Inbound Sales Specialist

Company Description Mettcover Global excels in the cold chain industry with its unique thermal insulated packaging products. With 10 years of expertise, Mettcover is a leading manufacturer of highly-researched and performance-tested thermal covers, blankets, box liners, air cargo covers, pouches, and coolers. Our products are available in over 16 material grades, 100+ size variations, and customizable dimensions to meet customer requirements. Utilizing end-to-end technology and research, Mettcover ensures excellent temperature protection for shipping perishables and medicines, partnering with global brands across various segments such as pharmaceuticals, FMCG, logistics, chemicals, and electronics. Role Description This is a full-time on-site role for an Inbound Sales Specialist located in Ahmedabad. The Inbound Sales Specialist will be responsible for handling inbound customer inquiries, providing excellent customer service, and supporting customers throughout their purchasing journey. The specialist will also be tasked with developing and maintaining positive customer experiences, engaging in proactive sales activities, and ensuring customer satisfaction through effective communication and support. Qualifications Customer Service, Customer Support, and Customer Experience skills Strong Communication skills Sales experience and expertise Excellent interpersonal and problem-solving skills Ability to work independently and as part of a team Experience in the packaging or cold chain industry is a plus Bachelor's degree in Business, Marketing, or a related field Show more Show less