Immediate hiring of CRM - Head / Lead - Real Estate

Role & responsibilities

• Acted as the

  Single Point of Contact (SPOC)

  for all customer queries related to the property transaction, from the initial welcome call to final possession.
• Managed the

  entire post-sale process

  in coordination with the CRM team, ensuring all activities were completed within defined

  TATs and deadlines

  .
• Facilitated

  welcome communication

  to clients, explaining project details, confirming cost sheets, payment plans, and registration timelines.
• Responsible for issuing essential documentation including

  Allotment Letters, Demand & Collection Letters, Possession Letters

  , and other client-specific communications.
• Ensured

  prompt resolution of customer queries

  , conducted regular follow-ups, and monitored payment collections diligently.
• Oversaw the

  timely dispatch of documents

  such as receipts and agreements.
• Liaised with internal departments such as

  Legal, Accounts, and Execution Teams

  to ensure a smooth and efficient post-sales process.
• Coordinated with banks for

  loan documentation

  , disbursement,

  APF approvals

  , and issuance of

  No Objection Certificates (NOCs)

  .
• Assisted clients with the

  registration process

  , including Stamp Duty calculation, TDS filing, and clarifying related legalities.
• Maintained

  updated customer files

  and ensured completeness of documentation.
• Performed

  weekly reconciliation

  with the Accounts team regarding receivables, outstanding dues, and cash flows.
• Carried out any

  additional tasks assigned by the Director/HOD

  on a need basis.
• Familiarity with

  RERA guidelines

  and working knowledge of

  ERP software - Farvision

  considered an added advantage.

Additional Responsibilities:

• Monitored

  brokerage tracking

  and payments of Channel Partners (CPs) through sale proceeds.
• Generated regular

  MIS reports

  for Sales and CRM performance.
• Contributed to overall

  CRM team efficiency

  by ensuring data accuracy, completeness, and document management.
• Prepared and submitted

  weekly reports

  on agreements, possession schedules, and shared updates with the customer response team in the required formats.

Preferred candidate profile

• Experience:

  3 10 years of experience in

  Customer Relationship Management (CRM)

  or

  Post-Sales Operations

  within the

  real estate industry

  .

• Industry Exposure:

  Strong understanding of

  property transactions

  , legal formalities, and customer lifecycle management from booking to possession.

• Technical Skills:

  Working knowledge of

  ERP platforms (preferably Farvision)

  ,

  Microsoft Office Suite

  , and CRM tools.

• Regulatory Knowledge:

  Familiarity with

  RERA guidelines

  , registration procedures, Stamp Duty, TDS filing, and bank documentation processes.

• Communication Skills:

  Excellent verbal and written communication to interact with clients, banks, legal teams, and internal stakeholders effectively.

• Analytical Skills:

  Strong in reconciliation, follow-ups, documentation, and reporting using

  MIS formats

  .

• Client-Centric Attitude:

  Proactive, detail-oriented, and committed to providing a seamless and professional post-sale experience.

• Team Collaboration:

  Ability to work cross-functionally with

  sales, legal, accounts, and operations teams

  .

• Adaptability:

  Capable of handling dynamic tasks, multitasking, and managing responsibilities as directed by management or HODs.