Information Technology Executive

We are seeking an Executive- IT to provide enterprise-level support to users. The ideal candidate will have strong troubleshooting skills and the ability to research, diagnose, and resolve technical issues to ensure User satisfaction.

KEY RESPONSIBILITIES

• Install, configure, monitor, and maintain computer applications and networks.
• Set up and manage operating systems.
• Prioritize and manage workflow while resolving network-related issues.
• Diagnose, troubleshoot, and resolve customer-reported issues by gathering detailed information.
• Design computer systems to meet organizational or User needs.
• Adapt to emerging and evolving technologies.
• Act as the first point of contact for Users experiencing system issues.
• Track and resolve user issues within agreed timelines.
• Address complex problems, communicate with Users via phone, email, or chat, and provide clear technical instructions.
• Escalate issues to relevant internal departments as per standard procedures.
• Ensure accurate and timely feedback to Users.
• Log all issues and maintain proper documentation.
• Follow up with Users to confirm their systems are functioning properly post-troubleshooting.
• Document technical knowledge in a knowledge base.
• Monitor and maintain daily technical system performance.
• Assist in deploying new software or hardware solutions.

Preferred candidate profile

• Proven experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or a similar role.
• Hands-on experience with Windows and Mac OS environments.
• Strong understanding of computer systems and Network devices.
• Ability to diagnose and troubleshoot technical issues.
• Familiarity with remote desktop applications
• Excellent problem-solving and communication skills.
• Ability to provide clear step-by-step technical support, both written and verbal.
• A Bachelors degree in Information Technology, Computer Science, or Any Graduate

QUALIFICATION

• BSC-IT, BCA or any Graduate
• Additional certifications in Microsoft, Cisco, or similar technologies are a plus.
• Hardware and Networking certification.

Salary would be in line with the experience