3256 Internal Audit Jobs - Page 13

Role Purpose The purpose of the role is to liaison and bridging the gap between customer and Wipro delivery team to comprehend and analyze customer requirements and articulating aptly to delivery teams thereby, ensuring right solutioning to the customer. Do 1. Customer requirements gathering and engagement Interface and coordinate with client engagement partners to understand the RFP/ RFI requirements Detail out scope documents, functional & non-functional requirements, features etc ensuring all stated and unstated customer needs are captured Construct workflow charts and diagrams, studying system capabilities, writing specification after thorough research and analysis of customer requirements Engage and interact with internal team - project managers, pre-sales team, tech leads, architects to design and formulate accurate and timely response to RFP/RFIs Understand and communicate the financial and operational impact of any changes Periodic cadence with customers to seek clarifications and feedback wrt solution proposed for a particular RFP/ RFI and accordingly instructing delivery team to make changes in the design Empower the customers through demonstration and presentation of the proposed solution/ prototype Maintain relationships with customers to optimize business integration and lead generation Ensure ongoing reviews and feedback from customers to improve and deliver better value (services/ products) to the customers 2.Engage with delivery team to ensure right solution is proposed to the customer a.Periodic cadence with delivery team to: Provide them with customer feedback/ inputs on the proposed solution Review the test cases to check 100% coverage of customer requirements Conduct root cause analysis to understand the proposed solution/ demo/ prototype before sharing it with the customer Deploy and facilitate new change requests to cater to customer needs and requirements Support QA team with periodic testing to ensure solutions meet the needs of businesses by giving timely inputs/feedback Conduct Integration Testing and User Acceptance demos testing to validate implemented solutions and ensure 100% success rate Use data modelling practices to analyze the findings and design, develop improvements and changes Ensure 100% utilization by studying systems capabilities and understanding business specifications Stitch the entire response/ solution proposed to the RFP/ RFI before its presented to the customer b.Support Project Manager/ Delivery Team in delivering the solution to the customer Define and plan project milestones, phases and different elements involved in the project along with the principal consultant Drive and challenge the presumptions of delivery teams on how will they successfully execute their plans Ensure Customer Satisfaction through quality deliverable on time 3.Build domain expertise and contribute to knowledge repository Engage and interact with other BAs to share expertise and increase domain knowledge across the vertical Write whitepapers/ research papers, point of views and share with the consulting community at large Identify and create used cases for a different project/ account that can be brought at Wipro level for business enhancements Conduct market research for content and development to provide latest inputs into the projects thereby ensuring customer delight Mandatory Skills: : GRC Technology

JOb Description: Position: Risk Management & Internal Audit Experience: 10-12 years Qualification: Chartered Accountant (1st or 2nd attempt) Location: Mumbai worli Key Responsibilities: Lead and manage Risk Management, Internal Audit, and Internal Financial Controls (IFC) Review and implement Enterprise Risk Management (ERM) framework Coordinate with auditors and units for Audit Planning, Execution & Closure Monitor compliance and updates of SOPs and Internal Controls Review and update Risk Control Matrices (RCM) and IFC testing Assist CFO with business performance reviews, MIS, and strategic initiatives Prepare presentations for Audit Committee and Senior Management If you're interested or would like to learn more, please reply with your updated resume or feel free to reach out. Interested Candidates, Please Share the Following Details: Current Location: Preferred Location: Highest Qualification: Total Experience: Current CTC: Expected CTC: Notice Period: Availability for Interview (Date & Time): Updated Resume Send your application to: chinmaya@topgearconsultants.com About Us: TopGear Consultants is a leading recruitment and talent search firm, working with global clients across industries. Learn more at: www.topgearconsultants.com

Project description Our client is a leading commodity trading and logistics company. They are committed to building and maintaining world-class IT applications and infrastructure. The Trading IT group directly supports the trading business, and this business has started a far-reaching programme to enhance and improve its trading applications using an innovative architecture to support business growth across the full range of business lines and geographies, and to enable the sharing of systems across different businesses. This programme is aimed at delivering functional capabilities, enhancements, and technical infrastructure upgrades to enable continued business growth and enhanced profitability for the firm. Client is planning to implement Scila Risk for market risk management which includes real time position valuations and portfolio risk calculations, What-if simulations. Project involves managing changes around Scila post implementation Responsibilities Capture detailed requirement in JIRA, along with success criteria, and are signed off. Work closely with the development team for managing changes around Scila risk Create test pack and perform functional testing Work closely with users to identify and resolve UAT issues Collaborate with cross-functional teams to ensure that the most critical and high-impact tasks are addressed in each sprint cycle. Skills Must have Knowledge & Experience Overall 8+ years of experience out of which at least 5 years in OTC derivatives space Minimum 3 years of experience in trade surveillance, Compliance, Limit monitoring. Must have 3 to 5 years of experience in Business Analyst role. Must have the extensive knowledge of derivatives Must have general Business Analyst skills, like capturing business requirements, creating functional specs, JIRA stories, preparing test scenarios and who has worked in reconciliation space Good to have worked in compliance monitoring area (tools like Scila Risk, FIS KRT, Broadpeak) Familiarity with AGILE methodologies Knowledge of project planning tools. Familiar with and able to apply project management methodologies (for example, PMI, Prince II and agile) Good understanding of current and emerging technologies and how other enterprises are employing them to drive digital business Exceptional verbal and written communication skills; expertise in setting and managing customer expectations Distinctive blend of business, IT, financial and communication skills, as this is a highly visible position with substantial impact Effective influencing and negotiating skills in an environment where this role may not directly control resources Nice to have Na

Project description This role is for a Credit Risk Consultant working with a leading bank to implement credit risk functionalities using Murex MLC. The consultant will support technical and functional delivery across modules while working closely with internal teams and vendors. Responsibilities Work as a Credit Risk Consultant on Murex MLC. Configure Risk Settings, Limits, MLC Formulas, Excess Management, and Limits Engine. Write SQL scripts and automate using shell scripting; handle scheduling via Control-M or Autosys. Support testing and deployment activities end-to-end. Liaise with cross-functional teams to implement changes. Provide troubleshooting support and documentation. Skills Must have 4+ years of experience in a similar role. Strong understanding of credit risk exposures and hands-on delivery experience. Familiarity with PFE, xVA, compliance, and collateral practices. Knowledge of IRS, CCS, FX Forward instruments, and pricing. Regulatory exposureBasel II/2.5/III, SA-CCR, SIMM, FRTB-xVA. Experience with Murex (MLC), Markit, Calypso, or similar tools. Good problem-solving and communication skills. Nice to have MLC-specific configuration knowledge (LRB, Limits Engine). Agile environment exposure. Data validation and reconciliation skills.

Project description This role is for a Lead Consultant with a leading European bank, focusing on credit risk and regulatory implementation using Murex (MLC). The consultant will drive the configuration and delivery of credit risk components across multiple teams and project phases. Responsibilities Function as a Risk Consultant specialized in Murex MLC for credit risk implementation projects. Lead design and implementation of modules including Risk Configurations, Limits Management, MLC Formulas, Limits Engine Configuration, Excess Management, and LRB. Apply strong SQL and shell scripting skills and manage tasks using job schedulers like Control-M or Autosys. Work with IT, infrastructure, and external vendors to integrate credit risk functionalities. Participate in complete SDLC activitiesdevelopment, testing, deployment, and support. Act as a liaison between IT and business teams to ensure delivery of fit-for-purpose solutions. Investigate issues proactively and contribute to system enhancements. Skills Must have 7+ years of experience in a similar role. In-depth understanding of credit risk concepts such as exposures, PFE, xVA, compliance, and collateral. 5-8 years of hands-on implementation experience in credit risk platforms. Strong knowledge of financial products and valuation techniques across asset classes (IRS, CCS, FX Forwards). Experience with Basel II/2.5/III, SA-CCR, SIMM, and FRTB-xVA frameworks. Proven expertise in credit risk systems like Murex MLC, Markit, Calypso, or Finastra. Excellent communication skills and ability to present technical issues to non-technical stakeholders. Strong analytical thinking and the ability to work independently. Nice to have Experience specifically with LRB and Limits Engine configuration in Murex. Familiarity with Agile delivery. Understanding of risk data governance.

Project description This role is for a Lead Consultant position with a leading European bank engaged in the implementation of risk and regulatory projects using Murex. The consultant will act as a key interface between IT and business teams, focusing on the delivery of market risk solutions. The project spans across various phases of the software development lifecycle including design, development, testing, and deployment of risk modules. Responsibilities Serve as a Risk Consultant on Murex-based market risk and regulatory implementation projects. Deliver and support functionalities across Scenario Definition, MRE, ERM, Datamart processes, and market data configurations. Develop scripts and tasks using SQL, shell scripting, ANT scripting, and job schedulers like Control-M or Autosys. Collaborate with cross-functional teams, including infrastructure and third-party system consultants, to deliver integrated solutions. Participate in all phases of the project lifecycledesign, build, unit testing, UAT, regression testing, and deployment. Maintain strong stakeholder relationships and manage expectations effectively. Troubleshoot and resolve system issues in coordination with other teams. Skills Must have 7+ years of experience in a similar role. Deep understanding and hands-on implementation experience of Value at Risk (VaR). Strong knowledge of market risk measures, including expected shortfall, stressed VaR, stress testing, and scenario analysis. Functional understanding of financial instruments such as IRS, CCS, and FX Forwards. Familiarity with regulatory frameworksBasel II, 2.5, III, and FRTB. Experience implementing market risk systems, preferably Murex, Calypso, or Finastra. Strong communication skills for effective interaction with business and technical stakeholders. Problem-solving aptitude with ability to debug and explore solutions independently. Nice to have Practical exposure to Murex-specific risk modules and configurations. Hands-on experience with Datamart processes and risk data integration within Murex. Experience working in Agile/iterative project environments. Prior exposure to large-scale transformation or regulatory reporting projects in banking. Knowledge of risk data governance and quality assurance practices.

Date 9 Jul 2025 Location: Kolkata, IN Company Alstom Req ID:490568 At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars. Could you be the full-time Site QMS Engineer in Kolkata were looking for Your future role Take on a new challenge and apply your expertise in quality management systems in a new cutting-edge field. Youll work alongside collaborative and detail-oriented teammates. You'll play a pivotal role in ensuring the Management System at the site is tailored to business needs, deployed effectively, and complies with Alstoms and the regions standards. Day-to-day, youll work closely with teams across the business (such as site management, quality teams, and project teams), coordinate the deployment of processes and tools, and ensure compliance with key standards like ISO9001 and IRIS. Youll specifically take care of internal and external audits, as well as process reviews, but also provide support and training to local teams. Well look to you for: Coordinating the deployment of Alstom and regional processes, methods, and tools at the site level Ensuring governance of processes, risk, and opportunity management Providing effective support and training to local teams for process application Ensuring site QMS (Quality Management System) compliance with Alstom and regional standards, as well as ISO9001/IRIS requirements Organizing internal audits and managing action plans resulting from audit findings Preparing and analyzing QMS assessments conducted by certification bodies and key customers Supporting the organization of Process Reviews and Quality Management Reviews Ensuring effective documentation management and communication of QMS updates All about you We value passion and attitude over experience. Thats why we dont expect you to have every single skill. Instead, weve listed some that we think will help you succeed and grow in this role: Bachelors degree in a technical or engineering field Experience in managing quality tools and problem-solving tools Knowledge of quality standards like ISO9001 and IRIS Familiarity with quality processes and documentation management A certified internal auditor qualification (desirable) Experience in operational activities within manufacturing or quality management systems Strong communication skills and the ability to manage cross-functional relationships Data-driven mindset and a proactive, solution-oriented approach Things youll enjoy Join us on a life-long transformative journey the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. Youll also: Enjoy stability, challenges, and a long-term career free from boring daily routines Work with new security standards for rail signalling Collaborate with transverse teams and helpful colleagues Contribute to innovative projects Utilise our inclusive and flexible working environment Steer your career in whatever direction you choose across functions and countries Benefit from our investment in your development, through award-winning learning Progress towards leadership roles or advanced technical expertise Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive social coverage (life, medical, pension) You dont need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, youll be proud. If youre up for the challenge, wed love to hear from you! Important to note As a global business, were an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. Were committed to creating an inclusive workplace for everyone.

Job Position Controlling Professional – Guidelines & Principles (GP) Education Qualification Chartered Accountant with 5 -10 years of post-qualification experience Skill sets required Strong technical knowledge of Ind AS / IFRS, experience of designing and testing of ICFR, working knowledge of SAP, understanding of accounting processes and analytical mindset. Good communication and presentation skills. Job Responsibilities Issuing opinion on technical accounting queries raised by various department within the organization. Understanding the business / accounting issue and conducting research under Ind AS / IFRS / Siemens financial reporting framework. Develop accounting policies for local / global reporting for various areas like revenue recognition, warranty, derivative, inventory etc. Responsible for implementation of new accounting standards / amendment to accounting standards within the organisation Develop ICFR key controls, co-ordinate with ICFR team for ensuring smooth implementation of controls. Deliver monthly trainings on accounting topic within organisation. Participate along with business in project update meetings and provide inputs / guidance from accounting perspective. Review team member’s work and provide guidance to team on approach to be followed for deliverables. Providing guidance to various teams on usage of Siemens Chart of Accounts (SCOA) for specific queries. Dealing with statutory auditors for resolving technical accounting queries and ICFR related queries. Responsible for proactively identifying digitalization initiatives to simplify existing processes.

: Job TitlePrincipal Audit Analyst Corporate TitleAssociate LocationMumbai, India Role Description Overview As a global function of approximately 850 team members, Group Audit (GA) is the bank's 'Third Line of Defence' acting as an independent and forward-looking challenger and adviser to Senior Management. We are also strongly relied upon by local regulators. We closely partner and collaborate with all Group business and infrastructure areas. This includes the Investment Bank, Corporate Bank and International Private Bank businesses, and Technology, Anti-Financial Crime, Compliance, Risk, Finance and Operations infrastructure functions. A diverse and inclusive culture is at the core of our team dynamic, with strong corporate and ethical governance as a driving philosophy. New joiners are supported with a structured and comprehensive career programme. What well offer you , 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Accident and Term life Insurance Your key responsibilities You will be part of the global Group Audit Validation team reporting into the responsible Principal Audit Manager (PAM). Perform design and operating effectiveness testing of key controls to mitigate risks identified in findings, and document test results in the Audit Work Paper management tool in accordance with Group Audit Methodology. Finding tracking and stakeholder negotiations for findings in the responsibility of the Validation Team. Completion of work assignments within agreed deadlines and timely escalation of challenges. Fostering open dialogue and communication with colleagues across different locations within the global Validations Team and partnering in providing subject matter expertise for relevant underlying business process controls. Proactively developing and maintaining professional working relationships with colleagues, the business and respective support areas and acting as a natural role model. Your skills and experience Experience in Audit, Risk Management or Information Security. Bachelor's degree in Accounting, Finance or related discipline. Advanced Degree (e.g., Masters, Juris Doctor) and professional certification (e.g., CA, CISA, CISSP, etc.) preferred. Strong written and verbal communication skills in English and the ability to communicate effectively in conflict situations. Language skills beyond English are not a requirement. Strong analytical skills and structured thought process with the ability to clearly articulate control deficiencies and related risk. Flexible, proactive and innovative mind set with strong organizational skills to take ownership and responsibility for agreed targets and meet them within budget to enable a timely and efficient completion of audit projects. Ability to work under pressure, multi-task and prioritize workload. How well support you . . . .

: Job TitleDivisional Risk and Control Senior Analyst, AVP LocationMumbai, India Role Description You will be joining the Control Assurance and Risk Identification Team in the Investment Banks Divisional Controls Office (DCO). DCO is responsible for the global control environment across IB and is closely aligned with the business, providing central oversight for Front Office (FO) control framework activities, including design, implementation, ongoing assurance/validation of key FO owned controls. The purpose of the Team is to provide the Investment Bank (IB) with assurance that the Non-Financial Risk control framework is effective. The Team is responsible for testing the design and operating effectiveness of IB Front Office (FO) owned key controls and executing detection tests to stress test the operating effectiveness of key controls. They are also responsible for running scenario analysis workshops and Emerging Risk Forums either to explore potential Non-Financial Risk threats or to stress test the control environment; and performing quality assurance (QA) on Governance Fora. What well offer you 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Accident and Term life Insurance Your key responsibilities Perform Quality Assurance on design of Key Controls prior to Control Design Authority (CDA) Forum, by assessing whether the proposed control designs effectively mitigate the risk on a sustainable basis Assess whether a control needs to be brought to CDA for approval Guide Finding/Control Owners as to what an effective and sustainable control entails Provide advice and training on control design principles Your skills and experience Strong understanding of control design principles and Non-Financial Risk. Experience in Audit, Controls Testing, Assurance, or the Business Control Unit with indepth knowledge of IB products Effective communicator, who can write concisely, present effectively, and manage and influence senior stakeholders Proactive and delivery focused with the ability to work in a fast-paced environment with tight deadlines Structured and meticulous with strong analytical and problem-solving skills Proficiency in all Microsoft Office Applications How well support you

Role Purpose The purpose of this role is to ensure compliance and quality of the process within an account. Do Track and review the process quality through audits Develop audit plan as per SOP and allocate reviews to the analysts Monitor to ensure that the audits are being conducted as per plan Review the audit data across the account to review the account performance on quality parameters, identify the error trends Prepare reports for review for the internal leadership as well as client Identify the best practices and work with the delivery team to deploy for improvement Ensure compliance part of the process by front-ending with the external auditors CMMIE or any onsite audits, coordinating with the internal teams and working with SDH and AH to develop SOPs and compliance registers as required for the audits. Drive training within the account to ensure process quality is maintained Conduct Root Cause Analysis of the errors to identify the training intervention to bridge the gap conduct monthly trainings based on the error types identified in the process audits Deploy various training methods (classroom based, web based etc) to develop the skill and reduce error rates Develop the training reports and share with the key stakeholders including the client twice a week. Support the incoming new process For an existing client, support the any new process addition by ensuring online process training is conducted for the agents, agents have the necessary skill and access is granted to them on applications required For any new process outside the account, support the team in identifying the skill, availability of skill within DOP or avenues for upskilling the team to support the new process Effective Team Management Resourcing Hire adequate and right resources for the team Talent Management Ensure adequate onboarding and training for the team members to enhance capability & effectiveness Build an internal talent pool and ensure their career progression within the organization Manage team attrition Drive diversity in leadership positions Performance Management Set goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports Ensure that the Performance Nxt is followed for the entire team Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Mandatory Skills: IT Operations Management. Experience: 3-5 Years.

We are seeking a detail-oriented and experienced Manager, Quality Assurance to lead our QA team and ensure the highest standards of quality across products, processes, and services. The QA Manager will be responsible for developing and implementing quality assurance policies, conducting audits, analyzing data, and collaborating with cross-functional teams to drive continuous improvement. Key Responsibilities: Lead and manage the Quality Assurance team, including hiring, training, and performance management. Develop, implement, and maintain QA standards and procedures in accordance with regulatory requirements and best practices. Monitor and report on quality metrics, identifying areas for improvement. Conduct regular internal audits and coordinate external audits and inspections. Oversee root cause analysis and corrective/preventive action (CAPA) processes. Collaborate with R&D, Production, Engineering, and other departments to integrate quality into product and process design. Ensure compliance with industry standards (e.g., ISO, FDA, IATF, CMMI \u2013 depending on industry). Manage documentation and change control for QA processes and records. Review and approve quality-related documentation (test plans, validation reports, specifications, etc.). Champion a culture of quality across the organization. Qualifications: 10+ years of experience in Quality Assurance, with at least 3 years in a managerial or supervisory role. Strong knowledge of QA methodologies, tools, and regulatory standards. Experience with quality systems such as ISO 9001, Six Sigma, Lean, etc. Excellent analytical, problem-solving, and decision-making skills. Strong leadership and interpersonal skills. Proficient in quality management systems and tools. Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded:click here to access or download the form. Complete the form and then email it as an attachment toFTADAAA@conduent.com.You may alsoclick here to access Conduent's ADAAA Accommodation Policy. At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.

Roles and Responsibilites \u2022 Assist CAS Management in the annual risk assessment process and provide input on the development of the Annual Audit Plan. \u2022 Drive/support the execution of the department's audits. \u2022 Develop, execute and manage all aspects of a risk-based audit by conducting planning activities, preparing process flows, conducting fieldwork, review staff workpapers, monitoring audit progress, preparing audit reports and presenting findings and recommendations to senior CAS management and appropriate operational personnel and their leaders. \u2022 Develop staff auditors through leadership, training, coaching and managerial review. \u2022 Ensure professional standards are met as well as any applicable procedures highlighted in the audit programs designed for specific assignments. \u2022 Support other CAS initiatives as required by management. Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded:click here to access or download the form. Complete the form and then email it as an attachment toFTADAAA@conduent.com.You may alsoclick here to access Conduent's ADAAA Accommodation Policy. At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.

Apac Financial Services Private Limited is looking for Internal Auditor to join our dynamic team and embark on a rewarding career journey Develop and execute audit programs to test the effectiveness of internal controls and compliance with policies and procedures Assist in the preparation of audit reports for presentation to senior management and the Audit Committee Strong knowledge of internal auditing standards, accounting principles, and financial reporting Excellent analytical and problem-solving skills Strong written and verbal communication skills Experience with data analytics and visualization tools a plus

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Google BigQuery. Experience: 5-8 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Core Java. Experience: 5-8 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: AI for Product Software Engineering. Experience: 5-8 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Fullstack Java Enterprise. Experience: 5-8 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Big Data. Experience: 5-8 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Performance Testing. Experience: 5-8 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: C++. Experience: 5-8 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Microservices. Experience: 5-8 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Data Science. Experience: 5-8 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: COBOL. Experience: 5-8 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: PySpark. Experience: 5-8 Years.