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Kotak Life Insurance
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Hiring For VRM Channel | Unit Manager

Hiring For VRM Channel | Unit Manager

Kotak Life Insurance

1 - 6 years

2 - 5 Lacs

Thane Navi Mumbai Dombivli

Posted:2 weeks ago| Platform:

Apply

Skills Required

Sales Banca Customer Service Agency Channel Life Insurance Cross Selling Cross Sales Bfsi Sales Banca Sales Telesales Bancassurance Bancassurance Sales Insurance Sales Banking Sales Banking Products Direct VRM Telecalling Direct Channel

Work Mode

Work from Office

Job Type

Full Time

Job Description

Greetings from Kotak Life Insurance!!

We are Currently hiring For a Unit Manager in VRM Channel ( Virtual Relationship Manager).

kli.krunali-kini@kotak.com

Location: Thane

Key Responsibilities:

Handle insurance leads exclusively by conducting calls to sell insurance products, leveraging relevant experience from similar roles in competitor organizations.
Drive insurance sales with assigned customers mapped to the VRM.
Deliver outcomes aligned with key metrics such as NPS, service levels, service quality, and sales performance.
Ensure high-quality communication while meeting productivity and service benchmarks.
Provide a consistent and delightful customer service experience, ensuring timely resolution of queries and issues.
Adhere to information security protocols and quality process standards.
Stay updated and comply with any process-related updates or changes.
Actively implement feedback from Team Leaders, or Quality Analysts to enhance performance.

Job Requirements:

Minimum educational qualification:
Graduate.
Employment gaps exceeding one month are not acceptable.
A minimum of one year of tenure in the current organization is mandatory.
Strong conversational and English communication skills are essential.

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