International Voice Process

*****International Voice Process*****

Profile - Customer Support Executive

Process - US Process / US Shift

Location - Kharadi, Pune

Experience - 2+ years

Role & Responsibilities

• Performing US calling with the best customer service experience to new and existing wireline residential customers offering telecommunications products and services.
• Building customer relationships by uncovering their stories, getting to know their needs, and recommending product selections they feel good about
• Solution-based selling approach, overcoming customer objections by listening, understanding, probing, and recommending
• Simultaneously navigating through multiple systems and tools while interacting with customers.
• Processing customers' orders and ensuring their accuracy and completion.
• Participating in continuous training sessions and sharing best practices.

Preferred Candidate Profile

• Educational Qualification: Any management Graduate, postgraduate
• Work Experience: 2+ ( Minimum 2 years of experience in International Inbound sales/Cross Sales/Outbound Sales (International BPO Only) for experienced candidates is required)
• Excellent communication in English.
• Comfortable with graveyard shifts

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Perks and Benefits

• Salary: Up to 4.75 LPA.
• Variables as per performance
• Medicare Benefits
• Medical Insurance

Note - Both side cabs are not available / Female candidates are not required.