India Account Director

Major responsibilities:

• Provide leadership to the Integrated Facilities Management team at the clientsite(s).
• Shall be the single point of contact for the Integrated Facilities Management team of the account.

• Through consultation and collaboration with all functional managers to oversee the operations, staffing, performance and development of the Integrated Facilities Management service delivery staff.
• Ensure high-level of client satisfaction with clients through seamless interfacing.
• Demonstrate consistent and strong leadership, responsiveness and creativity in managing the account.
• Full understanding of the contractual while developing client specific processes/procedures in consultation with functional managers and ensure implementation, regular review and compliance of these processes.
• Oversee the planning, management and reviews of the approved capital and expense budgets.

• Support the Clientin the implementation of short and long-term projects on their facilities.
• Develop and implement the annual account plan; accomplish key performance indicators as agreed between client and JLL.

Key Performance measures

• Oversee compilation and deliver the appropriate monthly/quarterly/annual reporting for the client.

• Coordinate discussions with each direct report regarding goal setting, performance reviews, and career/personal development planning and compensation/benefits.
• Ensure compliance with JLL audit standards.
• Ownership for best practices sharing and teams contribution to Continuous Improvement Work Group (CIWG).
• High-level of communication within the organization and with the client.
• Continuous improvement in the following:

• Staff morale and satisfaction.
• Client satisfaction.
• Innovation, productivity and technologies.
• Workplace experience.
• Energy and sustainability initiatives.

• Achieving savings initiatives for the client.
• Identification of business opportunities for JLL within the clients facilities.
• Ensure the KPI targets for the account are met.

Sound like you To apply you need to be:

• A university degree or professional qualification in engineering, real estate or facility management.
• Above 15 years of practical experience in property or facility management.
• Ability to think laterally and deliver innovative solutions.
• Strong leadership, people and communication skills.
• Excellent command of spoken and written English.