Role & responsibilities Acted as the Single Point of Contact (SPOC) for all customer queries related to the property transaction, from the initial welcome call to final possession. Managed the entire post-sale process in coordination with the CRM team, ensuring all activities were completed within defined TATs and deadlines . Facilitated welcome communication to clients, explaining project details, confirming cost sheets, payment plans, and registration timelines. Responsible for issuing essential documentation including Allotment Letters, Demand & Collection Letters, Possession Letters , and other client-specific communications. Ensured prompt resolution of customer queries , conducted regular follow-ups, and monitored payment collections diligently. Oversaw the timely dispatch of documents such as receipts and agreements. Liaised with internal departments such as Legal, Accounts, and Execution Teams to ensure a smooth and efficient post-sales process. Coordinated with banks for loan documentation , disbursement, APF approvals , and issuance of No Objection Certificates (NOCs) . Assisted clients with the registration process , including Stamp Duty calculation, TDS filing, and clarifying related legalities. Maintained updated customer files and ensured completeness of documentation. Performed weekly reconciliation with the Accounts team regarding receivables, outstanding dues, and cash flows. Carried out any additional tasks assigned by the Director/HOD on a need basis. Familiarity with RERA guidelines and working knowledge of ERP software - Farvision considered an added advantage. Additional Responsibilities: Monitored brokerage tracking and payments of Channel Partners (CPs) through sale proceeds. Generated regular MIS reports for Sales and CRM performance. Contributed to overall CRM team efficiency by ensuring data accuracy, completeness, and document management. Prepared and submitted weekly reports on agreements, possession schedules, and shared updates with the customer response team in the required formats. Preferred candidate profile Experience: 3 10 years of experience in Customer Relationship Management (CRM) or Post-Sales Operations within the real estate industry . Industry Exposure: Strong understanding of property transactions , legal formalities, and customer lifecycle management from booking to possession. Technical Skills: Working knowledge of ERP platforms (preferably Farvision) , Microsoft Office Suite , and CRM tools. Regulatory Knowledge: Familiarity with RERA guidelines , registration procedures, Stamp Duty, TDS filing, and bank documentation processes. Communication Skills: Excellent verbal and written communication to interact with clients, banks, legal teams, and internal stakeholders effectively. Analytical Skills: Strong in reconciliation, follow-ups, documentation, and reporting using MIS formats . Client-Centric Attitude: Proactive, detail-oriented, and committed to providing a seamless and professional post-sale experience. Team Collaboration: Ability to work cross-functionally with sales, legal, accounts, and operations teams . Adaptability: Capable of handling dynamic tasks, multitasking, and managing responsibilities as directed by management or HODs.

We are looking for a proactive and results-driven Business Development Manager to join our team. This individual will be responsible for sourcing new redevelopment projects, acquiring land and new sites for development, and fostering relationships with key stakeholders. The ideal candidate will have a strong understanding of property acquisition, redevelopment, and business development strategies, particularly in the real estate and development sectors. Key Responsibilities: Role Summary This role is responsible for leading end-to-end real estate redevelopment and land sourcing initiatives.. The ideal candidate will have strong financial, legal, and stakeholder management skills, and the ability to independently drive and conclude transactions with societies, landowners, and JV partners. 1. Deal Sourcing & Market Intelligence Identify redevelopment opportunities through IPCs, brokers, land aggregators, corporates, and direct channels. Track market activity, government notifications, and land parcel availability across MMR (MCGM, TMC, Navi Mumbai, etc.). Maintain a strong network with societies, PMC, landowners, and local stakeholders. 2. Project Feasibility & Evaluation Conduct market studies, micro-market analysis, benchmarking, and site assessments. Prepare financial feasibility using DCF models, IRR calculations, revenue and cost estimates. Collaborate with Design, Sales, and Marketing teams for product mix and pricing strategies. 3. Legal & Technical Due Diligence Liaise with legal and liaisoning teams for verification of title documents, area development plans, and regulatory compliances. Conduct preliminary zoning, access, title, and location risk assessments. Drive end-to-end diligence processes in line with DCPR, BTAL, ALC, UDCPR, and other relevant laws. 4. Deal Structuring & Closure Structure joint ventures and development agreements aligned with internal IRR and ROI expectations. Lead negotiations with landowners/societies/JV partners on commercials and legal terms. Coordinate documentation, MoUs, 79A, DA closures, and society presentations. 5. Relationship & Stakeholder Management Build and sustain long-term relationships with societies, PMC, legal advisors, and internal cross-functional teams. Handle society meetings, resolve stakeholder issues, and ensure timely project communications. Candidate Profile Education MBA Experience Minimum 7 years in real estate development, preferably with a focus on society redevelopment and land investments. Proven track record in sourcing and executing redevelopment deals. Experience with private equity real estate, real estate funds, or large developers is preferred. Key Skills & Competencies Essential: Strong financial modeling & investment evaluation (DCF, IRR, land valuation). In-depth knowledge of MMR real estate laws, regulations, and approval processes. Excellent negotiation and interpersonal skills with experience in dealing with societies and JV partners. Legal acumen in reviewing title documents, MoUs, and development agreements. Effective stakeholder and project management skills. Preferred: Knowledge of Marathi (written & spoken). Understanding of UDCPR, DCPR 2034, BTAL, ALC Acts. Familiarity with statistical tools and data-driven decision-making. Established local network within MMR real estate ecosystem. Career Opportunity This is a high-impact role with the opportunity to: Lead multi-million dollar redevelopment projects. Work with a high-performing and motivated team. Scale into broader leadership responsibilities within the BD function.