage in the US. FERM T is the leading AI-native funnel management platform built for e-commerce marketers. We empower brands to create and manage delightful customer experiences across multiple channels in minutes. Our platform helps businesses transform their digital presence through intelligent, data-driven funnel creation that strengthens customer acquisition and drives measurable results. With FERM T, e-commerce teams can rapidly built, test and iterate on their customer journey while maintaining brand consistency across every touchpoint. As a Senior Software Engineer on the Ecommerce Integrations team, you ll play a pivotal role in accelerating FERM T s growth by developing and owning end-to-end integrations with diverse ecommerce platforms. Your work will serve as the essential connective tissue linking external ecommerce platforms with our foundational internal architecture. Each new platform and customer presents unique technical challenges, and you ll skillfully balance rapid, incremental feature delivery with designing scalable, sustainable solutions for long-term growth. You ll collaborate directly with technical teams from customer organizations to craft effective integration strategies and resolve technical complexities. In close partnership with our foundational Platform team, you ll ensure your integrations seamlessly align with the broader internal architecture powering FERM T s entire commerce ecosystem. The integrations you build will have wide-reaching visibility and influence across the entire organization. Responsibilities: Design, develop, and maintain end-to-end integrations with a variety of external ecommerce platforms, operating with a high degree of autonomy. Ensure a consistent, stable, and scalable integration layer that supports multiple platforms and adapts fast to evolving requirements. Collaborate directly with customers technical teams to design integration solutions, provide implementation guidance, and troubleshoot technical issues. Take full ownership of integrations throughout their lifecycle including monitoring for breaking changes, tracking deprecated versions, and executing seamless migrations. Work closely with FERM T s Platform Architecture team to ensure integrations align with and feed cleanly into our internal systems. Build robust observability into integrations by implementing logging, monitoring, and alerting to ensure high reliability and fast issue resolution. Partner with internal stakeholders, including product, engineering, and customer-facing teams, to deliver high-impact features and support strategic initiatives. Requirements: Energized by startup momentum and takes ownership in transforming complex challenges into elegant solutions. Strong communication skills to be able to interface with customers as well as internal teams on the integration aspects. Experienced with Go, Python, or other modern backend languages Strong understanding of API design principles and best practices Proficient with distributed systems design and scaling microservices Familiar with data warehouses and other storage systems(Relational databases, key-value stores, cloud buckets etc) Experienced with cloud infrastructure (preferably Google Cloud) Nice to haves: Experience with GraphQL API design Familiarity with containerization and orchestration (Docker, Kubernetes) Previous work in eCommerce or adtech domains Experience with subscription-based payment models Tech stack: Golang Typescript React Nextjs Postgres Google cloud Benefits Competitive salary + equity package Comprehensive health, dental, and vision insurance for you and all your dependents. Retirement benefits: US: 401(k) plan with 4% matching India: Provident Fund with 12% matching 4 months of paid parental leave Unlimited PTO policy (with minimum 5 days PTO / quarter!) WFH stipend Monthly wellness stipend

Take a lead role in acquiring, managing and retaining meaningful relationships that deliver outstanding experience to our customers. In this role, you will balance your focus on business results by offering options and finding solutions to help our customers with issues. Job Summary As a Trading Services Associate within JPMorgan Chase, you will play a crucial role in upholding the companys strength and resilience. Your contributions will be instrumental in fostering the firms growth responsibly, as you anticipate new and emerging risks and apply your expert judgement to tackle real-world challenges impacting our company, customers, and communities. You will be part of a culture that promotes innovative thinking, challenges the status quo, and aims for best-in-class performance. Job Responsibilities Capture all transactions timely and accurately in the Risk Management Systems. Complete intraday/end-of-day processes, including completeness and reconciliation checks, to ensure new trading activity and general book management are processed accurately. Work closely with Operations functions and infrastructure groups to support a one team approach . Ensure all controls are diligently performed, completed, and signed-off on a timely basis. Communicate clearly and concisely with all support teams to ensure the timely and efficient resolution of queries. Participate and contribute to various strategic initiatives; keep improving and evolving processes and business architecture. Build an in-depth understanding of all trading structures from both a financial and operational perspective. Required Qualifications, Skills and Capabilities Graduate with minimum 7 years of experience Understand all relevant derivatives and hedging products (Interest Rate Swaps, Basis Swaps, Cross Currency swaps, Forward Rate Agreement (FRA), Foreign Exchange (FX), Zero Coupon and Overnight Index Swaps (OIS), Bond and Futures) Knowledge of the front to back Operations process (including the key elements such as confirmations, settlements, regulatory reporting) and facilitate issue resolution across teams Understand the key elements of other infrastructure groups (i.e. Finance, Market risk, Credit risk, Operational risk, Legal, Collateral etc.) and recognize the impact of the actions of the Trade support team on these areas Must have clear communication skills and an ability to use these to work collaboratively, explain, and challenge, as appropriate Attention to details and sense of ownership Great team player able to work in a pressurized and changing environment Possess strong analytical and numerical skills Preferred Qualifications, Skills and Capabilities Strong technical skills, especially in Excel (VBA is a plus)